1 to 25 of 68 Remote/Hybrid ITIL Jobs in the North West

service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance, analysing trends, producing management information, and identifying opportunities to improve service quality and customer experience. Strong analytical, organisational, and problem ...

audiencesExcellent analytical, organisational, problem-solving, and communication skillsExperience producing change metrics, compliance reporting, and management information to support service governance and decision-makingKnowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficialWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident ...

across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports, dashboards, SLAs, KPIs, and management information for operational and business stakeholders.Strong analytical skills with the ability ...

presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience working with suppliers to improve performance and capacity outcomes.We are a Disability Confident EmployerCapgemini ...

multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency. Strong analytical, organisational ...

change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such ...

follow Ability and desire to learn about the systems we support Ability to prioritise your own workload and manage expectations Qualifications/Certifications (Preferred) ITIL Foundation AZ-104 — Microsoft Azure Administrator SC-300 — Microsoft Identity and Access Administrator Other relevant Microsoft or specialist certifications (e.g. AZ-500, MS-102) Technologies ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service performance metrics, and operational data to identify risks, improve service stability, and drive continual service improvement initiatives.Excellent ...

technical teams, customers, and senior stakeholders. Your Skills and Experience Proven experience within Problem Management, Service Management, or Service Integration environments. Strong understanding of ITIL and IT Service Management principles. Experience conducting and facilitating Root Cause Analysis investigations. Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

coaching and stakeholder management skills Ability to drive service improvements and embed best practice processes Experience creating documentation, knowledge articles and user guidance Desirable ITIL knowledge or certification Experience with ServiceNow administration or enhancement activities Experience driving automation, self-service or digital adoption initiatives Knowledge of change management and continuous ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply. ...

Privilege Management.Experience with Tier 0 administration and privileged access models.Familiarity with CrowdStrike, Zscaler, and security platform integrations.Experience supporting highly regulated or secure environments.Knowledge of ITIL-based operational support models.Experience supporting large-scale enterprise identity programmes.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...

similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft security certifications What's On Offer? £45k-£50k salary Hybrid working 12 Month FTC with potential to become permanent Training and career ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

platforms. Microsoft Intune, MECM/SCCM, or similar endpoint management technologies. PowerShell scripting and automation. Experience supporting large-scale enterprise endpoint estates. Knowledge of ITIL‐based service environments. Experience working within secure or restricted‐access environments. What's on Offer? Work within a highly secure, enterprise-scale environment. Exposure ...

platforms. Microsoft Intune, MECM/SCCM, or similar endpoint management technologies. PowerShell scripting and automation. Experience supporting large-scale enterprise endpoint estates. Knowledge of ITIL-based service environments. Experience working within secure or restricted-access environments. What's on Offer? Work within a highly secure, enterprise-scale environment. Exposure ...

platforms.Knowledge of Microsoft Intune, MECM/SCCM, or equivalent endpoint management platforms.PowerShell scripting and automation experience.Experience supporting large-scale enterprise endpoint environments.Familiarity with ITIL-based operational environments.Experience working within secure facilities or restricted-access environments.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...

Microsoft Intune/Endpoint Manager. Endpoint management and device compliance solutions. PowerShell scripting and automation. Windows upgrade, application rationalisation, or software lifecycle management programmes. ITIL-based service management environments. Experience working within large-scale enterprise transformation programmes. Experience using Jira for project tracking and workflow management. What We're Looking ...

solutions. Strong expertise in: Discovery Service Mapping CMDB Event Management Cloud Discovery Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms. Strong understanding of ITIL and enterprise service management principles. Experience designing secure, scalable, and enterprise-grade ServiceNow solutions. Excellent stakeholder management and communication skills. Experience working within complex enterprise ...

Discovery Experience with Operational Intelligence would be desirable. Strong experience integrating ServiceNow with enterprise monitoring, infrastructure, and third-party tooling . Strong understanding of ITIL and enterprise service management practices . Proven ability to design secure, scalable, and maintainable ServiceNow solutions . Excellent stakeholder management, communication, and technical leadership skills. ...

user security systems Basic Service Desk procedures, such as New Starter Processes It would be even better if you had experience working with the ITIL framework or knowledge of its principles. About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that ...