4 of 4 Remote Customer Retention Jobs in the North West

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless … high-quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and More ❯