23 of 23 Remote/Hybrid ITIL Jobs in the North West

opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to:• Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc. • Continuous Improvement. ...

include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/ ...

Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will ...

Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will ...

logs, network traffic, and identifying vulnerabilities Independent and curious: proactive in learning and sharing knowledge Excellent communicator with clear documentation skills Solid understanding of ITIL framework and industry best practices Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central ...

service delivery or service management within a technical environment Strong customer focus and excellent communication skills Knowledge of ITSM toolsets and service management processes (ITIL Foundation desirable) Ability to analyse issues, drive improvements and manage high-level problem resolution Experience working with third-party suppliers and partners Good commercial ...

tuning and schema refinement. Document changes and automate regular processes for efficiency. Work in a controlled access environment, adhering to industry baselines. Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus. Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills ...

organisational skills and a proactive, solutions-focused approach Desirable: Background in IT, Infrastructure, or End User Services Knowledge of Digital Workplace environments Familiarity with ITIL frameworks Coaching or mentoring experience Financial awareness relating to resource and cost management Working Arrangements This role offers a hybrid working model, combining time across ...

helpdesk case management tools Delivering against our Service Level Agreements and Key Performance Indicators Supporting technologies like Office 365 and Active Directory Working to ITIL best practices Contribute to our thinking and be challenging on how Salford can transform the way it addresses equity disparities,?embraces diversity and becomes more ...

Minimum grade C in Maths and English (or equivalent) Prior experience in an IT or security-related role Experience following change management and similar ITIL best practice Strong knowledge of security technologies (NGFW, WAF, EDR, SIEM etc.) Security certification, e.g. CompTIA Security+, GIAC GISF/GSEC Progression: Professional qualification financial ...

requirements into commercial solutions A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme ...

experience in building and developing high performing teams Has or is willing to work towards:APMQ/PRINCE2/AgilePM or similar and ITIL v4 foundation. Additional Information Working hours, office attendance and travel requirements Full time roles consist of 37 hours per week. Whilst we welcome applications from those ...

certification at the Professional level;Palo Alto Networks Certified Network Security Engineer or equivalent Next-Generation Firewall vendor certification (Desirable) Working knowledge of the ITIL Framework. Extensive experience with multi-vendor products is essential. Juniper, Cisco, and Palo Alto Networks experience is desirable. Proven experience in planning and implementing networking ...

Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Reasonable Adjustments: Respect ...

including AlwaysOn availability groups and clustered instances ETL tools and techniques Performance tuning SQL Queries and Stored Procedures Monitoring and alerting Basic understanding of ITIL principles and how they benefit the smooth running of IT operations Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment ...

resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Ensure changes are fully tested, documented, and include rollback plans Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure … Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject ...

Agentic AI, Agile at Scale, DevSecOps delivery, journey‐to‐cloud, edge computing, low code/no‐code solution development, etc. Preferred but optional: ITIL foundations or higher Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications Key Accountabilities Cryptographic Hardware Management - including on site local configuration … management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery … Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level ...

with a focus on delivering exceptional service. Desirable Skills & Experience Experience working in a manufacturing environment or hybrid project/BAU settings. Knowledge of ITIL principles or relevant certifications (e.g., ITIL, PMI, Prince2). Prior experience shaping or improving a service desk function. Robert Walters Operations Limited is an employment ...

ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time. Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management … investigation of major incidents working closely with the business to analyse issues and validate proposed solutions. While not essential, having or working towards an ITIL v4 Foundation certification would be beneficial and support will be provided to achieve this within the role. Please note: This role includes participation ...