2 of 2 SLA Jobs in North London

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...