Job Description / Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. … primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead / Manager positions as needed. Engage other teams or escalate to L2 / L3 teams as necessary. Smooth takeover of work as well as well documented and smooth … the queue, work intake as well as delivery. Engage in high priority incidents (P2's) or incident calls and provide support. Engage with wider operational teams like EES / OCG and other support areas on an ongoing basis. Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as More ❯
North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
day-to-day operation of IT systems. What We're Looking For: Some experience working in an IT support or infrastructure environment Basic knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but More ❯
to the future of connectivity. What you'll do Lead, mentor, and inspire software engineering team while conducting performance reviews and identifying development opportunities Drive agile methodologies (Scrum / Kanban) and manage team workload to ensure efficient project delivery and meet deadlines Provide technical guidance and architectural oversight for telecommunications software solutions, ensuring adherence to coding standards and … into actionable development plans Oversee and manage third-party vendor providing scrum team resources, ensuring seamless integration and monitoring performance against KPIs Champion continuous integration, continuous delivery (CI / CD), and automated testing while identifying and mitigating technical risks Stay current with emerging telecommunications technologies (5G, SDN, NFV, IoT) and industry trends to inform technical strategy Foster cross … and motivate a team in an agile development environment. Great-to-haves Strong domain expertise within the telecommunications industry is highly desired, including experience with: Network protocols (e.g., TCP/IP, SIP, Diameter, SS7) Telecom BSS / OSS systems Cloud-native architectures for telecom (e.g., Kubernetes, OpenStack) Wireless or wireline technologies (e.g. More ❯
Middlesbrough, North Yorkshire, North East, United Kingdom
Nextech Group Limited
external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you More ❯
North Yorkshire, United Kingdom Hybrid / WFH Options
Reed Technology
IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent / Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the … customers of the Service Desk * Adhere to, promote, and support the company's Information Security policies. Essential: * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * Office 365 / Intune / Endpoint * Fundamental desktop and troubleshooting To apply, please send an updated More ❯
IT Service Desk Engineer Location: Fully RemoteSalary: £25-£28k – 18:00-02:00am shiftType: Permanent / Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they … customers of the Service Desk• Adhere to, promote, and support the company’s Information Security policies. Essential: • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• Office 365 / Intune / Endpoint• Fundamental desktop and troubleshooting To apply, please send an updated More ❯
network to agreed SLAs and KPIs. Changes to the UC network to meet ongoing business demands. Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN. Experience of running network security. Proven technical experience of local area networks, Internet services, telephone … services, mobile services, video conferencing, telephony and other hardware and software. Experience of working with third party providers of network services. Unified communications solution delivery and support. Delivering / supporting fixed line and NGN / VGN services. Delivering mobile technology (hardware and services). Video conferencing solution architecture and delivery. Experience of running an MDM solution. More ❯
and industry regulations. You'll analyze new feature code to identify security risks and work with engineers to mitigate them, applying modern security standards such as OWASP CI / CD, DSOMM, SAMM, and Cloud Security Posture management systems like Azure Defender and Prisma Cloud. At AXA, we work smart, empowering our people to balance their time between home … Experience in complex Salesforce environments Exposure to Cloud Native software development, including cloud infrastructure and API design (Azure preferred) Proven application of modern standards such as OWASP CI / CD, DSOMM, SAMM Strong networking protocol knowledge (TCP/IP, UDP, HTTP / 3, etc.), cloud network design More ❯