1 to 25 of 49 Remote/Hybrid Service Management Jobs in the North West

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. … role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives ...

Senior Service Manager - Home Office Cyber Security Operations Centre £49,850 (National roles) + potential Retention Allowance (RRA), pending a Capability and Skills Assessment, with a value of up to £8,300 Salford Published on Full-time (Permanent) £49,850 (National roles) + potential Retention Allowance (RRA), pending … team that ensures all this is done safely and securely, by mitigating and minimising disruption due to cyber incidents. As a Senior Service Manager within the Cyber Security Operations Centre (CSOC), you will liaise with internal and external, senior and 3rd party stakeholders who are involved in some ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity … looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some ...

Lead Service Analyst – Life Services, Contact and Digital Workplace Up to £48,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office as required for workshops, team meetings and events. Depending … working so we can deliver even better services for our Co‐op, our colleagues, members and customers. We're looking for a Lead Service Analyst to join our Technology team and help us deliver reliable, high‐performing services that support colleagues, customers and members across Co‐op Life Services. ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud ...

than reporting on them. So, what will your day-to-day look like? Leadership and team Lead, develop and motivate the IT team across service desk, infrastructure and service management. Review the structure and ways of working and make changes where required. Build clear ownership, accountability and calm … effective incident leadership. Service management and service desk Own the service desk and embed proportionate ITIL practices covering incident, problem, change, request and knowledge management. Analyse demand and address recurring causes of tickets. Ensure effective use of Jira Service Management and the wider Atlassian ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Service Manager – Food Online & Membership Platforms £50,000 - £60,000 plus private healthcare, pension with up to 10% employer contributions and many more great benefits (Work Level 5) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office … working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a 3 Service Managers to join our Technology team and help us deliver reliable, high-performing platform services that support colleagues, customers and members across our Co-op. ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported … required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour ...

Positive Solutions Limited is seeking a Service Desk Analyst to join their growing team. As a Service Desk Analyst, you will be responsible for providing first-line IT support and excellent customer service to users across the organisation. This includes resolving incidents, fulfilling requests, and escalating issues … necessary. The role contributes to maintaining a high standard of service delivery and supports compliance with organisational policies, including ISO 27001 and ISO 9001 standards. ABOUT POSITIVE SOLUTIONS LIMITED: Positive Solutions has been delivering healthcare technology to pharmacies across the UK since 1993 and has more recently expanded into ...

Rate Contract (preferred) or Fixed-Term Employment Contract (FTC) Remuneration : Competitive, dependent on experience and engagement type Team : Platform Reports to : Head of Platform & Service Delivery Security Clearance Requirements Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required. … best work? We're looking for a Platform & Infrastructure Engineering Manager to join our Platform team on an initial six-month contract, supporting the management and delivery of our core technology platform across three key areas: Wintel, Networks and Infrastructure. This is an experienced engineering management role that ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About The Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...

title: Service Transition Lead Contract type: Fixed Term (24 Months) Location: Manchester Salary: Manchester £55,000 - £60,000 Working arrangements: Hybrid, with a minimum of 2 days per week in the office Support the successful transition of critical technology services that support millions of learners across the UK. This … stakeholders to influence how services are introduced, ensuring change is delivered successfully and sustainably across a complex technology landscape. If you're an experienced service transition professional looking to operate at a strategic level and shape best practice, this role offers both challenge and impact. You'll support ...

investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation. This … excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments. What you'll be doing Leading service assurance activities across technology projects and operational changes. Ensuring new and changed services meet operational acceptance criteria and agreed service ...

organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment. This is a fantastic opportunity to work … heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable. What you'll be doing: Coordinating network service requests, incidents and changes across multiple stakeholders Monitoring service performance and driving continuous ...

current operational landscape and identify opportunities to improve how services are delivered at scale. This includes driving significant operational transformation, shaping future approaches to service management and platforms, and influencing decisions across complex organisations where you won't always have direct control over the people and resources involved. … leading IT Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrellainside IR35 Clearance required: ActiveMOD SC Clearance and Sole UK Nationality Role purpose …/summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

About the Team: The Head of Network systems and automation role sits in the Delivery function, which acts as the accountable service integrator for the customer, retaining ownership of customer outcomes, supplier coordination, service performance, communications, and escalations throughout the service lifecycle. The team will consist … within the first two months of joining. You will join the Delivery and Operations function, which is responsible for the end-to-end lifecycle management of Jisc's products and services. This role is specifically focused on developing, maintaining, and enhancing the systems and automation capabilities that underpin ...

production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities · Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems · Investigate root causes of system, integration, data, and user issues · Coordinate resolution activities with internal … technical teams, vendors and business stakeholders · Prioritise incidents based on business impact and agreed service levels · Monitor incident queues and ensure timely updates and resolution progress · Support problem management activities and contribute to preventative improvements · Analyse recurring issues and recommend corrective actions or process improvements · Document investigations, fixes ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

have specific experience of managing the operation and improvement of business applications? Do you have further experience of data governance and management, including exposure to data and document management systems? If so then let Informed Recruitment help you to achieve your potential with an exciting opportunity … Data and Systems Manager to support the operational management and ongoing improvement of business systems for an award-winning regeneration and property development organisation, a respected & established social enterprise in the midst of a digital transformation programme. The main purpose of the role will be to take responsibility ...