Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
Change & Project Coordinator Gateshead - Hybrid working Up to £35,000pa depending on experience Full time permanent role My client, based in Gateshead, are seeking a proactive and detail-oriented Change & Project Coordinator to oversee the organisation's changemanagement processes. This role, situated within the Project Management Office (PMO), encompasses managing changes across software products … business processes, tools, and technologies. Key Responsibilities Comprehensive ChangeManagement Oversight Change Request Assessment Facilitate Change Approval Transition to Project Management Project Manager Workload Reporting Pipeline Project Coordination Risk Coordination and Escalation Project Manager Support Outcome Review and QA Integration Documentation and Reporting Process Improvement Skills & Experience Demonstrated experience in changemanagement within … a software delivery or IT environment. Experience coordinating projects and working within a PMO setting. Experience using Microsoft DevOps Boards is desirable. ChangeManagement Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
Junior Change Manager Gateshead - Hybrid working Up to £35,000pa depending on experience Full time permanent role My client, based in Gateshead, are seeking a proactive and detail-oriented Junior Change Manager/Coordinator to oversee the organisation's changemanagement processes. This role encompasses managing changes across software products, business processes, tools, and technologies. This … for the challenge of helping to build and mould this new function, which is expected to grow with you and offers excellent future career growth opportunities Key Responsibilities Comprehensive ChangeManagement Oversight Change Request Assessment Facilitate Change Approval Transition to Project Management Project Manager Workload Reporting Pipeline Project Coordination Risk Coordination and Escalation Project Manager … Support Outcome Review and QA Integration Documentation and Reporting Process Improvement Skills & Experience Demonstrated experience in changemanagement within a software delivery or IT environment. Experience coordinating projects and working within a PMO setting. ChangeManagement Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Job summary Are you ready to lead change and make a real impact across the NHS? Do you thrive in a fast-paced environment where collaboration, innovation and improvement are at the heart of everything you do? We're looking for an experienced and passionate Optimisation Manager to join our Workforce Services Directorate, on our Electronic Staff Record (ESR … workstream, providing strategic direction and supporting the team to deliver successful projects. You'll also be responsible for planning, reporting, and managing budgets, working closely with the Optimisation Senior Management Team. You'll use your initiative to get the best out of your team and drive continuous improvement. This position is currently hybrid working, with a main base of … Car lease scheme o Access to a wide range of benefits and high street discounts! Main duties of the job As Optimisation Manager, you'll lead the delivery of change and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients, and manage More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Job summary Do you enjoy solving problems, supporting change, and working with people to make things better?Are you looking for a role where you can grow your skills, make a difference, and be part of something meaningful?We're looking for a motivated and collaborative Optimisation Advisor to join our Workforce Services Directorate, on our Electronic Staff Record … o Career developmento Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease scheme Main duties of the job As an Optimisation Advisor, you'll support the delivery of change projects across NHS workforce services. You'll work closely with the Optimisation Lead and other stakeholders to help services transition smoothly and successfully. Your key responsibilities will include: Supporting … multiple optimisation projects and reporting progress. Building strong relationships with internal teams and external partners. Leading specific activities within change plans and identifying improvements. Managing and supporting team members. Preparing guidance documents and reports to support change. Promoting the benefits of NHSBSA systems and services. You'll also contribute to wider organisational activities and be responsible for your own More ❯
Oldham, Lancashire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
housing services for nearly 160,000 residents. They employ over 2500 people across the UK and are an accredited Gold 'Investors in People'. About the role The Business Change Manager will be responsible for managing stakeholders and coordinating a team of business change specialists, whilst owning end to end business change activities, project plans and governance … across a portfolio of projects and programmes, which involve people, process and technology. They are seeking someone that is used to driving people change initiatives using Prosci ADKAR methodologies, with a strong focus on business readiness, end user adoption and benefits realisation. Skills & Experience Proven track record of working autonomously in a Business Change role on a range … of projects at varying levels of size and complexity, across the full project lifecycle. Previous experience of leading a Business Readiness or Change Adoption workstream for a large project or programme. Experience of ChangeManagement methods and standards (i.e. Prosci ADKAR) with a proven track record of delivering readiness activities through the application of best practice tools More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella Hybrid September/October start We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with … a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work … with the Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end changemanagement lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate More ❯
