1 to 25 of 84 Remote Customer Experience Jobs in the North of England

time, within budget, and meet specified technical standards. Oversee IT systems integration with new digital platforms, ensuring seamless data flow and functionality across systems to support a unified digital customer experience. Proactively identify and implement operational improvements in IT infrastructure to support scalable, efficient, and flexible digital services. Drive continuous improvement initiatives, identifying opportunities to optimise systems, technical processes … Improvement - Reduction in system or process inefficiencies and productivity improvements. Flexibility and Adaptability - Ability to pivot IT strategies to align with changing business priorities. Competencies Drives Results Business Acumen Customer Focus Planning & Organising Collaboration Communicates Effectively Develops Talent Critical Thinking Tech Savvy Action Orientated Adaptability Essential Extensive leadership experience managing a large organisation's technical projects and IT … security, data integration, and software development lifecycle. Demonstrated proficiency in Agile, DevOps, and continuous integration/deployment methodologies. Proven ability to drive innovation and adapt to evolving technological landscapes. Experience working on open-source projects where the business owns code and intellectual property and working with large SAAS setups, i.e. SAP. Desirable Master's degree in computer science, Information More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯

member of the Fraud Strategy department, you will play a pivotal role in ensuring that fraud controls are optimised and proportionate, adopting a balanced approach to risk mitigation and customer experience. You'll work closely with stakeholders in commercial, Fraud Analytics, Cyber Security, Operations, technology teams to develop build and amend strategies to prevent fraud at source. We're … Development & Optimisation Lead with the development and optimisation of fraud controls to combat all fraud typologies. Utilise data & insights from a variety of different sources to understand drivers of customer friction, owning the development and delivery of strategies to improve customer experience. Developing automated monitoring to identify emerging trends and to maintain oversight of upstream control performance. Adopting … of proposals, RFPs and general industry insight to support with change and innovation. Provide ongoing input and analytical support to the fraud transformation agenda. We need you to have Experience of developing and implementing successful fraud prevention strategies and initiatives to prevent fraud. Demonstratable experience of developing automated fraud controls with disparate data sources. Analytical with intermediate-level More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

fully bespoke platform using cutting edge technologies, capable of serving millions of concurrent requests with single digit millisecond response times. We provide our users with a fully self service experience including comprehensive in-tool curation and analysis of experiments. We're also responsible for our platform's feature flagging capabilities, extending our experimentation platform to provide fully dynamic, user … specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/day) generated by our client applications, and … creating a user experience to support our analysts who generate insights into the underlying quality of the streaming experience, driving improvement. It requires us to make technical tradeoffs between what we can achieve with the data we can gather, and the requirements from our internal users on a regular basis. Token Services We help to secure the platform More ❯

applications with unmatched flexibility, performance, and cost-efficiency-from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Role Overview: We are looking for a talented and experienced senior UI engineer for our team. An ideal candidate for this role is someone … who is a strong advocate for the customer and who can rapidly convert UX designer's vision into a working user interface that meets product manager's requirements. Responsibilities: Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces. Ensure the technical feasibility of product requirements and UX … issues and provide timely resolutions. Write and encourage other engineers to write automated tests. Requirements: Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). Proven experience as Front-End Developer, with at least 7 years of hands-on experience in building user interfaces for web applications. Proficiency in front-end More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build … an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and workflows, recommending upgrades or changes where needed. Track key support metrics and … customer feedback, and share insights with the wider team to drive improvements. Qualifications: Essential Degree in Computer Science, Mathematics, or a related field. At least five years' experience leading a technical support team in a software or SaaS business. Experience managing remote or international teams. Solid grasp of SaaS and cloud infrastructure (AWS, Azure, or GCP). More ❯

the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years' experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

same thing? Somewhere you can really make a difference? We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really … understand the value end to end service design can bring. In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services. Along with some fantastic benefits and a culture that's focussed on our customers and colleagues, you will be a part of … the role As Service Designer , you'll shape the future of our digital services by working collaboratively with stakeholders and designers to come up with innovative ways to meet customer needs and solve business problems. You will Lead Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to More ❯

for problem solving on behalf of our customers. In this role you will contribute as part of a transportation network development team in our EU headquarters to help deliver customer packages faster, more reliably, and at a lower cost. Amazon's Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains … working seamlessly and efficiently. You will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient. You would be a great fit … ATS) and Last Mile (AMZL) perspective and the tactical network planning of new businesses and programs such as AMXL, Warehouse transfers (WHT), Ship with Amazon (SWA), Amazon Freight (AF), Customer returns (C-ret), AMZL undeliverables (Back to FC, B2FC), Box-level placement (BLP), etc. Additionally, TREND manages the scope of middle mile transportation modalities alternative to ground - Air, Sea More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

