1 of 1 Skype for Business Jobs in North Yorkshire

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This … to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. Job responsibilities Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs … solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary; Provide troubleshooting and problem resolution support for all network devices; Coordinate with third-party vendors to resolve hardware and software problems, as required; Receive and resolve hardware or software related issues from Tiers 2 and More ❯