1 to 25 of 37 Remote/Hybrid Customer Service Jobs in the North West

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work closely ...

summary The IT Engineer will provide a proficient IM & T support services across the customer base. The post holder will be involved in the installation, configuration and maintenance of end user equipment, systems and software, and assisting with local data centre and communications technology requirements. Duties will also include … Engineer to work as part of the GM ICB IT Engineering Team. The IT Engineer role will provide a proficient IM & T support service across the customer base. The role being advertised is to cover the any locality across Greater Manchester, based on business requirements. Applicants must also ...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide … support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance ...

Customer Support Administrator competitve + Hybrid Working + 4 Day working week + 30 hours contracted + Benefits Congleton, Cheshire (Commutable from: Sandbach, Macclesfield, Stoke-on-Trent, Leek, Northwich, Crewe, Stockport, Buxton) Do you have Customer Service experience and are Computer literate looking to work … full IT equipment and will ensure accurate supply of AI, Automation and IT tools to leading clients. This role would suit a Admin or Customer Support Assistant looking for a company who invest in their staff and have a great retention rate. The role. Hybird role - Monday - Thursday ...

Time Advisor, you'll be responsible for processing a wide range of payroll, time management and HR administration activities, ensuring accuracy, compliance and outstanding customer service at every stage. Working within a fast-paced environment, you'll support colleagues and stakeholders with payroll-related queries, manage key administrative … flexible benefits queries Administration and support of the e-pay system Mail merge communications and departmental correspondence Liaison with the external e-payslip provider Customer Support Provide professional and customer-focused support via telephone and ticketing systems. Assist internal stakeholders with payroll and HR-related queries. Ensure Service ...

+ excellent benefits Technical Sales & Support Engineer German Speaking Are you a German-speaking engineer with a passion for customer interaction and technical problem-solving? Do you enjoy combining your engineering knowledge with commercial support in a customer-facing role? We're recruiting on behalf of a leading … solution delivery while building strong long-term relationships. Key responsibilities include: Providing technical sales and engineering support to new and existing customers. Understanding customer requirements and recommending suitable engineering solutions. Responding to technical enquiries via telephone and email. Creating and interpreting engineering drawings using SolidWorks or similar CAD software. ...

Description Purpose of the Role Reporting to the Service Delivery Team Leader, you will play a key role in delivering high-quality IT support across the business. Responsible for managing and resolving complex incidents and service requests within agreed service levels, you will act as a senior … escalation point for the Service Desk, providing expert technical support for end-user devices, applications, and infrastructure services. You will take ownership of challenging technical issues, support the development of colleagues through knowledge sharing and mentoring, and contribute to continuous service improvement initiatives. This is a highly technical ...

Technician - £26,000/£28,000 per annum - Bolton The Opportunity Principal IT is delighted to be working with a growing Managed Service Provider in Bolton to recruit a talented 2nd Line IT Support Engineer. This is an excellent opportunity for someone looking to further develop their career within … laptops. Managing Microsoft Intune device deployments. Resolving malware and security-related issues. Assisting with Microsoft 365 migrations, onboarding projects and infrastructure deployments. Delivering excellent customer service while working to agreed SLAs. What We're Looking For To be successful in this role, you'll ideally have ...

week Working from home: 4 days per week Reports to: Director of Operations, Screening Working with: Analytics Team, Programme Managers, Data Quality Teams, Customer Service Administrators and the Testing & Development Teams Make data matter in healthcare At InHealth, we deliver vital diagnostic and screening services on behalf … First and foremost, youll ensure our existing services continue to run smoothly, delivering statutory reporting, operational insight and meeting regulator and customer requirements. Youll be supported by an experienced team who know the programmes inside out. From there, youll: Define and execute the data and analytics roadmap for DESP ...

Role Name : Service Desk -- Level 1 Analyst Type : Contract – Inside IR35 Location : Chester, UK Hybrid/Remote :Hybrid Language : Spanish (native) + Italian (Native) + English : Spanish + English : German + English We have 3 roles, you can apply if you have any one of them. Role Type … office and keep that pattern JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. ...

summary The IT Engineer will provide a proficient IM & T support services across the customer base. The post holder will be involved in the installation, configuration and maintenance of end user equipment, systems and software, and assisting with local data centre and communications technology requirements. Duties will also include … Engineer to work as part of the GM ICB IT Engineering Team. The IT Engineer role will provide a proficient IM & T support service across the customer base. The role being advertised is to cover the any locality across Greater Manchester, based on business requirements. Applicants must also ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression Training ...

looking for a German-speaking Customer & Administration Assistant to join our team. This is a varied role supporting our customers and internal teams with day-to-day administration and customer communication. This is a predominantly remote role, with the flexibility to attend our Lancashire office on a hybrid … basis once a week. Key Responsibilities Raise and issue customer invoices. Answer customer emails and phone calls in German and English. Receive customer support requests and ensure they are logged correctly. Escalate technical issues to the appropriate technical teams. Keep customers updated on the progress of their ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

month contract Rate: £313 per day INSIDE/UMBRELLA You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving incidents. The role will be on a client site five days … measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries on-site. Working closely with maintenance teams to determine whether issues are IT-related or plant-related. Providing advice ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Product, and Finance to ensure everything we offer through partners is both deliverable and profitable at scale. You will: Design and develop repeatable managed service offerings for indirect partners Shape commercially compelling propositions, pricing models, and service documentation Negotiate contracts, SLAs, and commercial terms with strategic partners ...

Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with … desktop support background who enjoys working directly with users, resolving issues, and delivering excellent customer service. The successful candidate will support end-user computing services across both business-as-usual activities and desktop migration initiatives, helping users through change while gaining exposure to virtual desktop and application technologies. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts ...

given and were always there for one another. Your future, your benefits Competitive Salary Car allowance Holidays rising to 30 days per year with service (plus bank holidays) Annual Support Centre bonus scheme Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which … coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role As a Product and Portfolio Manager , youll be: Maintaining and flexing a portfolio of digital healthcare products that will ...

partnership working to align technology, systems and processes with business needs across our Homes services, driving continuous improvement, successful project delivery and enhanced customer outcomes. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our ICT Business … patches, maintain system performance, and minimise disruption to services. Ensure compliance with data protection, security and governance requirements, maintaining accurate documentation and promoting continuous service improvement principles. What we are looking for; We're looking for an experienced ICT professional who can build strong partnerships across the business ...

supply chain and GBS transformation programmes. Deliver diagnostics, business cases, target operating models, transition plans and transformation roadmaps. Advise clients on planning, customer service, logistics, inventory, master data and performance management. Ensure high-quality, value-led delivery with strong executive stakeholder engagement. Practice & People Leadership Collaborate across consulting … revenue through client relationships, market presence and network development. Deep expertise in Supply Chain GBS, shared services and target operating model design, including governance, service transition, KPIs/SLAs and continuous improvement. Strong end-to-end supply chain knowledge across planning, customer operations, logistics, inventory, master data ...

have experience managing public sector agreements, ideally with Procurement Act 2023 knowledge, then we have an opportunity for you! Here at NHS Shared Business Service, we are running a tender for our Healthcare AI Solutions (HC AI) Framework. This framework is at the cutting edge of products and services … projects. Working closely with key stakeholders to influence procurement choice and drives savings and efficiencies and improve quality. Offering procurement support to the customer Service Directorates, Heads of Procurement and Key Leaders on a national footprint. Negotiating with the supplier base ensuring that all aspects are covered within ...