6 of 6 Remote/Hybrid SLA Jobs in the North West

team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA’s. Analytical and detail conscious. Qualified to: IT degree level or similar IT qualification is essential. Cisco CCNA certification (essential) Cisco CCNP certification (desirable) Benefits ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score), Ticket Turnaround and Backlog Management · Manage SLA Performance (Incident Management) · Identify improvement areas and then create/review/update operational processes · Working with 3rd Party Suppliers in the delivery of Solutions ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

Level 2 Network Support Engineer | Manchester | Hybrid | £35K A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you ...