Head of VIP Crypto - Remote
North West London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
TEAM
satisfaction levels. VIP Program Strategy & Execution Design and optimise the VIP experience from onboarding to personalised promotions, exclusive events, and retention initiatives. Data-Driven Personalisation Use player data and behavioural analytics to segment users, track activity, and anticipate needs delivering relevant, real-time value. Issue Resolution & Support Act as the main point of contact for VIP clients, resolving … players. High Emotional Intelligence Strong interpersonal skills, discretion, and the ability to connect with players from diverse cultures and backgrounds. Analytical Mindset Experience using CRM tools, player segmentation, and analytics platforms to inform decision-making. Communication Excellence Fluent written and verbal English (additional languages a bonus). Clear, persuasive, and confident communicator. Flexible & Resilient Comfortable working in a high More ❯
Employment Type: Permanent, Work From Home
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