3 of 3 Remote Service Catalogue Jobs in the North West

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities Proficient More ❯