2 of 2 Customer Service Advisor Jobs in the North West

Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75ph This is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. … Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities To work as part of a Customer … To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required. To liaise with I.T. and other Departments when necessary, to resolve customer queries. Qualifications Strong written and verbal communication skills Computer literacy ideally proficient using Microsoft Office Ability to work on own initiative with minimal supervision. Previous experience of telephone based More ❯

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and … general enquiries. Key Responsibilities: Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate where … needed Deliver great customer experiences with patience and clear communication Requirements/Qualifications: Excellent computer and software skills - fast, confident, and accurate Strong English and Maths - capable of writing clearly and working through figures and logic-based problems Confident communicator with a calm, friendly manner - especially over the phone Basic knowledge of internet services, Wi-Fi, and home More ❯