51 to 75 of 172 Customer Service Jobs in the North West

of Partners and end users across the UK. The Team Leader will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development Provide leadership … and direction to a team of Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates throughout the process. Develop team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages … high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Conduct more »

that it meets the requirements of a successful third-party pension administrator. This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where … whilst promoting positive behaviour and attitudes. - To demonstrate the ability to plan workloads, ensuring deadlines are met. - To always be committed to providing great customer service. - To be resilient and people centric at all times. - To set and apply LPPA wide standards for stakeholder service and champions a … service culture with a focus on how things are achieved as well as what is achieved. - To embrace change and see it as an opportunity, not a threat - An awareness of risks within the immediate work area and understanding contingencies in place. Working with and upholding our values: - Working more »

WAN. Prepare, stage, and test network equipment to ensure it meets specified performance and quality standards before installation or shipment. Skills & Experience Previous Field service experience Network Installation experience (minimum 3 years) Strong understanding of cabling, cabinets, WIFI, Network Security, SD Wan Strong general networking/IP knowledge Excellent … customer service and communication skills Ability to demonstrate a practical approach when faced with problems or challenges. Must be committed and willing to learn. Ideally hold CCNA certification Must hold a Full & clean UK driving Licence Flexibility to work occasional evenings, weekends, or holidays as required by the more »

A 3rd Line IT Support Engineer is required to join an established and growing business based near Fulwood, in Lancashire. Are you an enthusiastic, customer-focused IT professional? We're looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If … evaluate vendors and platforms, and perform engineering tasks. Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base. What You'll Do: On-Site Support: Attend local customer sites to install new solutions or resolve current issues. Remote Support: Provide … and VPN connections. Office 365: Utilize your knowledge of the Office 365 environment. Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues. IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering. Requirements: Experience: At least 3 years of experience more »

Head of IT Service Management ISS - Information Systems Services Salary: £57,696 - £64,914 (Grade 9) Closing Date: Sunday 6th October 2024 at 6pm Interview Date: Friday 18th October 2024 The Opportunity We are looking for an experienced ITSM professional to lead on IT Service Management activities across … The role involves working with teams across the organisation to embed ITSM processes, establish and measuring against benchmarks, and representing the 'voice of the customer' in the development and implementation of new services, and identifying and driving forward service improvements. The successful candidate will have significant experience of … managing ITSM activities, of transitioning new services into delivery, of analysing and reporting on service management data, and of working with service delivery teams across a large and complex organisation in order to make tangible changes to improve the customer experience. Major Duties: To be responsible for more »

on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across … matter. They are diverse, flexible and open. Your new role As a Senior Deskside Engineer, you will be the face of IT to the customer, typically located in an open office area. As well as resolving IT issues, you will be responsible for assisting with IT related queries such … as How Do I type questions and loaning peripherals. This role is key to ensure an excellent customer contact experience through IT. It is essential that you deliver a great customer experience through engagement with the customer and sound technical knowledge which offers prompt issue resolution. You more »

application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES A fantastic opportunity has arisen for individuals within a Managed Service environment, specifically developed for providing customers with the support they need to become Energy Suppliers. Your role as a Client Operations Analyst will be … to work with the ESG Operations team to develop relations with the customers and provide excellent customer service on an array of their industry regulatory data requirements, including: Exception Management : Handle the registration of clients' electricity, ensuring that supplier changes are processed in compliance with industry standards and … ages, sexual orientations, life experiences and backgrounds to join us You will be a very personable individual, who has experience of working within a customer focused environment and has an appetite to learn more about the energy supply industry. You will have similar experience of data entry. Knowledge/ more »

Junior Customer Success Manager (SaaS) Hybrid/Remote Greater Manchester £30,000 base + up to £8,000 in comm Favourite People are working with a a fast-growing SaaS company, a well established business delivering innovative solutions in their space. This is a great opportunity for someone with … a blend of technical skills and customer service or account management experience, looking to grow their career in customer success within a fast-growing SaaS company. The Role As a Junior Customer Success Manager, you’ll work closely with a team of experienced professionals, managing a … support, but having some technical experience is essential for understanding and solving client issues. This role offers great potential for growth into a senior customer success position. Key Responsibilities: Build strong client relationships and ensure their goals are met. Provide technical support, assisting with system setup and troubleshooting. Manage more »

