1 to 25 of 31 Remote/Hybrid Root Cause Analysis Jobs in the North West

technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong … telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through ...

hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management … manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement. ...

maintain Data Governance and Data Quality maturity assessments, KPIs, thresholds and SLAs. Oversee Data Quality management, including the recording of data quality incidents, root‐cause analysis, business impact assessment, communication, remediation planning and resolution in conjunction with Data Owners and other stakeholders. Escalate significant or overdue risks … setting, performance and capacity management, coaching, career development and succession planning. Experience of establishing data quality controls, dimensions, thresholds, and SLAs, as well as root‐cause analysis and remediation processes. Experience of embedding data ownership and stewardship models, including domains, role accountabilities, governance ceremonies, training and engagement. ...

scalable tools that streamline internal operations and support high-volume global technology operations. This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion … cross-functional technical and business stakeholders Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack Partner with external software vendors and internal engineering teams ...

scalable tools that streamline internal operations and support high-volume global technology operations. This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion … stakeholders What you will be doing Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack Partner with external software vendors and internal engineering teams ...

/7 enterprise where uptime, performance and stability are critical. Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root-cause analysis. Additional Information Develop and maintain resilient tools, operational APIs and automation for effective system management. Use orchestration and scripting to remove … trace issues from the edge through to origin systems and coordinate effective remediation. Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence. Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows. Drive initiatives that improve reliability, observability, performance ...

SIEM Platforms MDM/UEM Platforms Cisco Duo Experience supporting both BAU operations and project-based delivery within complex enterprise environments. Strong troubleshooting and root-cause analysis skills across authentication, network connectivity and endpoint access issues. Experience working within Agile product teams and contributing to sprint-based ...

/CD pipelines using Jenkins, Azure DevOps, GitHub Actions or equivalent tooling, with automated quality and deployment controls. Lead incident response, complex troubleshooting, root-cause analysis and post-incident reviews; ensure corrective actions are tracked to completion. Embed security, resilience, monitoring and supportability into platform and application ...

team members with issues requiring deeper product or technical knowledge* Close working with Product and Development teams to feed back on issues, assist with root-cause analysis and inform future product releases and roadmap updates* Hybrid working pattern: primarily remote with regular on-site attendance ...

effective operation of information security controls, services, and processes across the organisation. Reporting to the Information Security Manager, the role provides hands‐on security analysis, monitoring, assurance, and risk support across on‐premise and cloud environments. The role works closely with Technology teams, third‐party providers, and business stakeholders … risks to the Information Security Manager as appropriate. Security Assurance & Risk Support Perform assurance activities to assess the effectiveness of security controls. Support gap analysis, compliance readiness, and ongoing compliance monitoring. Assist with the identification, assessment, and documentation of security risks. Track remediation actions and follow up with control ...

resolve platform related issues independently and efficiently. Proactively monitor platform health and identify opportunities to prevent customer impacting issues. Reproduce reported issues, perform root cause analysis, and implement effective solutions. Document troubleshooting steps, findings, resolutions, and customer communications within the ticketing system. Take ownership of escalated issues ...

closely with Data Engineering teams to embed quality throughout the development lifecycle. Performing data validation, reconciliation, and quality assurance activities across large datasets. Leading root-cause analysis and helping teams identify and resolve data quality issues. Mentoring and coaching QA Engineers, supporting their technical and professional development. ...

Leadership: Lead medium-to-large engineering initiatives, participate in design reviews, and establish engineering best practices. System Operations & Reliability: Troubleshoot complex production issues, conduct root-cause analysis, and enhance observability, logging, and performance. Delivery & Quality: Write clean, testable Java code, conduct constructive code reviews, and drive automated ...

Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents. Interacting with end users, business stakeholders, vendors, and technical teams involved … Access services. Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement ...

technical direction Design and deliver integrated solutions across a diverse technology landscape, aligned with security, operational and business requirements Own complex technical challenges, leading root cause analysis and improving the resilience, scalability and stability of business-critical platforms Drive continuous improvement through code reviews, technical governance, engineering ...

party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic ...

stacks) and rendering pipelines. Proficiency in Python for tooling and automation, with a working knowledge of BrightScript or JavaScript being a significant plus. Strong root cause analysis skills, specifically using tools like GDB, Valgrind, or platform-specific profilers. Knowledge of AI applications and hands-on experience using ...

practice. Key Responsibilities Define and manage service-level indicators and objectives (SLIs/SLOs), with meaningful alerts and dashboards Participate in incident response and root-cause analysis, delivering permanent corrective actions Build automation to reduce manual operational effort, including operational runbooks, recovery procedures, and routine support activities ...

incidents Key Responsibilities Provide BAU support, maintenance and proactive monitoring across the network infrastructure Troubleshoot and resolve network incidents, service degradations and outages Perform root cause analysis and implement permanent fixes Administer and support FortiGate firewall environments Implement approved network changes, upgrades and security improvements Work closely ...

Essentials+, and GDPR, and support internal and external audits and compliance activities. Investigate and respond to security events and incidents, supporting containment, eradication, recovery, root-cause analysis, and the implementation of technical controls that reduce the likelihood or impact of recurrence in collaborate with internal teams . ...

audits. Lead the management of non-conformance resolution and corrective actions with key stakeholders and process owners. Lead/support Quality investigations. Lead effective analysis of data with resulting themes and corrective actions resulting in cross-functional continuous improvements. Lead/support the facilitation of working groups, ensuring deliverables … Traffic in Arms Regulations (ITAR)) (where applicable) Skills The ability to interpret specifications, procedures and contract requirements and cascade to others Lead facilitator of Root Cause Analysis (RCA) methodologies; Fishbone, 5 Why, relationship diagrams, six sigma etc. gathering and analysing evidence Effective action management and verification Effective ...

will support a diverse portfolio of applications and guide users through critical technical challenges. Working across hybrid environments, you will perform in-depth root cause analysis, troubleshoot complexissuesand collaborate directly with internal teams and external vendors to deliver seamless platform performance. In this role, you will provide ...

will support a diverse portfolio of applications and guide users through critical technical challenges. Working across hybrid environments, you will perform in-depth root cause analysis, troubleshoot complexissuesand collaborate directly with internal teams and external vendors to deliver seamless platform performance. In this role, you will provide ...

building innovative solutions that make a tangible impact. Working in an AI-first environment provides hands-on exposure to next-generation tools and image analysis, accelerating software delivery and elevating code quality. This role is eligible for inclusion in the companys hybrid work from home policy. Qualifications Solid understanding … highly available systems, including considerations of consistency, reliability, and performance, Comfortable participating in on-call rotations and responding to production issues, including contributing to root cause analysis and postmortems. Additional Information Developing highly efficient, robust quality code for scalable enterprise level solutions. Supporting and enhancing the existing ...

hybrid work-from-home policy and a closing date of 28/10/2026. You will lead technical application support, system implementations and root-cause analysis while partnering with internal stakeholders and external software vendors to optimise architecture #J-18808-Ljbffr ...