76 to 100 of 329 Customer Service Jobs in the North West

support, ensuring processes and documentation are updated as well as using a variety of technical skills, including SQL and Excel, to deliver strong professional service to customers. Key roles and responsibilities: Delivering payroll software solutions to customers Providing training, both internally and externally, and perform testing on Heywood’s … new payroll product modules as required Providing 3rd line support to our Service Desk team on an ad hoc basis Working with software developers to maintain and enhance our product Producing high quality documentation – including Payroll Implementation Studies Producing test plans and assisting with release readiness testing Documenting and … guidance to junior team members Payroll Consultants work collaboratively with customers throughout the full payroll implementation lifecycle, from initial payroll study through to full customer payroll implementation, training and post-implementation support throughout the project. About Us Heywood combines a passion for software with Agile methodologies to create modern more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role An exciting opportunity has arisen at Brother’s European headquarters in Manchester to support the management of a number more »

will be working for the Consumer Finance Platform and specifically in the Loans Lab. You will help transform, modernise and re-imagine the existing customer services, adopting the latest technology and agile ways of working to deliver iterative value at pace. The Platform is moving to microservices in GCP … which is part of the modernisation of the customer journey experience. Key Accountabilities: Analyse user requirements. Design, write and test code, refining and re-writing as necessary. Use Confluence and JIRA to document designs and update development progress. Lead deployments through the Route-to-Live environment. Solve, debug, and more »

very important to James Body, CEO. So you must be keen to share your skills, knowledge, have a 'can-do' attitude and first class customer service quality. Equally being part of an amazing team means that you will get to develop your technical skills. You will be expected more »

the ability to research and analyze data drawn from multiple sources to find problems and make effective decisions Strong business and financial acumen Strong customer service orientation; ability to develop and maintain effective working relationships with a variety of stakeholders Ability to translate the technical nature of compensation more »

Lake District in Cumbria. For over 140 years, weve been committed to hiring the best people to deliver the highest quality products and unparalleled customer service. We are a dynamic and close-knit digital and design team dedicated to working on a variety of fascinating large-scale projects. Despite … and optimising paid advertising campaigns, focusing on social platforms, project management, and creative collaboration. You will ensure our clients receive the high standard of service that H&H Reeds is known for. The main responsibilities of the role will be: - to build and maintain strong, collaborative partnerships with key … expect from a well-established, forward-thinking employer, such as a competitive salary (based on experience), company pension with increased employer contribution based on service, training and personal development, free onsite parking and salary sacrifice schemes, we also offer an income protection policy and private healthcare benefits. Our holiday more »

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client on a part-time basis to cover a maternity leave. This role is offered on a fixed-term contract for 6 months, with the possibility of extension thereafter. The successful candidate will be responsible … for providing outstanding customer support during our evening shifts on Mondays, Tuesdays, and Fridays from 19:00 to 23:00. You will respond to customer inquiries via phone, email, and chat, resolve issues and complaints with efficiency and empathy, and provide product information and support. Additionally, you will … maintain accurate records of customer interactions and transactions while collaborating with team members to ensure a seamless customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you. What We Offer: Hourly Rate: £11.44, paid more »

industry? We are seeking enthusiastic Inbound Call Handlers to join our Client in Bromborough. Key Responsibilities: Handle inbound calls efficiently and professionally. Provide excellent customer service. Communicate confidently and clearly with clients. Utilise IT systems effectively to manage call information and customer data. What We Offer: Hourly Rate … Training: Full training provided. Working Hours: Friday and Saturday: 5pm - 10pm Requirements: Good telephone manner. Confident communication skills. IT literate. Experience working in a customer focussed role. How to Apply: Send your CV to If you do not hear from us within 5 working days, please assume your application more »

industry? We are seeking enthusiastic Inbound Call Handlers to join our Client in Bromborough. Key Responsibilities: Handle inbound calls efficiently and professionally. Provide excellent customer service. Communicate confidently and clearly with clients. Utilise IT systems effectively to manage call information and customer data. What We Offer: Hourly Rate … Training: Full training provided. Working Hours: Monday to Friday: 6am - 9am Requirements: Good telephone manner. Confident communication skills. IT literate. Experience working in a customer focussed role. How to Apply: Send your CV to If you do not hear from us within 5 working days, please assume your application more »

Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase more »

involve the following duties with full training provided and ongoing until you are up to speed Duties/tasks: * Provide an outstanding level of customer service to both internal & external clients * Handling sea and air freight forwarding/training will be provided * Taking freight bookings * Completing sea and more »

well-defined KPI and SLA's to deliver in a high profile area of the business. What we're looking for We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be experienced … with managing teams, able to resolve complex issues, while managing risk but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: Contract management experience including experience of building and … include a requirement to meet statutory compliance including both gas compliance and metering and billing. Experience managing heat networks, metering and billing covering installation, service and repair. Expertise in the setting of metering and billing tariffs and associated regulatory compliance. Sound working knowledge of the heat network regulations. Proven more »

experience Overview: Are you a seasoned IT Project Manager with a knack for delivering projects that not only meet but exceed quality standards and customer expectations? We are seeking a dynamic and experienced professional to lead and implement IT projects, ensuring optimal communication, resource allocation, and customer satisfaction … project life cycle. Key Responsibilities: * Project Management & Delivery: Oversee the entire life cycle of IT projects, ensuring they meet quality assurance standards and exceed customer expectations. Implement best practices for project management. * Communication: Maintain clear and effective communication throughout the project cycle to ensure ultimate customer satisfaction. * Process … Account Managers and customers to expand scope and associated charges. * Vendor Coordination: Work with third-party contractors to ensure effective delivery of project scope. * Customer Liaison: Interpret customer requirements, engage with customers to understand their needs, and relay this information to the sales team. * Internal Collaboration: Serve as more »

