3 of 3 Remedy ITSM Jobs in the North West

ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the More ❯

required. Troubleshoot Windows OS, hardware, and enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Install pre-packaged software manually via USB key when needed. Support migration efforts, including Windows More ❯

Microsoft, VMware). Transferable Skills/Experience Proven experience designing and deploying virtualised datacentres from assured baseline solutions with supporting documentation. Experience in Service and Incident Management (BMC Remedy). Network background (Switches, Routers, Firewalls) is highly desired. Windows Server & Administration Tools (Active Directory, Group Policy, DNS, Certs, PKI), Windows 10 Experience in Microsoft technologies: SQL, Exchange, Skype More ❯