1 of 1 ITSM Analyst Jobs in the North West

supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.Working closely with process … experience, characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate.Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches.Facilitate open communication and discussion between stakeholders, defining the right approach ...