1 to 25 of 44 Remote ITIL Jobs in the North West

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone manner and customer-facing demeanour. More ❯

SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software development teams, supporting best practice to maintain system performance and availability What you get More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

engineering and resilience testing • Familiarity with service mesh technologies (Istio, Linkerd, cilium) Really Nice to Have: • PCI-DSS compliance experience • Experience in financial services or regulated industries • Knowledge of ITIL or similar service management frameworks • Experience with automated testing frameworks and test automation • Understanding of site reliability engineering (SRE) principles Our benefits if you decide to join us: 25 days More ❯

and engaging staff in effective delivery of services as well as experience of directly managing staff including performance management and appraisals; Skills Essential Demonstrated knowledge and experience of using ITIL framework and standards to the delivery of IT infrastructure services Skills Essential Demonstrated knowledge of supporting an Office 365, WAN connectivity and cloud platforms (AWS, Azure); Disclosure and Barring Service More ❯

SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits * Hybrid working (3 days in the Crewe office, 2 from home) * Opportunities for professional More ❯

consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end to end Service Integration and Management (SIAM) solutions. A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus. Ability to translate business needs into scalable, user centric Enterprise Service More ❯

or similar role . Strong understanding of change management processes and Software Testing & QA methodologies . Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity to join a growing and More ❯

focus on client satisfaction and cost efficiency. A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams. A good understanding of ITIL (V3/V4) processes and service management best practices. Awareness of cloud and end-user services, and how they contribute to operational success. A proactive, solutions-oriented approach to managing More ❯

ability to manage multiple configuration changes simultaneously. Desirable Experience working within a regulated or financial services environment. Knowledge of version control systems and CI/CD concepts. Familiarity with ITIL or structured change management processes. Understanding of automation, workflow design, and data configuration principles. The Application Timeline A first stage video call with the internal talent acquisition team (15 minutes More ❯

communicator, able to translate technical issues into business language. Desirable : Exposure to industrial, engineering, or construction environments – strong project base. Experience supporting technology change through business growth or acquisitions. ITIL, PRINCE2/Agile, and relevant Microsoft/Security certifications. Working Pattern : Hybrid: We offer flexibility in remote working; however, regular on-site presence at Bury is essential to succeed in More ❯

and Reporting. Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Desirable: Experience of cloud adoption projects. Experience of ITIL Principles & processes. Housing sector industry experience. Qualifications Essential: Professional qualification in Project Management PRINCE2, APM or similar. Educated to degree level or equivalent professional experience. If you’re interested in More ❯

identify opportunities for improvement using out-of-the-box ServiceNow capabilities. . Excellent stakeholder engagement skills with the ability to translate technical concepts into business language. . Knowledge of ITIL processes and best practice in service management. . Strong analytical and organisational skills, with the ability to manage multiple priorities in a complex environment. . Experience supporting or collaborating with More ❯

advantage but not a pre-requisite Line Management experience. Experience working within a Change and Release framework Major Incident Management Knowledge of a database language, SQL, MySQL, MongoDb etc. ITIL Certified or a technical IT certification would be desirable but not essential Project delivery experience About us: AJ Bell is one of the fastest-growing investment platform businesses in the More ❯

work effectively in cross-functional teams, particularly alongside software development and DevOps functions • Awareness of IT Security fundamentals and best practices • Familiarity with Service Management disciplines, ideally using the ITIL framework • Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return: • £50,000–£60,000 per annum + bonus + benefits More ❯

work effectively in cross-functional teams, particularly alongside software development and DevOps functions * Awareness of IT Security fundamentals and best practices * Familiarity with Service Management disciplines, ideally using the ITIL framework * Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return: * £50,000-£60,000 per annum + bonus + benefits More ❯

Bash Familiarity with Linux and database technologies (Ubuntu, Apache, PHP, MySQL, PostgreSQL, Nginx) Experience with Git/Mercurial and system integrations/migrations Understanding of IT security fundamentals and ITIL service management A collaborative mindset and enthusiasm for continuous learning Please be aware that if your application is successful, you will be required to undergo a Non-Police Personnel Vetting More ❯

AWS platforms. Strong expertise in automation and IaC using tools like Terraform and Ansible. Familiarity with CI/CD pipelines , Kubernetes, GitHub, and cloud-native architectures. An understanding of ITIL frameworks and end-to-end delivery lifecycle. Background in infrastructure and networking is a plus. Experience working in Agile and cross-functional teams. Ready to Architect the Future? If you More ❯

Skills: Cisco Call Manager, Contact Centre & Unity expertise Endpoint device management (desk phones, Jabber, Webex) Experience with VMware, Putty, and monitoring tools Strong communication and stakeholder engagement Familiarity with ITIL processes and service management tools (e.g., Freshservice) Desirable: M365 (Teams/Teams Phone), AD/Azure AD, SCCM Experience with BTS (e.g.Atereo) platform If you are an experienced Telephony Engineer More ❯

and SREs Any of the following would also be useful: Microsoft AZ-104 (Administrator) AZ-400 (DevOps Engineer Expert), AZ-305 (Solutions Architect), CKA/CKAD, HashiCorp Terraform Associate ITIL 4 Foundation or SRE Foundation Please send CV for full job description. Excellent package including strong annual bonus, flexible working and competitive pension. More ❯

and SREs Any of the following would also be useful: Microsoft AZ-104 (Administrator) AZ-400 (DevOps Engineer Expert), AZ-305 (Solutions Architect), CKA/CKAD, HashiCorp Terraform Associate ITIL 4 Foundation or SRE Foundation Please send CV for full job description. Excellent package including strong annual bonus, flexible working and competitive pension. More ❯