in Northwich/Cheshire, 3 months+, £Good Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of … activity providing excellent service to our customers however, our fantastic one team mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment. Due to exciting growth, we are seeking a Co-ordinator to join our expanding team in the Sales … The Role: As part of your daily role and responsibilities, you will be required to provide assistance with the following tasks. Dealing with incoming customer (internal and external) requests via email and phone Managing opportunities to completion Proactively managing and owning own queue Efficient and accurate data Entry onto more »

and responsibilities: Manage assets for all the client's customers in a proactive manner Work with the team to deliver success and consistently high service standards and performance Create and provide reports. Recommend solutions for problems and communicate these in a timely manner. Respond to emails/written communications … within required time frames. Ensure I.T. systems are maintained with accurately detailed information. . Ensure that the company adheres to and meets the service standards and service levels that their clients expect on a client specific basis. Liaise with external parties to obtain required information Administrator Skills Required … Attention to detail Strong data entry skills An effective communicator Strong customer service skills Highly organised Team player If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch on 01253 751511. The Recruitment Co are an more »

access to volunteering leave. What you will do as a Subject Support Manager - STEM ? Handle emailed escalated enquiries from schools and education centres enhancing customer service. Deliver key messages around STEM to internal and external stakeholders and teachers. Support teachers to plan and deliver our STEM specifications (Mathematics and … field, using our support materials to enable their continuous improvement. Act as an Internal consultant for your specialist subject to provide insight and training customer facing teams. Work with external bodies such as subject associations, Ofqual and the DfE What you need to succeed? Experience of teaching GCSE and more »

and Logistics supply chain company based in Salford. Working within the busy Freight Forwarding team, the purpose of the role is to manage key customer's requirements relating to their freight shipments. We now have an urgent requirement for a temporary Senior Import/Export Assistant . This role … may also have the potential to go permanent Working within the busy Freight Management team, the purpose of the role is to manage key customer's requirements relating to their freight shipments. Key Tasks: * Organising the export and import of varied cargo by any or a combination of transport … maintain close relationships with customers * Provide regular communication to customers of shipment progress * Manage Customs processes necessary for the export of shipments * Resolving any customer service issues for the customer * Obtain rates and prepare quotations on request or on receipt of a booking * Maintain own P & L more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory training … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex and deliver more »

Able to both manage and expand existing relationships and generating new business relationships Commercially astute, professional, organised Solution based sales approach, positive, professional and customer service orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to … SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well as more »

the maintenance, support, availability, and security of the company IT infrastructure, while providing proactive and reactive support to colleagues, ensuring the highest levels of customer service. Key Responsibilities Provide IT support to internal colleagues on a wide range of technologies Build & setup new computers. Install computers across multiple sites. … and maintain technical documentation, policies and procedures Establish and maintain relationships with external suppliers and partners Experience Required Experience in a similar role Strong customer service skills Experience working in a proactive way in a fast-paced environment Strong analytical and problem-solving ability Ability to multi-task more »

specialist to design and implement complex UC and UCaaS solutions for Elite Groups customers. In this role, you will provide a high level of customer engagement, and be responsible for designing and implementing complex endpoint solutions, taking the proactive lead in driving Cloud adoption and recurring revenue sales across … the Elites customer base. Some of the responsibilities of a Senior Solutions Architect at Elite include: Provide strategic customer engagement for the design and installation of new UC and UCaaS opportunities. Carry out remote & onsite customer meetings and workshops with a high standard of professionalism. Engage with … internal account managers to identify Cloud endpoint opportunities within the Elite customer base. Liaise with the wider business to provide expert consultancy and guidance on all UC and UCaaS services. Oversee the implementation of UC and UCaaS solutions, ensuring best practice is communicated and followed by the operational teams. more »

Technical Support Engineer Location: Liverpool L33, Office Based only. Salary: £26,000 - £28,000 per annum, DOE. Contract : Full time, permanent. Service Desk Analyst - About the role Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as … a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago. The ideal candidate will bring a wealth of experience from the IT industry, demonstrating a … across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our future growth. Key Tasks Work as part of an IT Service Desk team based on ITIL principles. Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to more »

eight factories in the UK. Job Detail A fantastic opportunity for a Production Planner to facilitate the smooth running of the factory from receiving customer orders to dispatching finished goods. You will use bespoke IT software to manage the daily work order and a 31 day rolling forecast (Launches …/Promotions/De-Lists). You will drive the production plan ensuring Customer service levels are maintained and KPI's are delivered. Reviewing current practices and continuously look at alternative ways to improve will also be a key part of your remit as well as working closely … to date with daily current reality. React to situation, elevate as necessary Cultivate customers contact at appropriate level to foster good working relationships with customer supply teams Report & analyse KPIs, discuss with team & create improvement strategy About you Be working for a chilled food manufacturer Have excellent computer skills more »

to hear from you if you: Display knowledge of the e-Discovery lifecycle (EDRM) with a focus on data processing and loading Exhibit strong customer service skills, and the ability to quickly learn new skills, including new software, tools, and workflows with an enthusiastic attitude Demonstrate strong analytical more »