1 of 1 Remote/Hybrid Escalation Management Jobs in North Yorkshire

unexpected absences. Step into the Field Manager role when required, ensuring continuity of leadership, operational oversight, and alignment with business objectives Performance & Quality Management Be accountable for achieving all set KPIs and SLAs, driving performance through regular reviews and continuous improvement. Monitor and report on performance metrics, identifying trends … implementing corrective actions where necessary. Ensure consistent quality control across work completed by engineers and subcontractors, both locally and internationally. Incident & Escalation Management Respond swiftly to high-priority incidents, coordinating resources to ensure timely resolution and minimal service disruption. Act as the first point of escalation ...