18 of 18 Remote/Hybrid Service Management Jobs in the North West

memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows … solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved operational ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

Cloud configuration, administration and ongoing maintenance. Manage user accounts, permissions and security within IFS. Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions. Analyse system issues and identify root causes. Work closely with development teams on bug fixes and enhancements. Assist with upgrades, patches … Cloud releases. Support integrations between IFS and third-party applications. Produce and maintain technical documentation and knowledge articles. Participate in testing, change management and deployment activities. Provide guidance and training to end users where required. Essential Skills & Experience Strong commercial experience supporting IFS ERP . Experience supporting IFS Cloud ...

Title: Service Desk Analyst (Contract) Job Description This contract Service Desk Analyst position offers an excellent opportunity for a junior IT professional or early-career Service Desk Analyst to gain valuable experience within a large enterprise technology environment. Based in Edinburgh with approximately 50% office attendance … will provide first-line IT support to colleagues across the business, resolving technical issues and service requests while delivering a consistently high level of customer service. The role runs initially until December 2026, with potential for extension, and is well suited to individuals with around 13 years ...

comply with security policies, risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. … Maintain accurate operational, security, and audit documentation. Collaborate with Network, Security, Infrastructure, Application, Compliance, and Service Management teams. Essential Skills & Experience Strong experience in enterprise network security operations and firewall management . Experience with firewall requests, policy administration, exceptions, and compliance. Strong understanding of ITIL Incident, Problem ...

improvement for live Workday environments. This is an office-based role in Manchester for someone who combines Workday functional knowledge, hands-on configuration experience, service delivery discipline and strong consulting skills. You will collaborate with client stakeholders, service teams, functional specialists, technical colleagues, integration teams and delivery leads … high-quality Workday managed services, enhancements and optimisation initiatives. You will analyse client requirements, configure and test Workday changes, resolve functional issues, support service requests and contribute to continuous improvement activity across live Workday environments. You will be expected to bring a modern consulting mindset: practical, service-focused ...

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills. You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable … continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience. Your Role As a Workday Technical Consultant focused on Workday Integrations ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Technical point of contact for complex applications, interfacing to both Client and customer stakeholders. Gain an understanding of the complete architecture … storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

Awareness of infrastructure technologies including cloud, networking, cyber security, end-user computing, data centres and Microsoft 365. Knowledge, skills and experience required. Essential Project Management qualification, such as PRINCE2 Practitioner, PMP or equivalent. Experience delivering business change and technology infrastructure projects. Good understanding of project management methodologies … lifecycle management. Experience managing cross-functional teams, stakeholders, suppliers and service providers. Experience delivering projects involving business process change, organisational change, infrastructure refreshes, cloud, network, security or end-user technology deployments. Experience of project governance, risk management and financial management. Desirable Experience in complex enterprise or regulated environments. ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

implementing ServiceNow solutions across multiple data centres and public cloud platforms. SME in multiple areas of the ServiceNow core platform modules or the IT Service Management modules Functional experience in ServiceNow platform security, Integration frameworks, technologies and best practice. Strong influencing and communication skills when presenting to technical ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...