Job: Customer Success Manager (UK) Salary: £24 - £30k basic + Quarterly Bonus & Uncapped Commission Structure Location: Manchester (United Kingdom) - Hybrid (2 days per week in office - Office located in Ancoats) Hours: 40 hours per week Due to growth, Giraffe360 is looking for a Customer Success Manager (English speaking … to join us in Manchester. As a Customer Success Manager, you will work collaboratively with our support and product team to manage our customer’s game-changing subscription product for real estate companies to streamline professional-quality photography and high-accuracy floor plan creation. This is a fantastic … career and be a part of something special. Responsibilities Manage the onboarding process for new customers/accounts. Respond in a timely manner to customer queries via telephone and email. Provide customers with guidance and training on how to best use our product. Communicate with customers regarding delivery updates more »

Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester) 🚀 Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up/Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their … ever-growing team. These roles have come about as they have been making recent internal promotions so they need those 2nd Line Customer Support Engineer to come in and help support the function as the business grows. With consistent growth over the past five years and significant recent investments … including Live Chat, Chatbots, WhatsApp, and Facebook Messenger. Responsibilities Include: 💻 👉 Troubleshooting and resolving 2nd Line issues within the company's SaaS platform. 👉 Providing exceptional customer service and communication. 👉 Utilizing your SaaS and SQL/database experience to solve complex problems. Sound Interesting? If you are in a customer more »

applicants need not apply. Main duties of the job The post holder requires excellent technical skills, Microsoft 365 and mobile device knowledge, and good customer service skills and organisational ability and must be flexible and able to work under pressure. To be highly motivated and enthusiastic individual, providing … a call logging system, providing excellent user experience and managing expectations. Ability to provide an effective support service. Proven experience of working in a customer focused environment Experience of telephone reporting and call logging systems Knowledge to be a lead specialist in at least 4 technical disciplines as defined … to assess the importance and urgency of situations and initiate appropriate action, when required. High standard of written and verbal communication skills. Have a customer oriented approach Desirable Ability to communicate complex information to all levels of staff. Knowledge Essential Knowledge and experience of using Microsoft Word, Excel, PowerPoint more »

the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance. Troubleshooting connectivity issues – LAN, WAN, WIFI etc Manage service desk tickets efficiently and effectively, adhering to SLAs Familiar with and adherence to all CRCE/Site QHSE project related procedures Carry out duties … including damaged equipment or facilities Qualifications and Experience Qualifications: Associates Degree\HND in a related discipline. Skills: Problem solving using logical and systematic approaches Customer Service Experience of supporting the following technologies: Microsoft Windows desktop operating systems Microsoft Active Directory Microsoft Office suite Android mobile devices Apple mobile more »

Speciality: Advanced Monitoring Assistive Technology Salary: £32,000 per anum, bonus, car allowance, pension, 28 days holiday plus bank holiday. Role Type: Technical Support Service, Technical Installation This is an exciting opportunity to work as a Assistive Technology Executive in a fast-growing family run business committed to providing … technology, blended with human care can make this possible. Qualifications: Full UK Driving Licence. The person/experience Previous experience of working in a customer support type role Experience of working on a technical helpdesk Proven ability to identify issues and implement effective IT solutions Experience of working with … networks, routers, connecting devices to communicate effectively Experience of monitoring system performance, improving and ensuring stability of client devices Passionate about providing excellent customer service Ability to demonstrate communication and problem-solving skills Demonstrate confidence and able to establish trust with clients Desire to learn new skills and more »

youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. You may be assessed on the key critical skills relevant for success in the role, such as experience in JavaScript, React, TypeScript, HTML … the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities ● Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to … improve the service to customers and stakeholders. ● Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring toolsmetrics to identify, prevent and address potential issues and ensure optimal performance. ● Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service more »

line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience (1 year … The ability to deal with difficult and demanding situations in a calm and professional manner. Networking - DNS/DHCP/TCP/IP Excellent customer service Benefits Package Annual Bonus 25 Days' Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Microsoft Office 365 & Azure Health & Dental insurance more »

the day? Want to work for an exciting and rapidly growing company and grow your IT career? Our client is looking for an experienced Service Desk Analyst/1st Line Support to join their busy IT team based in Manchester city centre. For this role you will provide a … logging calls, troubleshooting broad ranging IT problems, and escalating any calls to 2nd & 3rd line technical support teams and relevant third parties. As a Service Desk Analyst you will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high … standards of customer service in line with agreed SLA’s. Due to the dynamic growth there’s lots going. The IT estate is all in the cloud (Azure) and alongside the IT support you provide you will also get the opportunity to get involved in various project work. more »

