1 to 25 of 26 Remote/Hybrid Customer Service Jobs in the North West

deliver value for customers, advisors, and the business. Takes initiative to identify opportunities, influence change, and contribute to continuous improvement across the planning function. Customer Service Group In our Customer Service Group Team, we aim to offer the best customer service through our amazing … people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

team and revenue grow. The Opportunity In the early stages, you will lead from the front prospecting, pitching and securing new business across defined customer sectors, with full ownership of your own sales target. Alongside this, you ll shape the sales strategy, define priority markets and ensure a best … class customer experience. Within the first 3 6 months, you ll begin building your team, starting with responsibility for two Customer Service Representatives and the recruitment of a Regional Business Development Manager/Account Manager. Over the next 1 2 years, this role is expected to progress ...

Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) About the Role We are working with a Managed Service Provider (MSP) that is continuing to grow its Customer Success function and is now looking to appoint a Customer Success Team Member. … role focuses on relationship maturity, retention, and proactive account growth. You will act as the main point of contact for a portfolio of managed service clients, moving beyond reactive support to help customers get maximum value from their IT estate. Working closely with technical and strategic teams, you will ...

Line Service Desk Support – Manchester/Hybrid working Our client, a Global Professional Services firm with an International workforce of over 5,500, is looking to add to their IT Service Desk Support Team based in Manchester. Offering phone, email and chat technology support to staff … genuine interest in technology, confident in working in a windows environment. It is essential is that you have exceptional communication skills and proven customer service skills. They are looking to an individual that is proud to show and act on initiative and experienced in working within a Team ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

Customer Success Executive - Hybrid Working - Full-Time FTC Our client seeks to enhance their Customer Success team by adding a Customer Success Executive on an initial 18 month contract. The ideal candidate will possess strong enthusiasm. with the primary objective of optimising overall customer onboarding experience … This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate. Job Title: Customer Success Exec Role Type: Full-Time Contract - 18 months Location: Stockport - Hybrid working Salary: 32,000 Role Overview: Collaborating with the Marketing, Sales, Customer ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

visit our website. The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that … parties and subject matter experts for 3rd line support. Coordinate with Application Delivery and key application owners for product updates and changes. Maintain exceptional customer service skills, ensuring positive user experiences. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Contribute to service ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

looking for a confident Coordinator to join the team, helping to drive and support delivery of a prestigious Emergency Services/Blue Light service improvement programme - a mission critical project. The Contract Coordinator role will see you work out of the Chorley office at least 1 day per week … Technology contract. This role will see potential for future involvement in other contracts, and you will work closely with the logistics team and the customer to coordinate equipment and hardware orders, manage stock returns, handle project reporting, and carry out other general support activities. Customer Coordinator ...

execute strategies to achieve sales targets. Negotiate contracts and close deals to drive revenue. Market Research & Analysis Analyse market trends, competitor activities, and customer needs. Provide insights to inform product development and pricing strategies. Proposal Development Prepare and deliver compelling presentations and proposals. Collaborate with internal teams to create … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

Gamma, were more than just a leader in Unified Communications as a Service (UCaaS) were a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and were expanding rapidly … automation procedures. Participate in network projectwork orcustomer change activitieswhich mayalso include out of hours. Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations. Assist withthe creation and maintenance of technical documentation. Be a self-starter, proactive, highly organized ...

month contract, with potential for extension. This role is ideal for someone enthusiastic about managing client accounts, supporting the sales team, and driving customer satisfaction and retention . Job Title: Account Manager/Sales Coordinator Role Type: Full-Time Contract - 18 Months Location: Stockport (Hybrid) Salary … Responsibilities: Manage customer accounts and become a subject-matter expert in the company's digital product portfolio Coordinate the customer onboarding process to ensure a smooth transition from sales to implementation Support sales managers in client meetings and digital solution presentations Build and maintain strong, long-term client ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … Intelligence solutions. Exposure to Azure services and cloud-based testing environments. Ability to adapt quickly and learn new tools and technologies. Excellent communication and customer service skills – able to explain testing outcomes clearly to stakeholders. About The team: Ama Gyimah, Software Quality Assurance Tester, shares her perspective: "Quality ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … help accelerate the delivery of ELI. You will play a key role in designing, developing, and maintaining high-quality software that meets business and customer needs. This is a fantastic opportunity to work on cutting-edge projects in the insurtech and legal tech space. What youll be doing ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join … supportive and forward-thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer ...

Technical Requirements: 1-5 years of New Business experience within an IT reseller or MSP environment Proficiency in sales software and CRM systems Excellent customer service, communication and negotiation skills ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

platform. This will be a home based role with travel to North West head office location occasionally. There may also be UK travel for customer meetings throughout the duration of the role. This is a senior account director role which is client facing … implementation of new products and services across accounts Support proposals, tenders and contract renewals Work closely with internal teams including Operations, Marketing, Compliance and Customer Service Monitor industry trends, competitor activity and market changes, feeding insight back into the business What We're Looking For Proven experience ...

Becoming a trusted advisor to your customers Owning your desk like it’s your own business What you’ll need: Some experience in sales, customer service or retail is a bonus – but not essential Hunger to learn, grow and hit targets A natural communicator who thrives ...

prevention. Identify weaknesses in procedures and controls, recommending improvements to reduce risk. Ensure investigations and outcomes meet regulatory requirements while maintaining high standards of customer service. Collaborate with colleagues across the organisation to respond to emerging fraud threats and support the ongoing development of the Financial Crime function. About … confidently with colleagues, stakeholders, and customers, and you take a proactive approach to improving processes and controls. You are committed to delivering positive customer outcomes and contributing to continuous improvement across the business. What You’ll Bring Proven experience in fraud or financial crime investigations, with a solid understanding ...