3 of 3 Microsoft Office Jobs in North Yorkshire

incidents and service requests Log, categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict SLAs , ensuring … Tier 1: Experience in a 1st Line/Service Desk/Helpdesk role Strong customer service and communication skills Basic knowledge of Windows and Microsoft Office/365 Experience working with ticketing systems and SLAs For Tier 2: Proven 2nd Line/Tier 2 support experience Strong ...

skills, both written and verbal, in order to be able to liaise with internal contacts at all levels Effective use of the telephone and Microsoft Office packages - including email, word, excel, PowerPoint etc. Ability to work under pressure Good attention to detail Good sense of humour HOURS ...

prepare or review SOPs related to your area, and times when you'll dig into data, pulling together reports or simple graphs using Microsoft Office. Throughout all of this, you'll bring a cGMP mindset to your work - thinking carefully, working methodically and always keeping quality at the heart … relationships with colleagues across the site, and you'll be confident working both independently and as part of a team. Experience in an office environment will give you a great head start, and if you've worked with document systems or indexing before, that's even better. Knowledge ...