Monday to Friday) Inside IR35, VIA Umbrella Support the delivery of effective ICT Services, working in partnership with both Services and the Managed ICT Service Provider MAIN DUTIES: Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, to ensure that this … and offers value for money Review, interpret and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders Support the delivery of the ICT Communications plan … contact for the Local Authority for the corporate printing solution including dealing with operational issues, accommodation moves and reallocations. Coordinate responses with the Managed Service Provider to Freedom of Information Requests as required Support and monitor user licences to ensure value for money for the authority. Work in partnership more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure … and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. … As the Service Manager, you will be the linchpin, ensuring our team of 1st, 2nd, and 3rd line support engineers delivers a world-class customer experience. The role will involve leading and inspiring the team, ensuring swift and effective resolution of technical issues while continuously driving improvements in … our service processes. Some of the responsibilities of a Service Manager at Netcentrix include: Team Management: Manage our 1st, 2nd, and 3rd line support teams. Foster a collaborative, productive, and proactive work environment. Recruit, train, and evaluate team members to ensure a high-quality performance cycle and to more »

A fantastic opportunityhas arisen for a Customer Service Administrator to join NMS Recruit. Reporting to the Operations Director you will work in a fast-pacedsales environment where your main responsibility will be to support a team of Recruitment Consultants who specialise in placing candidates within the Office Support more »

rapidly. The role Reporting to the Head of Payroll, your new role as a Payroll Onboarding Consultant will utilise your passion for payroll and customer excellence to ensure payroll customers have a seamless transition from their current payroll provider. You'll be their dedicated point of contact throughout the … process, aiding them when required and providing excellent customer service throughout the transition. You'll need a keen eye for detail, and have the drive to simplify the onboarding and welcome process wherever possible for our clients. Responsibilities As a Payroll Onboarding Consultant, your main duties will include … but are not limited to: To effectively plan and execute customer onboarding projects for payroll in a timely manner. Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year to date balances and comparisons to previous Full Payment Submission more »

Are you… A naturally helpful person with a passion for customer service? Highly organised, with a methodical approach to solving problems? Able to work independently and collectively? Able to communicate to the highest standards and explain technical concepts to technical and non-technical people? If you are eager … to work collaboratively across multiple teams delivering an exceptional customer experience, this could be the role for you! The role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily … tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate and analyse incidents requiring support Complete a variety of service requests raised by customers Ensure that the Service Desk team achieves internal targets and standards defined in more »

across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in … to ensure all queries are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating 24x7 shift pattern. Act as a single … point of contact for all incoming calls, emails, live chat and self-service portal from customers regarding IT issues and queries; 1st line support - troubleshooting IT relating problems for the firm’s core systems ensuring issues are logged with the required information; Ensure all calls and emails are logged more »

hardware components NetApp Global Support Center (GSC) coordination Facilitation of GSC case resolution Test planning and execution Participation in regularly scheduled reviews with the customer Documentation of NetApp Storage Environment Additional examples of SME Services Provide weekly written status reports on the Professional Services being performed under this Service … and diagnostics Provide details on a local point of contact to NetApp for Return Material Authorizations. The SME is responsible for obtaining from the customer an up to date copy of the local points of contact for the Customer’s system. This information is used to provide correct … address details for parts shipments. The SME will handle any parts returns for the Customer’s NetApp systems. Serve as an assigned advisor responsible for understanding the customers environment and representing the customers support needs to the GSC. Provide assistance with the NetApp support site and advise how to more »

to broaden your skills and experience by working at an established MS Partner. This flexible, home based role may require travel occasionally to the customer site(s) when necessary. This could be UK wide but will fluctuate dependant on the phase of a customer project. What the role … CE platform. Skills and Qualifications End-to-end Dynamics CRM/D365 CE experience in the functional implementation of the projects (either with end customer(s) or partner(s). Advanced understanding of one or more core modules, including sales, marketing, field service, customer service. Analytical and … a team or independently. Full project life-cycle expertise. Excellent communication skills both written and verbal in order to provide a confident approach to customer interactions and stakeholder management. Interested? Apply today for more details more »