1 to 25 of 40 Remote/Hybrid Customer Experience Jobs in the North of England

Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client … financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience … strategy and roadmap to support scalable international growth across the UK and European markets. Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences. Define and deliver holistic design & UX modernisation across our website estate. Identify and implement scalable AI and automation opportunities that improve ...

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

play a key role in helping schools successfully adopt new technology. This isn’t a back-office payroll processing role. It’s a customer-facing consultancy role where you’ll guide schools through the implementation of Every’s HR & Payroll software - helping them move from old systems and processes … organised, clear, and manageable. That’s exactly what this role is about. You’ll help schools successfully launch Every’s HR & Payroll platform, improve customer confidence, and create a positive experience from day one. Your work will directly impact customer satisfaction, product adoption, and long-term retention. ...

wants to play a key role in helping schools successfully adopt new technology. This isnt a back-office payroll processing role. Its a customer-facing consultancy role where youll guide schools through the implementation of Everys HR & Payroll software - helping them move from old systems and processes into … process feel organised, clear, and manageable. Thats exactly what this role is about. Youll help schools successfully launch Everys HR & Payroll platform, improve customer confidence, and create a positive experience from day one. Your work will directly impact customer satisfaction, product adoption, and long-term retention. About ...

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k Were looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing Customer Success function across onboarding, adoption, enablement and customer care. Youll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. Youll inherit a strong foundation, but this role is about ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

identify high-value AI opportunities and define business cases. Measure and report on AI project outcomes, including efficiency gains, automation benefits, cost savings, and customer experience improvements. Mentor and support other technical team members, promoting AI best practices and knowledge sharing across the organisation. Contribute to the development … organisation’s AI strategy, roadmap, and future capability. Required Experience Essential Significant commercial experience in AI Engineering, Machine Learning Engineering, Applied AI, or Data Science roles. Expert-level Python development skills and deep experience with modern AI/ML frameworks and SDKs. Proven experience designing ...

ready for what’s next, now? About the role We’re looking for an Associate Customer Advocate for our office in Sheffield . You’ll join an awesome team to support our growing customer base. The Customer Advocate serves as the primary relationship owner for an assigned … managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process. ...

remote Digital Marketing Specialist position. It's an exciting opportunity to join a growing marketing agency where creativity, performance marketing, AI-driven innovation, and customer experience all play a central role in delivering measurable commercial results. This role would suit an experienced digital marketing professional who enjoys combining … email campaigns, landing pages, and social media Utilise AI tools and workflows to support content generation, efficiency, and campaign scalability Collaborate on UX and customer journey improvements to increase engagement and conversion rates Plan, execute, and optimise integrated marketing campaigns across multiple channels Manage paid digital channels including Google ...

background in retail to join our growing team in Leeds. This is a fantastic opportunity to shape and deliver innovative product strategies that enhance customer experience and drive business growth across our retail platforms. Working in a hybrid model, you’ll collaborate closely with cross-functional teams including … technology, marketing, and operations to deliver high-impact solutions. Key Responsibilities Define and own the product roadmap aligned with business goals and customer needs Lead the full product lifecycle – from discovery through to delivery and optimisation Analyse customer behaviour and market trends within the retail sector to identify ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Business: Join a growing technology business providing ecommerce and retail software solutions to independent retailers across the UK, US and Europe. With an established customer base and continued international growth, the business has built a strong reputation for helping retailers improve their online presence and compete more effectively within … paced ecommerce environment. What You'll Do: - Design and deliver responsive ecommerce websites for retail clients. - Apply UX/UI best practices to improve customer experience and conversion. - Manage multiple client projects and ongoing website improvements. - Support onboarding calls, discovery sessions and client communication. - Use HTML ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

technology-led experiences. Following continued growth, they’re looking for a Product Designer to join a collaborative product and engineering team focused on improving customer journeys across web and mobile platforms. This is a fantastic opportunity for a commercially minded UX/Product Designer who enjoys balancing hands … design delivery with research, experimentation, and product thinking in a fast-paced environment. The Role You’ll play a key role in shaping customer experiences across digital products, working closely with Product Managers, Developers, and stakeholders to deliver intuitive, user-centred solutions. This role would suit someone who thrives ...

organisations. Leeds - Hybrid with UK travel £110k-£120k The company A global data and analytics business with deep expertise across risk, fraud, identity, and customer insight. The consulting arm is expanding, building out a full end-to-end advisory capability combining analytics, data, and commercial strategy. Where … delivery teams Analytics solutioning Shape analytical approaches across modelling, experimentation, and data strategy Translate insight into tangible business outcomes across growth, risk, pricing, and customer experience Commercial & business growth Lead proposals, pitches, and statement-of-work development Own pipeline development and contribute to go-to-market strategy Drive ...

days remote, plus flexible working) A leading consumer technology business is seeking an experienced CRM leader to drive the next phase of its customer engagement strategy. Reporting into the Head of Performance Marketing, this is a high-impact role with responsibility f or shaping and evolving CRM performance across … entire customer lifecycle. You'll work with a rich and complex customer dataset, leveraging data, automation, personalisation and emerging technologies to deliver measurable commercial outcomes and exceptional customer experiences. This is far more than a campaign delivery role. The successful candidate will play a key part ...

pipeline of qualified opportunities through phone, email, LinkedIn, and digital outreach Arrange high quality meetings for the Business Development team by effectively qualifying customer requirements Build targeted prospect lists using LinkedIn Sales Navigator, CRM systems, and market research tools Maintain accurate records of all pipeline activity and customer … share campaign feedback and market insights Adopt a consultative sales approach tailored to each client's needs and challenges Deliver a professional and positive customer experience throughout the sales process About You Previous experience within a Sales Development, Business Development, or outbound sales role Strong communication skills ...

digital platforms, including the corporate website, product ordering system, and internal intranet. This is a highly visible role where your work will directly influence customer experience, digital performance, and brand perception. Alongside core digital responsibilities, you’ll also contribute to the wider brand presence, including imagery, campaign assets … showroom materials, and marketing content. Skills Experience delivering web projects in a design, digital, or marketing environment Strong UX/UI capability with a user-first approach Proficiency in Figma and Adobe Creative Suite Knowledge of SEO, analytics, accessibility, and performance optimisation Confident communicator, able to engage both technical ...

Product Leader to drive the strategy, development and performance of our most important enterprise solutions. This role sits at the intersection of product, user experience and commercial strategy , with full ownership of how we design, deliver and scale high-value propositions for global clients. You will lead the creation … customer-centric product experiences, balancing bespoke enterprise needs with scalable platform capabilities, and ensuring strong adoption, engagement and long-term value. Why this role matters This role is critical in shaping how we evolve from a platform provider to a trusted product and innovation partner for our largest clients. ...

objectives, innovation programmes and ESG initiatives. You will be responsible for identifying growth opportunities across a broad suite of technology solutions while ensuring exceptional customer experience and retention. Key Responsibilities Manage and develop a portfolio of Enterprise-level accounts Build strong multi-level relationships including C-suite stakeholders … across: Cybersecurity Managed Services Intelligent Connectivity Hybrid Cloud Unified Communications Contact Centre Solutions What We’re Looking For Proven success managing and growing enterprise customer relationships Strong background in solution-based or consultative technology sales Demonstrated ability to negotiate and close complex commercial agreements Track record of exceeding revenue ...