14 of 14 Remote Service Management Jobs in the North West

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … one. We have three positions available. One of the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

Job summary How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations. We are looking for a well organised and enthusiastic individual, who is a strong … in the integration of clinical systems. Integration of Systems (HL7, XML, JSON, Javascript, REST, Rhapsody). This role will be specifically to support the integration team within the development service, Previous integration experience will be essential, and experience of SQL database management. For more information about this Lead Developer role, and about Informatics Merseyside, we will be hosting a … brief and informal virtual session on Microsoft Teams, that you are invited to join.Please email Michael Bland, Head of Development Service (Michael.Bland@imerseyside.nhs.uk)if you would like to be invited to join this session. What we can offer: Hybrid Working Role basedtraining. Continued personal and professional development. A friendly and supportive environment Consideration of requests for Flexible working arrangements More ❯

Job summary To deliver a professional and expert MaPS systems and support service to optimise decision making and financial management across the agency. The MaPS (Money and People Systems) is underpinned by Oracle Cloud Infrastructure and Fusion applications. Systems: Manage the MaPS Supply Chain Management (SCM) controls and user support processes. Become an expert in SCM E2E … that the MaPS SCM systems procedures and processes are fully documented. Support the development of the MaPS SCM systems including identifying requirements for external suppliers. Regular patch testing Data Management: Review system for data specific non-compliance and monitor data quality. Intelligent Customer Function: Engage with stakeholders to identify opportunities for improvement. Main duties of the job To provide … all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities Essential criteria: Experience in managing a Supply Chain Management systems Experience of delivering systems support within an ITIL aligned organisation Experience in managing inventory, cost management and accounts payable within an ERP system Demonstrable knowledge of managing More ❯

for managing and remediating security incidents, tuning SIEM alerts, supporting endpoint detection and response tooling, and contributing to post-incident investigations.You'll also play a key role in vulnerability management, security reporting, and supporting the deployment and maintenance of security tooling across the estate. Working closely with the IT Security & Compliance Manager, you'll help shape the business's … Infrastructure support or working within a SOC/Security team Strong understanding of Microsoft O365/Azure Security, endpoint and email security tooling Familiarity with SIEM tools and IT Service Management platforms Knowledge of current and emerging cyber threats and security technologies Experience with vulnerability identification and remediation The Benefits: Salary up to £50,000 + bonus Hybrid More ❯

Manager, Contact Centre solutions, and IPT systems within an enterprise environment. Key Responsibilities: Support and manage Cisco telephony and contact centre platforms. Act as technical lead on projects and service improvements. Collaborate with internal teams and external partners. Deliver clear communication to stakeholders during changes or go-lives. Essential Skills: Cisco Call Manager, Contact Centre and Unity expertise Endpoint … device management (desk phones, Jabber, Webex) Experience with VMware, Putty, and monitoring tools Strong communication and stakeholder engagement Familiarity with ITIL processes and service management tools (e.g., Freshservice) Desirable: M365 (Teams/Teams Phone), AD/Azure AD, SCCM Experience with BTS (e.g.Atereo) platform If you are an experienced Telephony Engineer, then hit apply! £ 40000/year More ❯

culture of accountability, excellence, and customer focus. Oversee system architecture and platform operations, ensuring scalability, security, and performance. Act as a trusted technical point of contact for sales, account management, and customer escalations. Drive process improvement across engineering, with strong focus on documentation, metrics, and continuous improvement. Collaborate with Information Security and Infrastructure leaders to ensure cohesive and secure … growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯

that integrate Active Directory and guest access solutions. Experienced in creating both high-level and low-level design documentation, with proficiency in Visio and Ekahau Pro. Familiar with IT service management and collaboration tools such as ServiceNow, Remedy and SharePoint. Highly organised, detail-oriented and focused on delivering a seamless end-user experience. All candidates will need to More ❯