1 to 25 of 44 Remote Customer Experience Jobs in the North of England

stopping by. Let us tell you about some of the key aspects of the Developer Infrastructure Manager role. We offer a competitive salary, circa £60k per annum, dependant on experience A company car lease/allowance scheme Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company … per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting new opportunity for a Developer Infrastructure Manager to join us in the Customer Experience function and be responsible for transforming our service to large scale developersCould this be you? What we do: Everyone has an idea of what a water company … time to discover opportunities within the water industry. Where you fit in: As our Developer Infrastructure Manager you will lead the water and wastewater teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs, external partners who play a pivotal role in infrastructure growth across Yorkshire. You will drive strategic improvements across customer experience More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Customer Vulnerability & Safeguarding Manager Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Customer Vulnerability & Safeguarding Manager role. We offer a competitive salary up to £60k per annum dependant on experience A company car lease/… week) Work type: ?Permanent. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Customer Vulnerability & Safeguarding Manager to join us in the Customer Experience function and be responsible for creating & implementing strategic plans for supporting & safeguarding our vulnerable customers Could this … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in: As our Customer Vulnerability & Safeguarding Manager you will create and implement the strategic plan for supporting and safeguarding our vulnerable customers which includes external partnering, development and deployment of internal policy, procedures More ❯

opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee … applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements … MacDonald standards, policies and any regulation; this includes adhering to our internal governance Candidate specification Essential Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills More ❯

/AWS/Azure services Contribute to DevOps adoption, CI/CD pipelines, and containerisation with Docker Collaborate on integrating AI/ML solutions to enhance product features and customer experience Tech Stack/Experience Needed Strong commercial experience with Node.js and TypeScript 3+ years' experience with a modern frontend framework ( React, Angular, or Vue.js … Experience with Infrastructure as Code (Terraform or AWS CloudFormation) Hands-on experience with Docker Solid knowledge of GCP, AWS, or Azure Proven track record building and scaling SaaS applications (5+ years) Experience with AI frameworks, APIs, or services (desirable) Strong understanding of Agile practices What's On Offer Hybrid working in a Manchester-based office … a modern, cloud-native stack in a scaling SaaS environment Competitive £80,000 - £90,000 salary plus benefits If you're a Senior or Lead Node.js Developer with SaaS experience and an interest in AI innovation , we'd love to hear from you. ?? Apply now to discuss this opportunity in more detail More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … role will involve hybrid working, with 2 days in their Manchester office. To be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales … experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of data across the business. Essential experience/requirements of the role: Experience of successfully leading, managing and motivating systems … including managing team performance. Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel. Experience of successfully providing systems support and administration within a large complex organisation. Desirable requirements: HCM System and Report development (SQL) qualification or equivalent Project/Change Management qualification CIPD … regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience. Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth. Lead or contribute More ❯

autonomous systems that revolutionize how businesses operate. What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory … regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain … Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. More ❯

industry, is looking for a Finance Change Business Analyst to join their innovative team in Leeds on a temporary basis. If you're passionate about driving change and enhancing customer experiences, this is the opportunity for you! Position Details: Contract Length: 6 monthsSalary: From £69,000 per annumWorking Pattern: Monday to Friday, 9am to 5pm, hybrid working-2 days … based About Our Client: Our client empowers businesses of all sizes to make, take, and manage payments across 146 countries and 135 currencies. They pride themselves on delivering exceptional customer experiences whether online, in-store, or mobile. The Role: As a Finance Change Business Analyst, you'll play a pivotal role within the Balance Sheet Management and Regulatory Reporting … Lab. Your mission will be to understand and optimise the end-to-end customer experience while supporting change initiatives across Finance. You'll collaborate with various stakeholders to ensure that changes align with organisational goals. Key Responsibilities: Support change initiatives, ensuring alignment with organisational objectives. Assess inbound change requests and analyse their impact on applications. Collaborate with business More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

Senior Software Developer - Digital and Customer Experience Location: Leeds - Hybrid (UK-based) Level: Senior/Lead Developer Tech Stack: C# .NET | Azure | Blazor | Modern Front-End | DevOps | AI Tools Salary : Up to 80,000 + Benefits Are you a passionate and experienced developer who wants to make a real impact in an award-winning, innovation-driven environment? WRK … strong focus on UI/UX, with a belief that great design elevates functionality A passion for clean, efficient, and maintainable code An appreciation for Agile and Scrum methodologies Experience mentoring others and leading by example A curiosity for emerging tech like AI development tools (e.g. GitHub Copilot) Most importantly, you thrive in a collaborative environment where fresh thinking More ❯

Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the More ❯

Counsel, you will consider the longer-term impacts whilst also being able to react quickly to deliver level-headed, creative and context-appropriate solutions to ensure the best possible customer experience in the ever changing tech space. The role will be based in the UK or Canada but will be global in scope. What you'll do: You … with every team from across the business on a wide range of matters, including the following: Commercial work : You are highly independent and will lead the negotiation of bespoke customer agreements, third-party supplier contracts, and other commercial agreements. You will maintain and improve contract templates and checklists, work with the commercial team to optimise the contracting process and … view towards a favourable resolution and de-escalation. We'd love to hear from you if: You are a mid-level legal counsel with around 4 years of legal experience, about 2 years of which were as an in-house lawyer at a regulated high-growth tech scale-up preferably in consumer, FinTech, SaaS or related sectors. You have More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality … customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and continuous improvement Provide insights More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