insight We are looking for: A degree (BSc/or equivalent) in a numerate subject such as Analysis, Data Science, or Maths with specific analytical qualifications is essential Previous experience as a Data Analyst or similar role is preferred Experience in Databricks would be highly desired but is not required The right candidate will likely only have some … of the following technical skills & experience (listed is our current software solution): ExData visualisation tools (PowerBI) and manipulating data (Python/Excel/VBA/SQL/Databricks/Spark), Analytical models (Python: SciKitLearn, Imblearn, Prophet, XGBoost, ExtraTrees, Kmeans Clustering), Web Scraping (Python: Selenium, Chrome driver, BeautifulSoup) and understanding of Databases (Oracle/SAP Hana/AWS). At … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

data pipeline issues, identifying long-term solutions to recurring challenges. Help grow a strong data culture through technical leadership, training, and cross-team collaboration. Key Requirements: Essential: 3+ years' experience in a Data Engineering role, delivering high-quality, reusable data pipelines. Strong experience working within AWS environments specifically S3, Glue, Lambda, GitHub, and Terraform. Understanding of data governance … multiple priorities in a fast-paced environment, with strong attention to detail. Desirable: Familiarity with AWS Lake Formation and real-time streaming tools (e.g., AWS Kinesis/Firehose). Experience within the transport, travel, or leisure industries. Knowledge of AWS Redshift and traditional data warehousing approaches. Why Join? This is a unique opportunity to join a forward-thinking organisation … investing heavily in its data capability. Youll be part of a growing team at the heart of transformation, contributing to large-scale projects that impact customer experience, operational efficiency, and strategic direction. This role can be based anywhere in the UK with travel to York twice a month. Apply now to be part of a data-driven journey More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines using AWS technologies such as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

Permanent Start Date: ASAP About the Opportunity Join a critical technology team at a leading global financial institution, where your expertise as a seasoned software engineer will directly impact customer experience and business growth. This is not a typical contractor role - we're seeking a top-class, accomplished software engineer with a strong and credible career history, preferably … at least one core language: Java/Spring Boot , TypeScript/React/Angular, Golang, or Python Strong problem-solving skills with the ability to simplify complex technical concepts Experience mentoring and leading engineering teams Excellent communication skills to engage technical and non-technical stakeholders alike Confidence in navigating, integrating, and developing solutions across multiple systems Solid understanding of … software architecture, design patterns, and secure coding best practices Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and CI/CD pipelines is a plus Familiarity with SQL/NoSQL databases and version control systems like Git Strong leadership and ownership mindset with a commitment to engineering excellence What's In It for You Competitive salary range More ❯

Product Design & Delivery team whilst coordinating the high-level plans for the team and driving delivery Working with Product Design & Delivery to champion and drive solution improvements to enhance customer experience Working with the Product Owner Managers (POMs) and Product Delivery Managers, build and maintain product release schedules in line with the 12-month product roadmap whilst also … that the Chief Architect and Engineer, DevOps team and Solutions Architects are closely involved with the engineering teams during work scoping, planning and development What You'll Need An experience technical leader who has run multiple engineering squads building software products with direct reports including technical squad leaders and senior engineers Experience in agile software delivery with an … changing direction quickly Skilled in work breakdown, translating requirements from product teams into epics and stories using agile techniques such as user story mapping Analytical thinking around product solutions Experience working with product managers and UX designers in defining and refining requirements, user journeys and user interface design Knowledge of and experience in developing from prioritised product backlogs More ❯

career! About the Role As part of the Banking team within the Strategy & Consulting function, you’ll be helping banks modernise their operating models, respond to regulatory shifts, improve customer experiences, and unlock value through technology-led change. You’ll work at the intersection of business and technology, engaging senior stakeholders, designing transformation strategies, and ensuring delivery excellence across … future-ready business models. Practice Development – Contribute to the growth of the Banking practice by developing assets, go-to-market offerings, and thought leadership. What We’re Looking For: Experience in a top-tier consultancy or equivalent, delivering transformation in the banking or financial services sector. Strong knowledge of programme or project management methodologies (e.g. Agile, Waterfall, hybrid). … complex business problems with a team of sector specialists and multidisciplinary consultants. Career Growth – Structured progression pathways, mentoring, and continuous learning opportunities. Cross-Industry Exposure – Opportunities to broaden your experience across other regulated industries and functions. People-First Culture – Collaborative and inclusive working environment with hybrid flexibility. Apply now to shape the future of banking while accelerating your consulting More ❯

Job Title: Customer Experience Analyst Location: Leeds (Hybrid - two or three days per week in the office) Salary: £45,000 - £50,000 + up to 15% bonus + excellent benefits Why Apply? This is a brilliant opportunity for a skilled Customer Experience Analyst to enhance customer journey and elevate customer satisfaction. You'll play … a key role in translating insight into action, using data to support strategic decisions and elevate customer satisfaction. Customer Experience Analyst Responsibilities Interpret feedback from surveys and touch points to build a detailed understanding of the customer experience Use data to create clear, actionable recommendations that drive continuous improvement Partner with internal teams to align … customer insights with operational and strategic goals Craft compelling reports and presentations that effectively communicate key findings to stakeholders Promote a culture of customer-first thinking by showing the business impact of experience insight Identify opportunities for additional research and select appropriate methodologies Enhance current approaches to monitoring and reporting on customer experience Customer More ❯