Technical Support Shift Leader
- Hiring Organisation
- Context
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
national customer base and guiding a team of skilled technical analysts. Key responsibilities: Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity. Providing calm, structured leadership during high-pressure client incidents, ensuring swift resolution and clear communication. Coaching and supporting a team … proactive mindset with the ability to prioritise, make decisions, and maintain service stability during incidents. Knowledge of networking fundamentals (TCP/IP, routing, DNS, broadband technologies) is highly beneficial. Must be eligible to work in the UK. Hybrid - 1 day per week in Harrogate Paying up to £35,000 + ...