26 to 45 of 45 Service Management Jobs in the North West

ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »

has the necessary qualifications, skills and experience to manage this team, and provide technical leadership, to advance the team, in providing a high-quality service to deliver the national proton data strategy. You will have the skills to effectively communicate with a broad range of stakeholders and have a … including collection, storage, processing, quality assurance, and advanced statistical analysis. This role provides the opportunity to be an integral part of the Proton Therapy Service, leading in crucial outcomes analysis to ensure the best treatments are delivered to patients and continuous developments are made to the service. The PCOU … and oversight to all stakeholders, and deputise for the PBT Clinical Director, to develop and implement the national proton data strategy. - Provide direct line management for PCOU and Registry staff, acting within the Trust's HR polices on all staffing matters. - Manage the development of the NHS Proton Registry more »

platform configuration and customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow … of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities more »

well defined, testable work items. As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided … to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required For large IT … of functional spec and process for product features. Ensure user guides are complete and up to date for product support teams. Ensuring correct configuration management is carried out and documented for product changes. Ensuring new client onboarding is successful with efficient deployment of products, integration services, and setting configuration. more »

transitioning their products to diversify into new sectors which is why this vacancy is so important. I need a candidate who is proficient across: Service Management Infrastructure Management (VMware, Networks) Leading teams. The role is based out of Manchester and is offering a healthy package to boot. more »

team also work closely with overseas teams to audit UK based subsidiaries of major global groups About the role Assisting and advising the client service management team on the formulation of audit strategy and planning. Technical expert for audit assignments, providing advice to audit team and client. Leading … audit assignments from planning through to finalisation of reports in line with agreed timescales. Controlling time spent and monitoring actual time within budget. People management – coaching, feedback, performance management, training and development, engaging high performing teams. Maintains control and stability under pressure whilst recognising the deadline or urgency. … audits managing a portfolio of clients and leading audit teams. Prior experience of working at an experienced Audit Assistant Manager or Manager. Client relationship management experience. Relevant industry and services sector audit experience. Up to date technical knowledge of UK GAAP/FRS102 and IFRS. Experience of managing, training more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

EU passport. Job Profile: S/4HANA Greenfield Implementation – current version 2020, moving to 2023. Functional Scope: Finance, Indirect Tax, Procurement (including Ariba), Sales, Service Management, Global Trade Services, Transport Management, EWM, Inventory Planning etc. SAP MDG is in scope for Supplier, Item etc. MDG Customer is more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To provide more »

an organisation in Liverpool. The role requires an experienced IT leader who can hit the ground running and pick up the day to day management of an IT team of 15. The role will see you acting as the face of IT at a senior level reporting to board … opportunity to join a well-respected institution who are investing in their IT estate. Key Responsibilities Managing the day to day IT operations, including service management. Delivering high quality, user focused IT systems and services to the organisations's user base. Managing 3rd party vendors. Representing IT in meetings … at a senior level. Required Skills/Experience Proven experience in an IT leadership role. Experience of managing day to day operations, including service management. Experience of managing IT teams of between 10 - 20 people. Experience of managing 3rd party vendors, ensuring high levels of service provision. Experience more »

The ideal candidate should possess a minimum of 3 years experience in this field with strong technical background expertise. A comprehensive understanding of IT service management, cloud computing and Azur, and lead by way of technical ability, complimented byastute Service Deliveryand organised management. providing technical support to … the seamless delivery of IT services, contributing to the overall success and efficiency of the business operations.You will have two years minimum of line management experience in leading a team with preferably NHS backgroundbut notessential. The permanent full-time post is based on 37.5 hours per week in accordance … to oversee the technical support and services team within our DTS team at Mastercall Healthcare. The ideal candidate should possess strong technical expertise, excellent management skills, and a proven track record in managing IT service operations. You will be responsible for ensuring the smooth operation of our IT more »

To apply for this role you must follow this link:-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … . The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March 2025); developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable … ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the organisations strategic objectives. The Portfolio Manager will provide leadership and IT portfolio management expertise to effectively identify, prioritise and influence the pipeline of IT demand more »

chance to work on innovative projects and make a significant impact in a collaborative environment. Key Responsibilities: Develop Cutting-Edge Systems: Create and enhance service management administration and planner systems using Node.js, Angular, and React. Technical Design: Produce detailed technical designs that meet business requirements and adhere to … tools. API Design: Solid understanding of API design using SOAP and REST. Source Control: Proficiency with source control systems, especially GIT. Desirable Skills: Database Management: Knowledge of RDBMS, ideally Oracle and/or SQL Server. Automated Testing: Experience with automated testing tools such as Selenium or Cypress. Containerisation: Familiarity … an organisation that values innovation, quality, and teamwork. If you are ready to elevate your career, apply now and help shape the future of service management systems more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

Service Manager required for a growing Air Conditioning Contractor based in the Greater Manchester region Basic to £60K + Car allowance THE ROLE *Oversee a team of 12 Engineers and a Support Desk by answering Technical queries *Complete client site visits on site, undertaking quality checks and assisting with … Estimation of Service projects as and when required *Drive forward profitability and win new business by implementing your own process *Ensure Engineers are as productive as possible and that customer satisfaction is high WHY SHOULD I APPLY? *Great opportunity to Drive forward the Service Team, allowing you great … THE PACKAGE *Basic to £60K dependent on experience *Car allowance (around £500 per month) *Travel expenses paid *Pension contribution THE PERSON *Experience in a Service Management role essential *Good knowledge of VRF(V), Split and Chillers essential *Computer literate with good knowledge of Microsoft office packages and Outlook more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops … SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and … update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for … offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »