Technical Support and Operations Engineer
Warrington, England, United Kingdom
JR United Kingdom
Technical Support and Operations Engineer | SaaS/Software Consulting A specialist construction cost engineering practice with expertise in infrastructure and SaaS solutions is looking to hire a Technical Support and Operations Engineer to join their team in Warrington, Cheshire. About the Role: As a Technical Support and Operations Engineer, you will … act as a bridge between clients and technical teams, resolving complex issues and contributing to system and process improvements. Your work will impact client satisfaction and operational efficiency. Responsibilities: Client Advocacy: Support clients and foster positive relationships. Problem Solving: Collaborate with teams to diagnose and resolve technical issues. Operational Support: Participate in service reporting, incident management, and service … improvements. Technical Troubleshooting: Use software skills to troubleshoot client-reported issues within SLAs. System Maintenance & Security: Ensure compliance, data migrations, and security. Automation & Optimization: Automate processes and improve client engagement. Incident Management: Use ticketing systems like Jira for incident tracking and resolution. Qualifications and Skills: Excellent communication skills, able to explain technical concepts clearly. Strong analytical skills for More ❯
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