York, Yorkshire, United Kingdom Hybrid / WFH Options
Hiscox
R Job Type: Fixed Term Build a brilliant future with Hiscox Position: Service Delivery AnalystReporting to: Product OwnerLocation: London or YorkType: 12 months FTCBand: I About the team The ChangeManagement Team collaborate with all areas of the London Market business unit to design and build market leading capabilities across our people, processes, and systems. Our goal is … to our customers and help us reach our strategic goals.This Service Delivery position will play a key role in supporting our core London Market underwriting platforms from within the ChangeManagement Team, reporting into the Product Owner for the Core Trading Platforms.Hiscox London Market has an ambitious roadmap of new initiatives as well as responsibility for maintaining and … Key responsibilities As a Service Delivery Analyst, you will: Act as the first point of contact with our user base for queries and small change. Handle end to end management of user issues, including general queries, system defects, change requests, and process fixes. Communicate with internal and external stakeholders on the queries; setting expectations, keeping everyone updated in More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis
Programme delivery into BAU Service Support/operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and … changemanagement, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services … are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, changemanagement and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
BCT Resourcing
monitoring its progressDelivering IT projects within the agreed governance structure, timescales, scope and budgetTracking, prioritising and resolving issues and managing risks throughout the delivery processBudget and resource forecasting and management for each projectDefining the governance structure for each projectManaging Third Party deliverables and relationships in line with contractual obligationsProviding effective and timely reports to ensure stakeholders are kept up … project lifecycleLead a small team of project managers, business analysts and business product owners to ensure successful delivery of projectsLead on specific areas contributing to the development of the Change Function within the ChangeManagement TeamKey skills:Significant experience of delivering progressive information technology change.Understanding what good design, development and testing looks like to enable robust discussions … with technology resources and suppliers on the project.Strong changemanagement and leadership skills, and the ability to apply them to implement new systems and redesign work.Experience of running senior stakeholder meetings e.g. Steering groups as well as workshops to facilitate an agreed decision/outcome.Experience of commercial negotiations with suppliers to input into contracts for project delivery.Experience of More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
Business Analyst - Liverpool - Legal An experienced Business Analyst with experience in either Business Change IT, Software, or Systems BA role, requirements analysis, and strong analytical skills is required by a leading law firm based in Liverpool. Any experience being a Business Analyst in a professional services company, such as Financial Services, Banking, Legal, Insurance etc. would be a great … home, with some flex on the hours worked. You must have the following experience: At least 3+ years of experience as a Business Analyst, working within IT or Business Change for a Law firm Ability to work on multiple IT BA projects, within either IT Business Change, Systems, Software delivery or IT Infrastructure Be able to bring different … areas of the business together, gather requirements and create the most viable technical solutions Be a critical thinker and challenge the norm Excellent Stakeholder management experience Waterfall and Agile experience Dig for information, and stakeholder management and find what is the best solution Have to be accountable and be able to improve the BA process, Need to be More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Circle Group
Business Analyst - Liverpool - Insurance An experienced Business Analyst with experience in either Business Change IT, Software, or Systems BA role, requirements analysis, and strong analytical skills is required by a leading Insurance company in Liverpool. They offer primarily remote working, so 2 days a week in the office, 3 days working from home, with some flex on the hours … worked. You must have the following experience: At least 3+ years of experience as a Business Analyst, working within IT or Business Change in Insurance Ability to work on multiple IT BA projects, within either IT Business Change, Systems, Software delivery or IT Infrastructure Be able to bring different areas of the business together, gather requirements and create … the most viable technical solutions Be a critical thinker and challenge the norm Excellent Stakeholder management experience Waterfall and Agile experience Dig for information, and stakeholder management and find what is the best solution Have to be accountable and be able to improve the BA process, Need to be able to look for improvements, be more efficient and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
