25 of 25 Remote/Hybrid Service Management Jobs in the North West

LGBTQ+ business community. Please do not contact the recruiter directly. About the job you're considering We are seeking a client-facing ESM(Enterprise Service Management)/SIAM (Service integration and Management) Consultant to support service management transformation programmes. The role combines analysis, operating … model design, service integration planning and delivery, working independently or as part of a wider team. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder communications and ensure actions are tracked through to resolution. Collaborating with technical and service teams, you'll identify recurring issues, contribute to root cause analysis, support Change Advisory Board (CAB) activities and help drive ...

seeking an experienced Service Delivery Manager to join our growing team and take ownership of service delivery operations across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement, and ensuring exceptional … support to a team located in Warrington, requiring occasional travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer focus, excellent stakeholder management skills, and a proven track record of delivering high-quality IT services within ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c... WKCL1_UKTJ ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c click apply for full job details ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. ...

community. Please do not contact the recruiter directly. About the job you're considering You will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that … unable to work at home 100% of the time. Your role Core involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and Industry standards. Co-design new ServiceNow processes, requirements and user stories with business stakeholders and delivery teams ...

architect scalable, secure, and resilient solutions using industry-leading platforms such as Ansible, Splunk, and ServiceNow, ensuring strong integration across monitoring, automation, and IT Service Management (ITSM). This role is architecture-led, focused on solution design, standards, patterns, and client outcomes, rather than day‐to‐day platform … includes the following responsibilities: Design end‐to‐end observability architectures (metrics, logs, traces, alerting, dashboards) using platforms like Splunk Architect infrastructure automation and configuration management solutions aligned to IaC and DevOps (e.g. Ansible) Define and promote reference architectures, standards, reusable patterns, and best practices Design integrations between observability, automation ...

directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions … serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy ...

Your new company A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement. Your new role … Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships. What ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: IT Service Change Analyst Job Location: Preston – Hybrid-Once per week on site. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter … defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us. Role Description: We are seeking a proactive and organised Service Change Analyst to support the successful delivery of IT changes using Agile ways of working. This role involves working closely with cross-functional teams ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security). ITIL certification (or similar) desirable, with strong understanding of change management processes. Confident decision maker with the ability to challenge changes when needed. Strong communication and stakeholder management skills. Experience working in fast-paced ...

fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation … doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value. … will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

signed off, youll move to a more flexible working pattern and benefit from a salary uplift to £28,374.97. About the Role As a Service Desk Analyst, youll be the first point of contact for colleagues across the business, supporting IT queries via phone, email and self-service. With … relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service. Our Service Desk supports over 450 Pet Care Centres and Vet Practices, along with our Support Offices and Distribution Centre, so youll be comfortable managing a high ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

Sales, Commercial, Network and Technology functions to be the design authority on complex network solutions, building technical relationships with customers and working with service management to ensure the right solutions are proposed. BAU activity for the role includes being the trusted advisor to the customer by acting … telecommunications technologies i.e. optical, MPLS networks, access products, voice services and cloud technologies, with demonstrable demonstrating depth in at least one discipline. Great stakeholder management managing internal and external customers with multiple opinions/requirements. Strong interpersonal, communication, collaboration, influencing and negotiation skills. The ability to prioritise/manage ...

compliance standards across the business Supporting ISO 14001 and ISO 20000-1 standards where relevant to ESG, supply chain and IT service management activity Managing security clearance processes (e.g. BPSS, MPPV3) for staff working on sensitive, high-profile client contracts Proactively engaging with internal teams to identify compliance ...