of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. Oversee design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and technology teams to deliver cohesive experiences. Research & Insight Champion user research and usability testing to validate concepts and inform design decisions. Translate qualitative and quantitative insights into actionable More ❯
operations Set up and run A/B testing campaigns, implementing successful outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What Were Looking More ❯
Wrexham, Clwyd, United Kingdom Hybrid / WFH Options
Adecco
usage and drive adoption to meet KPIs. Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic More ❯
