26 to 27 of 27 Configuration Management Jobs in the North of England

findings and architecture decisions into working service-desk and chatbot demonstrations, and guide a more junior developer. What you will do Lead the design, configuration and development of the discovery prototypes. Turn prioritised requirements and architecture decisions into a focused technical backlog. Design the prototype's solution structure, data … such as formatting errors, missing source data, raw links, incomplete footnotes and deadlines below the agreed standard. Apply security roles, error handling, auditability and configuration management. Work with the architect to validate integration, security, deployment and support assumptions. Provide technical direction, quality assurance and peer review for the junior ...

Product Owner for the enterprise ITSM platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self … service, knowledge management, and AI-enabled support capabilities. Define and maintain service standards, escalation models, SLAs, and operational governance frameworks. Own the global Level 1 & Level 2 IT support service, ensuring high levels of service performance and user satisfaction. Lead service reporting and performance analytics, using data to identify ...