1 to 25 of 59 Customer Experience Jobs in the North West

issues, and standard operating procedures. Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX). Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance … team and that you escalate any issues to your manager Build and maintain relationships with all stakeholders, both internal and external Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail Ability to grasp new tasks quickly Strong written and verbal more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. A day in the life of... A Senior UX Designer, you'll … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

Full Time | Monday to Friday - 8.30am to 5pm with an hour for lunch | This is office-based only | £30,000 - £40,000 depending on experience Do not miss this unique opportunity, to work at a fast-growing online business! Established in 2004, our client has emerged as a leading … in this role, you will be well-versed in all things related to e-commerce, have strong analytic skills, be data-driven and have experience with developing and leading digital marketing campaigns. You will be tech-savvy and intuitive with a proactive hands-on mindset with great ideas to … reinforce the website's already excellent online presence. Are you the right person for the job? A proven track record of generating results Experience managing and communicating with external agencies Experience in implementing SEO strategies Strong understanding of current online marketing concepts, strategies and best practices Experience more »

Digital Designer Your new role This role will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. You will be responsible for designing and improving the experience that every Sofology customer has across all our … identity Maximise the potential of our web and email platforms Transform wireframes into intuitive user interfaces Work with our UX team to collaborate on CX journey challenges, problem solve and propose solutions to improve Design and deliver digital assets for campaign paid media such as digital display/other new … great team player - ability to collaborate closely with team members and key stakeholders In an ideal world... You don't need to have extensive experience working in an online retailer, but we'd love to bring on board a digital designer that has previous experience producing content for more »

who will be an in-house data expert, comfortable working with data, business, and system processes to enable business opportunities and enhance colleague and customer experience within the Speedy Solutions division, whilst defining what first-class data quality and system management looks like and working to embed best … contribution to delivering business value Knowledge of data quality software such as Experian Pandora or Aperture Knowledge of data management best practice Person Specification Experience in data, business, and systems processes Ability to think out of the box, investigate and resolve problems efficiently. Excellent communications and interpersonal skills Display more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

visibility and control at all times, backed up by a service commitment to end to end accountability. How you will assist in delivering LIMAs customer outcomes: You will be comfortable speaking to clients on the telephone or via email and confident to engage with the entirety of the Managed … Services team to ensure customer SLAs are adhered to. You will demonstrate your strong passion and ambition by working to continually improve yourself and develop your skills and experience. In return LIMA will invest in internal and external training, offer a clear progression path for your future and career … incidents from customers and LIMAs cloud environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

as managing the associated sales administration. Key responsibilities as our Hire Desk Co-ordinator will include: Receiving hire enquiries via telephone and email. Processing customer orders using Syrinx software. Arranging delivery and collection of orders in accordance with the customers' requirements, and liaising, where required, with the warehouse, logistics … office support for M&P external sales personnel. Supporting the management team in leading and contributing to the regular review of procedures to improve customer care, performance, and productivity. Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations … and resolving all customer queries to ensure delivery of our service promise. What we're looking for in our Hire Desk Co-ordinator: Excellent communication, interpersonal, and negotiation skills Experience in a busy customer service office environment. Organised and thorough with excellent attention to detail Self-motivated more »

the look out for x2 Project/Sales Engineers to join the team based in Stockport. Overview: You will be Responsible for ensuring outstanding customer experience by responding to customer enquiries, RFP's and RFQ's in a timely manner and providing a solution fitting the client … Ensuring projects are designed, specified and quoted in line with business processes, achieved margin and in time. Managing scope of quotations in line with customer requirements and in compliance with associated industry/customer specific standards. Proactively owning the customer relationships and ensuring timely follow-ups to … control panel design and obtain quote/costings, wiring installation cost and obtain quote/costing. The preparation and submission of final quotations to customer as per company procedure which are in compliance with customer requirements. Follow up on sales enquiries in a timely manner. Effective management of more »

scheme. As a Digital Web Analyst, you will be working closely with the Digital Insights Manager, Data Scientist and Data Analyst to improve user experience on their website. You will be responsible for analysing user data, behaviour and journeys across the website using Google Analytics 4 and other web … analysing A/B test results to inform and enhance website optimization strategies. Their overarching strategy is to build a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. This is a great opportunity for someone with … analytics experience utilising Google Analytics 4, who is eager to delve deeper into Web Analytics. The Digital Web Analyst position provides an opportunity to take on responsibility and bring forward innovative ideas that can be implemented to achieve genuine performance improvements. Digital Web Analyst Essential experience: Google Analytics more »

