12 of 12 Remote/Hybrid SLA Jobs in the North West

Digital Workplace Service overall, ensuring a successful and high-quality service provision. Manage escalations, issues, roadblocks and strategy for the technology. Ensure that SLA targets are met in technology discipline. Provide the technical lead role and assist the teams during investigations into incidents, problems, changes or any other issues with ...

incident bridge calls, investigations, and recovery activities Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution Take overall accountability for restoring service ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support M365 and MDM team members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post-incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post-incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...

ngAct as the first point of contact for technical incidents and service request s.Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are me t.Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Suppor t.Monitor customer environments using network monitoring … Support ro le.Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooti ng.Experience using ITSM/ticketing systems in an SLA-driven environme nt.Strong customer service and communication skil ls.A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards ...

related issues over the phone, via the IT hub system and during face-to-face bookings Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning … communication Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management Desirable skills: Excellent interpersonal and communication skills both written and verbal ...