process efficiency indicators to data cleansing and quality and governance KPI's to analytic KPI's Define data models, workflows, validation rules, and integration points to optimize master data management processes. Provide technical leadership and guidance to project teams, including SAP MDG consultants, developers, and analysts. Establish technical strategies, standards, and best practices for SAP MDG implementations. SAP MDG … and SAP Data Migration Collaborate closely with global business stakeholders to understand and analyse requirements related to master data management, data governance, and data quality. Translate complex business requirements into clear technical specifications and architectural designs for SAP MDG and data migration solutions. Implementation & Integration Oversee and govern the configuration and customization of SAP MDG modules to meet specific … implement integration strategies between SAP MDG and other SAP/non-SAP systems (including ERP and BI) using appropriate technologies (e.g., IDoc, RFC, BAPI, Web services). Quality Assurance & ChangeManagement Develop comprehensive testing strategies and oversee quality assurance activities for SAP MDG and data migration implementations. Ensure solutions meet functional and non-functional requirements through rigorous testing More ❯
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
which to build a career. Job description Job responsibilities The successful candidate will have: Educated to A-Level/NVQ Level 3 or equivalent Knowledge of some principles of changemanagement Knowledge of a range of digital solutions and systems Awareness of problem resolutions processes and user experience Experience in delivering customer service Experience of digital configuration, testing … is suitable for degree apprentices providing the subject area of the degree is relevant to the post. Desire to learn and develop. Knowledge Essential Knowledge of some principles of changemanagement within an organisation Knowledge of Microsoft applications, such as Word and Excel Awareness of problem resolution processes Awareness of user experience Desirable Knowledge of Project ManagementMore ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
scrumconnect ltd
and runbooks. Reporting enablement: collaborate on Looker Studio/Power BI dashboards by ensuring clean, trustworthy tracking inputs. Performance & reliability: minimise tag bloat, resolve conflicts, and optimise loading strategies. Changemanagement: manage releases via versioning, environments, and rollback plans; integrate with agile delivery. Essential skills & experience 4-6+ years in GTM/GTM Server Side and GA4 … Solid debugging across environments; familiarity with browser dev tools & network requests. Clear communicator; can turn business needs into measurable tracking plans. Experience working in agile , with version control and changemanagement for tags. Desirable Server Side GTM in production (GA4, Ads, custom endpoints). Power BI and/or Azure Data Services exposure. Public-sector or large-scale More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
P3M Recruitment
We are recruiting for our valued client, who are a market-leading provider of IT Project Management Services. They are currently looking for an IT Project Manager to join their team on a permanent contract, 5 days per week, working on client sites within the Warrington/Cheshire region, with some opportunity to work from home, client/project … Project Manager, you will be directly client facing, and responsible for leading and managing all aspects of IT projects, from conception to completion. This includes planning and scheduling, risk management, communication, and stakeholder management. You will also be responsible for ensuring that all projects are delivered on time, within budget, and to the highest quality standards. To be successful … in this role, you will need to have a strong understanding of IT project management methodologies, as well as experience in managing complex projects. You should also have excellent communication and interpersonal skills, as you will be working closely with a variety of stakeholders, including clients, team members, and senior management. Key Responsibilities All aspects of client-side project More ❯
aberdeen, north east scotland, united kingdom Hybrid / WFH Options
Orion Engineering Services Limited
capacity planning and future-proofing of network infrastructure. Maintain assessment of the network environment to ensure required levels of resilience and diversity are understood and in place. Support Incident Management and ChangeManagement processes helping to minimise downtime and impact to business operations. Have a detailed understanding of networks and routing to troubleshoot incidents when they arise … configuration standards, and operational procedures. Ensure up-to-date documentation for all network architecture components. Ensure consistency and standardization across the network environment. Experience & Qualifications: Strong vendor and stakeholder management skills. Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Industry certifications such as Cisco CCDE, CCNP/CCIE, Juniper JNCIE, or equivalent. Relevant … environments. Expertise in WAN, LAN, WLAN, SD-WAN, network protocols, network segmentation. Familiarity with network monitoring and performance tools (e.g., NetFlow, SNMP, SolarWinds). Strong analytical, communication, and project management skills. Ability to translate complex technical concepts into business-friendly language. Contract position If you feel that you are well suited to the above opportunity and would like to More ❯