Technical Customer Support Agent Competitive plus bonus Wigan, UK Permanent, Full Time The internal Job Title for this role is Customer Services Associate - 1st Line (Payroll) Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and … support customers with their queries. What will you be doing? As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: Responding to customer queries and providing assistance with our … targets to keep our customers happy Prioritising tasks and meeting SLAs to ensure smooth operations Contributing ideas to improve our knowledge base and enhance customer experience Being a positive team player, supporting your colleagues and working towards common goals Embodying our IRIS values and representing our brand with more »

About The Role Inbound Telesales Advisor Skelmersdale £22,308 with OTE of £31,408 Full Time position guaranteed full time hours Sales, Customer Service and so much more. Come and be part of our successful team Are you experienced in Telesales? Do you enjoy a friendly sales environment doing … collaborative sales team, we have some exciting news for you. We have the perfect role for you at Direct365. We have a large, loyal customer base with new customers joining on a regular basis, and we want you to help deliver the best possible service. If you have exceptional … communication and rapport-building skills, a passion for helping customers, and Telesales contact centre experience, we want to hear from you! Sales have never been so straightforward! Youll be working with warm leads in a busy role, with plenty of sales opportunities from a high volume of calls, emails more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

Job Title: Customer Support Team Leader Location: Warrington (WA1 4PN) Salary: £30,947.00 per annum Shifts: Monday- Friday 08:00- 16:30 & 08:30- 17:00 Contract Type: Permanent We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one … manufacturer of materials handling equipment providing quality sales and service across the UK. Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the … customer experience. As a Customer Support Team Leader, your duties will be: - " Provide excellent customer service to internal and external stakeholders. " Manage communication (inbound/outbound) of the responsible business area/s. " Oversee activities conducted by the Customer Support Team. " Work with team leaders to more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

intelligence, conducting insightful market research, and contributing to the strategic forecast, planning, and management of the e-commerce product portfolios. The role demands a customer-centric professional who can navigate the nuances of online consumer behaviour with finesse. A robust understanding of CRM platforms, particularly Salesforce, is essential to … deliver tailored customer experiences and drive business growth. Candidates should exhibit a blend of analytical prowess and creative thinking, with a proven track record of managing e-commerce initiatives. The ability to interpret market trends, coupled with a keen eye for detail, will be key in shaping the future … quality of life for its customers. To be considered for this integral role, applicants are expected to demonstrate: - Proficiency in CRM software, particularly Salesforce. - Experience in e-commerce, with a focus on customer engagement and retention. - Adeptness in market research and intelligence gathering. - Strong planning and forecasting abilities. more »

be responsible for: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a huge range of projects, including website design and content, the App, social … guides, and any other areas that need to have the stamp that you’ll help to develop. The Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, and hi-fidelity mock-ups, all the way through to development, QA, and sign-off. Able to liaise and develop more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

a dynamic environment, we want to hear from you About the Role : As a Transformation Digital Product Owner, you will be instrumental in balancing customer experience, business and programme delivery, and colleague experience. You will define and deliver all digital aspects of the transformation, including account opening, online … banking, mobile app, and open banking. This role requires strong leadership, a customer-centric approach, and the ability to navigate complex transformation projects. Key Responsibilities : Lead the delivery of all digital requirements within the transformation programme. Develop existing requirements, manage risks, and identify interdependencies for digital banking products and … and stakeholders throughout the project. Serve as the primary liaison between business stakeholders and end users, managing feedback, reviews, and requirements. Advocate for a customer-centric approach in all product development and transformation initiatives. What We re Looking For : Experience: Minimum of 5 years in digital product management more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »