Accrington, England, United Kingdom Hybrid / WFH Options
World Options Ltd
be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and … activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for changemanagement, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving … base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
relentlessly pursues excellence. You should be a deep and broad technical expert who can build trusting relationships across teams. Primary responsibilities include : Backup Operations Support 24x365 backup operation and management Responsible for ensuring that we are adhering the backup policies and backup schedule. Assist with management of available capacity to ensure no delays are realized due to lack … recovery are met. For BCP services, following migration activities, work with the appropriate business operations personnel to ensure proper continuity testing has been completed and signed off. Ensure all changemanagement processes are followed as required. Ensure all asset management processes are followed as required, including the decommissioning and disposal of equipment no longer used. Apart from … are essential as the role will involve contact with a variety of people around the globe. Discipline and experience in recognizing and handling confidential and sensitive information. Excellent time management and attention to detail is essential. Interpersonal Relations The candidate is expected to regularly communicate with a wide variety of people and must be confident and capable of communicating More ❯
Fleetwood, Lancashire, England, United Kingdom Hybrid / WFH Options
Ruby Energy
Here at Ruby Energy we continue to grow into 2025 and have a new position available for a Senior Project Manager/Business Change Manager.In this role, you will project manage the business change activities associated with major new business systems, including CRM, sales, billing, collections, and customer portals. You will be the key link between the introduction … Head Office in Fleetwood, with some travel to our offices located in Manchester. Main Responsibilities (but not limited to): Coordinate and where appropriate lead on the end-to-end management of business change across the organisation, ensuring alignment with Ruby Energy's strategic objectives and transformation goals. Project manage change initiatives within the wider business operations function … key stakeholders to ensure that the business transformation programme is cohesive, well-coordinated, and that all necessary processes and systems are aligned for a smooth transition. Develop and manage changemanagement plans, ensuring that change initiatives are effectively communicated, and that all stakeholders are engaged throughout the process. Ensure business readiness for change by supporting the More ❯
Birmingham, Leeds, Liverpool, London, United Kingdom Hybrid / WFH Options
UK Health Security Agency
DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has … disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting/problem solving), in delivery (both technology and changemanagement aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of … will also be responsible for defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Jisc
platform metrics with the Platform Reliability and Release Manager/Engineer, working closely with the Product Managers/Service Owners to support measurement of benefits. Responsibilities will include: Stakeholder Management . Work with a wide range of stakeholders to develop roadmaps, bring people on a journey and a shared vision including, senior stakeholders, technical agile teams, product managers, architects … Audit and Data Governance functions to ensure the ongoing and documented operational integrity, data quality and availability within operations. Advocacy . Be a trusted advisor to the Jisc product management community and partners, demonstrating the business value of the platform and mapping technical solutions to business value, ensuring customers understand the real-world benefits of the platform. Platform Operations … at all levels within the organisation as well as third party suppliers to ensure new features are prioritised and developed to best meet needs, develop roadmaps and KPIs. Product Management . Develop good technical understanding of key applications as "products", along with the technology that underpins them in order to know its capabilities and know what is feasible, to More ❯
Preston On The Hill, Cheshire, United Kingdom Hybrid / WFH Options
NMS Recruit Ltd
The work will involve closely liaising with cross-functional teams to ensure that all project deliverables meet business expectations and business goals. The ideal candidate will have strong project management experience, excellent problem-solving skills, and a proven track record of delivering complex projects successfully in related applications and platforms. You will be working as part of a team … are organized and in conformance with timeline and deliverables requirements Develop and maintain project plans, tracking overall progress and achievement of milestones Report project risks and outcomes to appropriate management channels, and escalate issues according to project communication plan Support the functions of the PMO and in the coordination and control of changemanagement processes and procedures … partnerships with outside resources, including third-party vendors and contractors Act in accordance with our values and behaviours Take active responsibility for your own career development and performance Relationship Management: Primary point of contact for project delivery throughout the project lifecycle, ensuring clear and consistent communication. Build strong relationships with stakeholders to ensure satisfaction and understanding of the business More ❯
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
NMS Recruit
The work will involve closely liaising with cross-functional teams to ensure that all project deliverables meet business expectations and business goals. The ideal candidate will have strong project management experience, excellent problem-solving skills, and a proven track record of delivering complex projects successfully in related applications and platforms. You will be working as part of a team … are organized and in conformance with timeline and deliverables requirements Develop and maintain project plans, tracking overall progress and achievement of milestones Report project risks and outcomes to appropriate management channels, and escalate issues according to project communication plan Support the functions of the PMO and in the coordination and control of changemanagement processes and procedures … partnerships with outside resources, including third-party vendors and contractors Act in accordance with our values and behaviours Take active responsibility for your own career development and performance Relationship Management: Primary point of contact for project delivery throughout the project lifecycle, ensuring clear and consistent communication. Build strong relationships with stakeholders to ensure satisfaction and understanding of the business More ❯
Daresbury, Warrington, Cheshire, England, United Kingdom Hybrid / WFH Options
NMS Recruit Limited
