1 to 25 of 31 Remote/Hybrid Customer Service Jobs in the North West

Customer Service Advisor (Tech-Focused & Training Provided) Permanent £25,173 Altrincham (Free Parking) Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm 1 day hybrid after probation Looking to move beyond a standard customer service role and build valuable technical skills? This … fantastic opportunity to join a growing technology business where youll be supported to develop both your customer service and technical expertise, even if youve not worked in a technical role before. Youll be joining a friendly, close knit team of five, playing a key role as the first ...

Customer Support Engineer Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits Location: Edinburgh … working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. ...

Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. … environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line ...

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting … management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level ...

seeking an experienced Service Delivery Manager to join our growing team and take ownership of service delivery operations across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement, and ensuring … exceptional customer satisfaction. Based primarily at Westlakes Science & Technology Park in Whitehaven, you will also provide leadership and support to a team located in Warrington, requiring occasional travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer ...

Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer … Support Engineer to join their team. The IT Support Engineer will provide remote technical support and onsite IT support to business clients, resolving service desk tickets, troubleshooting hardware, software, Windows, Microsoft 365 and basic networking issues. This is a varied, remote support and client-facing role involving regular client ...

/2nd Line IT Support Engineer Blackburn £28,000 – £32,000 DOE Full-Time | Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st/2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent … Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting ...

support with a company making a real difference in the healthcare sector? Were looking for a Front Desk Technical Analyst to join our clients Service & Support team a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest … learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. Its a bonus if you also have some experience in technical support, customer service, logistics, or adminwhether through work, volunteering, or study. ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable, commercially … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

role demands a high proportion of flexibility and travel, working with centres and support functions to resolve underlying issues, and to ensure that ITs service focus is maintained in all areas of the business. This is a hands-on role where you will work collaboratively with the support … Queue is monitored and appropriate action taken when tickets are logged. Maintain accurate records incident solutions and user interactions. Log and update Incidents and Service Requests tickets in a timely manner. Procure and manage deliveries of IT hardware/software/consumables on behalf of IT and end user. ...

Support Engineer - Macclesfield An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions. Key Responsibilities Deliver technical support by managing … resolving service tickets in line with agreed SLAs Handle both initial and escalated support requests, ensuring high levels of customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. … Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions are scalable … particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts ...

graduate looking to start a career in sales or tech A non-graduate with strong people skills and ambition From retail, hospitality, customer service, or another customer-facing role Confident, driven, and comfortable speaking to new people Coachable, proactive, and eager to learn ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...

+ Benefits We're partnering with a fast-growing e-commerce business that's investing heavily in its technology function and customer experience. As the company continues to scale, they're looking to add an experienced Support/Infra Engineer to their internal IT team. This is a fantastic … Cisco Meraki environments Strong Microsoft 365 administration and support experience Experience supporting telephony or unified communications platforms Excellent troubleshooting and problem-solving skills Strong customer service and stakeholder management skills Desirable Experience within a fast-paced e-commerce, retail or digital business Knowledge of Microsoft Intune and endpoint ...

firm Demonstrate strong analytical skills, including effectively defining problems and identifying solutions Exhibit the ability to work in a team environment with a customer service focus And you should have: A bachelor’s degree or equivalent in a related field, preferably Microsoft or other relevant certifications, preferably Experience ...

recruit a hardworking, articulate individual to join our Transfer Out Department where you will play a key role in providing our award-winning service to our business. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across … Manage own time effectively to meet business objectives. To continuously look for ways to improve the effectiveness and efficiency of the department, delivering improved service for customers and advisers. Contribute to and manage projects impacting Transfers Out, assist with business projects and change integration, and embed necessary changes within ...

experience Identify opportunities to grow accounts and introduce additional services Communicate regularly with clients to understand their needs Work towards targets while maintaining high service standards Who Should Apply We are open to a wide range of backgrounds. You might be: A graduate looking to begin a commercial career … graduate with strong communication skills From retail, hospitality, customer service, or another people-focused role Confident, organised, and relationship-driven If you are someone who connects well with people and believes your skills can transfer, this could be the right opportunity. What’s on Offer £27,000 base ...

through their apprenticeship journey from enrolment through to End Point Assessment • Support apprentices in developing technical skills across IT support, troubleshooting, systems, security and customer service • Conduct regular progress reviews and provide constructive feedback • Work with employers and apprentices to develop structured learning plans and workplace projects • Support ...

variety of backgrounds. You might be: A graduate looking to start a commercial career A non-graduate with strong interpersonal skills From retail, hospitality, customer service, or another people-facing role Naturally confident, personable, and proactive If you have transferable skills and the right attitude, we want ...

professional and friendly manner. Maintain accurate records and databases. Provide administrative support across the team. Collaborate with colleagues to meet deadlines and deliver excellent customer service. Requirements Strong Excel skills, including Pivot Tables, formulas, and VLOOKUPs. Confident communication skills, both written and verbal. A curious and detail-focused approach ...