1 to 25 of 40 Remote/Hybrid Customer Experience Jobs in the North of England

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer ...

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … experience A company car allowance scheme (£6000 per year) Annual incentive related bonus (up to 15% of annual salary for the 2026/2027 performance year) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days ...

Company description: Water Utility Company based in Yorkshire region of England. Job description: Digital Customer Strategy & Data Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary up to £59k per annum depending … experience A company car allowance scheme (£6000 per year) Annual incentive related bonus (up to 15% of annual salary for the 2026/2027 performance year) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days ...

Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving the digital workplace experience for our clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast … paced, customer-focused environment. Role Mission: Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion. Objectives & Key Results: Ensure that ...

Platforms/Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. … business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering ...

claims are delivered today and how they'll work tomorrow. If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference. The opportunity: As our Claims Digital & Technology Lead … role offers the chance to: Lead meaningful digital change in a respected, specialist insurer Influence strategy at leadership level Deliver improvements that directly impact customer experience, efficiency and performance Be at the forefront of innovation within claims We offer hybrid working, a competitive salary, generous bonus ...

opportunity of hybrid working. You'llprovidesupport to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give … this you? Youre friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer ...

Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance. What youll do Develop and implement a scalable operating model … across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes Lead organisational readiness for product launches and system changes Partner with ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with ...

direct mail. The Company They are a long-standing retail business with a strong national presence and a highly successful digital offering. Customer experience sits at the heart of their strategy, and CRM is a key driver of growth. Their team is small, collaborative, and focused on delivering … high-quality, insight-led customer communications. With strong recent performance and continued investment, the business offers a stable and supportive environment to progress your CRM career. The Role As Senior CRM Coordinator, you will play a pivotal role in both strategy and execution. You will * Lead CRM planning across ...

connectivity solutions, dedicated to empowering businesses with innovative technology. By delivering scalable, efficient, and forward-thinking IoT services, they help organisations enhance operations, improve customer experience, and unlock new revenue streams. As part of their ongoing expansion, they are looking to recruit a skilled and motivated Business Development … appointments for the sales teams. To identify new VAR (Value Added Reseller) opportunities. The role is predominantly a new business sales role, finding new customer opportunities and lead generation through cold calling and other outbound sales activity. To pass on leads to other sales colleagues as appropriate Following ...

interview Read the complete job description below. By delivering scalable, efficient, and forward-thinking IoT services, they help organisations enhance operations, improve customer experience, and unlock new revenue streams. As part of their ongoing expansion, they are looking to recruit a skilled and motivated Business Development Executive … appointments for the sales teams. To identify new VAR (Value Added Reseller) opportunities. The role is predominantly a new business sales role, finding new customer opportunities and lead generation through cold calling and other outbound sales activity. To pass on leads to other sales colleagues as appropriate Following ...

Customer Data and Insights Manager Permanent 39 hours - Monday to Friday Office based in Lytham St Annes, Lancashire* Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Were excited to be recruiting for a Customer Data & Insights Manager to join our Beaverbrooks … Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role. The Customer Data & Insights Manager will play a critical role in ensuring the business maintains a high-quality, secure, and unified customer data ...

Head of Digital Services Location: Manchester (hybrid) Salary: up to £80,000 (dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead … delivery of IT services across a large, complex organisation-driving service excellence, operational resilience, and a customer-centric culture. About the Role As Head of Digital Services, you will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi ...

eCommerce brand looking to add a Product Owner to their digital team. This is a great opportunity for someone with a passion for user experience and data-driven decision making who's ready to take ownership of key features across their platform. The Role: - Manage and prioritise the product … business goals into clear user stories and sprint deliverables. - Work closely with design, data, and engineering teams to launch new features. - Use analytics and customer insights to inform product improvements. - Keep up with eCommerce and customer experience trends. Requirements: - 2-4 years' experience in product, digital ...

connectivity solutions, dedicated to empowering businesses with innovative technology. By delivering scalable, efficient, and forward-thinking IoT services, they help organisations enhance operations, improve customer experience, and unlock new revenue streams. As part of their ongoing expansion, they are looking to recruit a skilled and motivated Business Development … ownership of managing both new and existing accounts - To provide additional support for customers as required, for example incoming sales calls, technical support and customer service. - To pass on leads to other sales colleagues as appropriate Experience required: - B2B Sales experience is essential for this position ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

enhanced self-service, guided learning and new operating models across People Services. The Change & Adoption Analyst will focus on driving user adoption, improving colleague experience and supporting continuous improvement across the transformation. This role blends change delivery, learning support and customer experience thinking to ensure … live and assist during hypercare where required. Contribute to governance reporting, risk tracking and change planning activities. The Skills you'll need Experience supporting change and adoption within HR technology or system implementation programmes. Exposure to HR systems such as Oracle HCM, Workday, SAP SuccessFactors or similar platforms. Strong ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data-driven growth engine that fuels commercial performance. The successful candidate will shape and execute … pipeline acceleration. Own end-to-end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi-channel campaigns across digital, paid media, social, content, and automation , leveraging data ...

operational lead for a national digital CPD platform. We’re looking for someone who understands how to run and continuously improve a customer-facing digital product. At its core, this role is about business operations, service delivery and customer experience. You’ll oversee the day-to-day performance … data to improve engagement and retention, and work cross-functionally to strengthen the overall proposition. You’ll lead a small team, refine processes, improve customer journeys and ensure the platform delivers a consistently professional experience. We’re particularly interested in people who have: • Managed operations within a digital product ...

responsible for ensuring the business maintains a highly secure and unified data ecosystem. The role bridges data management and insights to deliver impactful customer experiences. Core Responsibilities for this Data and Insights Manager role Ensuring a robust method of customer data collection across all channels. Overseeing customer … marketing teams and helping to develop strategies for segmentation for a personalised approach to marketing activity. Working with the tech team to optimise customer data integration. Developing reports/dashboards to keep stakeholders up to date with customer KPIs. Core Experience for this Data and Insights Manager ...