The work will involve closely liaising with cross-functional teams to ensure that all project deliverables meet business expectations and business goals. The ideal candidate will have strong project management experience, excellent problem-solving skills, and a proven track record of delivering complex projects successfully in related applications and platforms. You will be working as part of a team … are organized and in conformance with timeline and deliverables requirements Develop and maintain project plans, tracking overall progress and achievement of milestones Report project risks and outcomes to appropriate management channels, and escalate issues according to project communication plan Support the functions of the PMO and in the coordination and control of changemanagement processes and procedures … partnerships with outside resources, including third-party vendors and contractors Act in accordance with our values and behaviours Take active responsibility for your own career development and performance Relationship Management: Primary point of contact for project delivery throughout the project lifecycle, ensuring clear and consistent communication. Build strong relationships with stakeholders to ensure satisfaction and understanding of the business More ❯
Warrington, Preston on the Hill, Cheshire, United Kingdom Hybrid / WFH Options
NMS Recruit Ltd
The work will involve closely liaising with cross-functional teams to ensure that all project deliverables meet business expectations and business goals. The ideal candidate will have strong project management experience, excellent problem-solving skills, and a proven track record of delivering complex projects successfully in related applications and platforms. You will be working as part of a team … are organized and in conformance with timeline and deliverables requirements Develop and maintain project plans, tracking overall progress and achievement of milestones Report project risks and outcomes to appropriate management channels, and escalate issues according to project communication plan Support the functions of the PMO and in the coordination and control of changemanagement processes and procedures … partnerships with outside resources, including third-party vendors and contractors Act in accordance with our values and behaviours Take active responsibility for your own career development and performance Relationship Management: Primary point of contact for project delivery throughout the project lifecycle, ensuring clear and consistent communication. Build strong relationships with stakeholders to ensure satisfaction and understanding of the business More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key responsibilities would be : Resolve process and systems problems and … deliver requests for change, Quantify opportunities for improvement from process and IS solutions changes, Analyse As-Is processes in conjunction with business users, Develop and maintain To-Be processes, functional requirements, data integrations, and non-functional requirements in conjunction with business users, suppliers, or customers, Perform options appraisals and recommend appropriate process and software solutions, Direct the work of … and training of, stakeholder and super-user communities, Experience of organising and analysing data to support decision-making, Good research and analytical skills, Understanding of common business processes, Time management and prioritisation skills, Strong communication and influencing skills, both verbal & written, Good analytical/problem-solving skills, High level of attention to detail, Ability to clarify and communicate complex More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
will act as the bridge between the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment … to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and ChangeManagement: Lead service management processes for incidents, proactively identify and address potential problems, and oversee the implementation of changes. Service Level Management: Monitor and report on … service performance, identify areas for improvement, and drive initiatives to enhance service quality. Risk and Issue Management: Proactively identify, assess, and mitigate service risks and issues, escalating and managing them effectively. Vendor Management: managing relationships with third-party vendors and partners. Financial Management: Manage the financial performance of service engagements, tracking budgets. Continuous Improvement: Champion a culture More ❯
We are recruiting for our valued client, who are a market-leading provider of IT Project Management Services. They are currently looking for an IT Project Manager to join their team on a permanent contract, 5 days per week, working on client sites within the Manchester region, with some opportunity to work from home, client/project dependent. The … Project Manager, you will be directly client facing, and responsible for leading and managing all aspects of IT projects, from conception to completion. This includes planning and scheduling, risk management, communication, and stakeholder management. You will also be responsible for ensuring that all projects are delivered on time, within budget, and to the highest quality standards. To be successful … in this role, you will need to have a strong understanding of IT project management methodologies, as well as experience in managing complex projects. You should also have excellent communication and interpersonal skills, as you will be working closely with a variety of stakeholders, including clients, team members, and senior management. Key Responsibilities All aspects of client-side project More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
P3M Recruitment
We are recruiting for our valued client, who are a market-leading provider of IT Project Management Services. They are currently looking for an IT Project Manager to join their team on a permanent contract, 5 days per week, working on client sites within the Manchester region, with some opportunity to work from home, client/project dependent. The … Project Manager, you will be directly client facing, and responsible for leading and managing all aspects of IT projects, from conception to completion. This includes planning and scheduling, risk management, communication, and stakeholder management. You will also be responsible for ensuring that all projects are delivered on time, within budget, and to the highest quality standards.To be successful in … this role, you will need to have a strong understanding of IT project management methodologies, as well as experience in managing complex projects. You should also have excellent communication and interpersonal skills, as you will be working closely with a variety of stakeholders, including clients, team members, and senior management. Key Responsibilities All aspects of client-side project managementMore ❯
Preston, Lancashire, United Kingdom Hybrid / WFH Options
JAM Recruitment
employee technology experience. This is an exciting opportunity to deliver innovation at scale, as part of a major digital transformation programme. Role Overview: You will lead the creation and management of a portfolio of digital workplace products and services-spanning end user computing, collaboration tools, and productivity platforms-across multiple networks and security tiers. Your mission is to deliver … aligned to business and IT goals. Lead a team of internal experts and external partners to deliver and support workplace technologies. Manage the full product lifecycle including budgets, roadmaps, changemanagement, risk, and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements … using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and changemanagement across the organisation. What You'll Bring: 5+ years' experience in digital workplace or IT product management. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering More ❯
