2 of 2 Conflict Management Jobs in North Yorkshire

reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews … managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing the risk and impact ...

maintain a central up to date database of consultancy and customer information* Raising departmental purchase orders* Undertaking ad-hoc tasks as directed by Services Management* Proactive generation of incremental business through developing accounts* Qualifying quotes to ensure they meet the customer’s requirements and assisting with queries* Assisting … skills – in particular a professional telephone manner* Enthusiastic and flexible approach to work* Good, all-round IT knowledge* Experience of sales, forecasting and opportunity management* Strong communication skills both written and verbal* Strong team player - the role requires the jobholder to work as part of a team with colleagues ...