1 to 25 of 35 Service Management Jobs in the North West

Location: Salford (4 days a week in the office and 1 day working from home) Salary: 40k Your Day-To-Day Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and … changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity. What You’ll Need Essential experience Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring Experience of managing … and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell) Diverse software & hardware troubleshooting skills Strong time-management and documentation skills Desired experience MCSA certification NGFW administration more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success? If so, our client wants you to join their … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team … of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. In this IT Service Manager job: You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and … or service. You will implement necessary activities and interventions tailored to the product or service. You will keep your knowledge of your product/service up to date to stay ahead of changes. You'll contribute to pre and post release activities to ensure seamless support for new and more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments and possess a knack … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

The ideal candidate should possess a minimum of 3 years experience in this field with strong technical background expertise. A comprehensive understanding of IT service management, cloud computing and Azur, and lead by way of technical ability, complimented byastute Service Deliveryand organised management. providing technical support to … the seamless delivery of IT services, contributing to the overall success and efficiency of the business operations.You will have two years minimum of line management experience in leading a team with preferably NHS backgroundbut notessential. The permanent full-time post is based on 37.5 hours per week in accordance … to oversee the technical support and services team within our DTS team at Mastercall Healthcare. The ideal candidate should possess strong technical expertise, excellent management skills, and a proven track record in managing IT service operations. You will be responsible for ensuring the smooth operation of our IT more »

The Role: IT Service Desk Analyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of more »

ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided … to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »

transitioning their products to diversify into new sectors which is why this vacancy is so important. I need a candidate who is proficient across: Service Management Infrastructure Management (VMware, Networks) Leading teams. The role is based out of Manchester and is offering a healthy package to boot. more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

EU passport. Job Profile: S/4HANA Greenfield Implementation – current version 2020, moving to 2023. Functional Scope: Finance, Indirect Tax, Procurement (including Ariba), Sales, Service Management, Global Trade Services, Transport Management, EWM, Inventory Planning etc. SAP MDG is in scope for Supplier, Item etc. MDG Customer is more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To provide more »

an organisation in Liverpool. The role requires an experienced IT leader who can hit the ground running and pick up the day to day management of an IT team of 15. The role will see you acting as the face of IT at a senior level reporting to board … opportunity to join a well-respected institution who are investing in their IT estate. Key Responsibilities Managing the day to day IT operations, including service management. Delivering high quality, user focused IT systems and services to the organisations's user base. Managing 3rd party vendors. Representing IT in meetings … at a senior level. Required Skills/Experience Proven experience in an IT leadership role. Experience of managing day to day operations, including service management. Experience of managing IT teams of between 10 - 20 people. Experience of managing 3rd party vendors, ensuring high levels of service provision. Experience more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

To apply for this role you must follow this link:-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … . The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March 2025); developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable … ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the organisations strategic objectives. The Portfolio Manager will provide leadership and IT portfolio management expertise to effectively identify, prioritise and influence the pipeline of IT demand more »

chance to work on innovative projects and make a significant impact in a collaborative environment. Key Responsibilities: Develop Cutting-Edge Systems: Create and enhance service management administration and planner systems using Node.js, Angular, and React. Technical Design: Produce detailed technical designs that meet business requirements and adhere to … tools. API Design: Solid understanding of API design using SOAP and REST. Source Control: Proficiency with source control systems, especially GIT. Desirable Skills: Database Management: Knowledge of RDBMS, ideally Oracle and/or SQL Server. Automated Testing: Experience with automated testing tools such as Selenium or Cypress. Containerisation: Familiarity … an organisation that values innovation, quality, and teamwork. If you are ready to elevate your career, apply now and help shape the future of service management systems more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … this role. Responsibilities: The role will report to the Client Services Director who is a qualified Business Analyst with a special interest in continuous service improvement and the use of technology to support and enhance business processes . As a QA Tester/Technical Author your main duties will … in an IT environment Experience using manual and automated testing tools Excellent interpersonal and communication skills High attention to detail and accuracy Excellent time management, multi-tasking, and organisational skills Self-motivated with a commitment to professional development Able to work under pressure and adapt quickly to change A more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email, customer portals, or phone calls. This role involves taking … seeking individuals who are early in their technical careers and have a genuine passion for providing exceptional support to customers in a technical customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking calls and … handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Dealing with 3rd more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT Service Delivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic, self … motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible approach more »