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Sellick Partnership
projects to shape and transform services through the implementation of IT solutions and process redesign Coordinate with multiple stakeholders to ensure alignment and integration of programme outcomes Provide programme management support for hybrid/multiple system development Manage relationships with internal and external stakeholders Ongoing programme management, delivery and governance, including planning, risks, change control The ideal … candidate will have: Proven project management exeprience in both business and IT within a complex environment Ability to manage multiple projects at one time Knowledge of people changemanagement methodologies Knowledge and understanding of project management approaches (Business and IT) Excellent stakeholder management skills We encourage interested applicants to apply immediately to be considered for More ❯
Employment Type: Permanent
Salary: £55000 - £60000/annum pension, 31 days holiday
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective ChangeManagement tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven track record of leading in the definition and … design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. You drive a proactive approach to forecasting … to Digital and operational stakeholders. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective ChangeManagement tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven track record of leading in the definition and … design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. You drive a proactive approach to forecasting … to Digital and operational stakeholders. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective ChangeManagement tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven track record of leading in the definition and … design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. You drive a proactive approach to forecasting … to Digital and operational stakeholders. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective ChangeManagement tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven track record of leading in the definition and … design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. You drive a proactive approach to forecasting … to Digital and operational stakeholders. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective ChangeManagement tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven track record of leading in the definition and … design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. You drive a proactive approach to forecasting … to Digital and operational stakeholders. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bank of England
do or a project meeting to attend, where you'll be modernising the Bank through the services you're responsible for. After that, you may draft and raise a change request through the Bank's formal processes to change or update a policy in the Teams Admin Center the following week. If you're in the office, you … services at scale Strong understanding of Microsoft 365 technologies including Teams, SharePoint Online, Entra ID, and Microsoft 365 Office suite of applications Excellent written and verbal communication and stakeholder management skills Essential Criteria We are interested in hearing from candidates who have the following capabilities: Strong problem-solving skills and a proactive mindset Ability to translate technical concepts for … and developing services beyond just fixing issues Desirable Criteria It would also be beneficial, but not necessary, to have some of the following: Knowledge of ITIL practices and service management Experience in regulated or public sector environments Exposure to data governance, compliance, or security frameworks Experience with Power Platform (Power Apps, Power Automate, Power BI) Experience with Microsoft Copilot More ❯
Macclesfield, Cheshire, United Kingdom Hybrid / WFH Options
Belcan
the-job training to help you master any new skills. As a SharePoint Administrator, you will play a vital role in our team. You will lead the creation, administration, management, and monitoring of the Facility Maintenance Management System, using cutting-edge SharePoint tools like Power Apps, Power Automate, and other Office 365 applications. You will be the go … to person for user support and in-house solutions, championing design accessibility, privacy standards, and continuous improvement. Key Responsibilities: Offer expert guidance on record management and structure within the Maintenance Management System. Create and update records, manage maintenance schedules, and oversee general system administration. Handle design modifications, user permissions, group management, page creation and modification, and the … Looking For: Strong IT skills with a deep understanding of the MS Office 365 suite. Proficiency in SharePoint, Power BI, Power Apps, and Power Automate. Familiarity with Electronic Document Management Systems (EDMS). Bonus Skills: Knowledge of changemanagement, revision control, and document status. Experience or understanding of SQL. Why Join Us? Enjoy lifestyle-friendly core hours More ❯