ServiceNow ITSM Configuration Manager A
Leeds, West Yorkshire, United Kingdom
Linking Humans
We are currently seeking a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes … ensure they are seamlessly integrated and adhered to across the client’s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configuration management, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configuration management practices. … Performance Metrics: Establish and monitor KPIs for the CMDB, providing regular reports on performance metrics. Stakeholder Engagement: Serve as the configuration management representative in dealings with internal and external stakeholders, including partners. Training and Support: Deliver training and support on configuration management processes to the internal team. Process more »
Employment Type: Contract
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