North West London, London, United Kingdom Hybrid / WFH Options
JobHeron
Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, changemanagement and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including network More ❯
teams. Accurately record, update and document requests using the IT service desk system. Install and configure new ICT equipment. Managing access to applications and technology systems through effective access management (User Account Management). Maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Willing to attend internal … record, update and document requests using the IT service desk system. To install and configure new ICT equipment. To manage access to applications and technology systems through effective access management (User Account Management). To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Be willing to … a number of productive working relationships across the organisation. Analysing, interpreting, and reporting information and knowledge of technical subjects and concepts to influence decisions. Using incident, problem, request and changemanagement processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Maintaining an awareness of your own development needs, actively More ❯
Select how often (in days) to receive an alert: Job Title: Business Analyst/Business Change Manager Location: Malvern, England, United Kingdom Role Type: We can offer you the chance to help make the UK a safer place through innovation, working in partnership with government and law enforcement organisations on some of the most challenging data and technology problems … that collectively, we can realise our mission of 'making the UK a safer place to be'. About the role and team Our analysis community comprises of business analysts, change managers, user researchers and user experience designers. You will, therefore, be joining an exciting and growing community which sees individuals closely integrated into technical teams. You will spend most … link between the technical teams and the customer, collecting and managing requirements, supporting delivery, leading on acceptance testing and keeping a close eye on the end-to-end benefits management process. You will be supporting acceptance testing processes to ensure that intended changes have been correctly implemented and that anticipated benefits have been realised. This position can be based More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other changemanagement/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms … integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach. Operational Lead the planning on various DT control management programs including development of a control library. Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control More ❯
WA1, Warrington, Cheshire, United Kingdom Hybrid / WFH Options
EH20 group
Role: Project Manager (PMO ChangeManagement) Location: Warrington Or London EH20 are delighted to be working with a leading technology company with a span and reach across the UK. Our client is looking for a dynamic, focused and articulate Project Manager to support the wider Project Manager Office in setting up new standardised systems, platforms and with managing … internal change and technology across the wider business. You will ensure that standardisation procedures are in place and support stakeholders with process queries. What is on offer? £50,000 salary Hybrid 2 days working from home Full travel expenses paid Private Pension 25 days annual leave + public holidays Birthday & work anniversary day off What you will be doing … project elements to align with established timelines and deliverable specifications Create and maintain comprehensive project schedules while monitoring progress and milestone completion Communicate project risks and results to relevant management levels, escalating matters per established communication protocols Assist PMO operations and facilitate changemanagement coordination and process control Function as the primary communication liaison between internal teams More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Willis Towers Watson
on ensuring implementation/maturity of enterprise-wide capabilities and enablers. The Role The position will drive or support multiple initiatives including developing/enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including … Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development/maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not … limited to): The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing changemanagement processes to ensure that all modifications More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Willis Towers Watson
on ensuring implementation/maturity of enterprise-wide capabilities and enablers. The Role The position will drive or support multiple initiatives including developing/enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including … Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development/maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not … limited to): The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing changemanagement processes to ensure that all modifications More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire teams … the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout and adoption of practices for service delivery. What More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor … with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also … work with the Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end changemanagement lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to More ❯
Salford, England, United Kingdom Hybrid / WFH Options
MediaCity Immersive Technologies Innovation Hub
based SMEs, providing expert guidance to shape and deliver digital transformation initiatives that drive measurable impact. You’ll collaborate with senior leaders and executives to design and implement tailored change interventions that align with both immediate goals and long-term ambitions. Your work will span across: Digital Transformation – Leveraging technology to enhance operations, customer experience, and business models Business … meet changing market demands Key Responsibilities Engage with Salford-based SMEs to understand their needs, challenges, and current operations Design and deliver strategic workshops and initiatives that drive meaningful change Build trusted relationships with stakeholders, offering expert insight and constructive challenge Monitor progress and adapt strategies to ensure successful outcomes Produce high-quality reports, presentations, and communications Identifying skills … and identify improvement opportunities Solution Design – Develop and present solutions aligned with client goals Implementation Support – Collaborate with clients and tech partners to ensure smooth delivery and measurable results ChangeManagement & Training – Support stakeholders through change and training on new systems/processes Stakeholder Engagement – Build strong relationships and maintain open, effective communication Performance Measurement – Define KPIs More ❯
our digital & data strategy, joining us on our journey and developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application … Service Management, Service Optimisation, Resilience and Continuous Improvement practises to join our growing Technology team. How you’ll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit … and escalation point for incident and security management. Manage the Configuration Management Database (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and More ❯