4 of 4 Remote/Hybrid Customer Retention Jobs in the North of England

Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home . Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional … enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management , requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership ...

increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including: Client Retention Rate Account Growth Net Revenue Retention Customer Satisfaction Score (CSAT) Customer Lifetime Value (CLV) Key Responsibilities: Client Relationship Management … sales and technical teams to scope solutions Deliver proposals, pricing, and commercial negotiations Drive consistent revenue growth within assigned accounts Retention & Customer Success: Proactively manage renewal cycles to maximise retention Identify at-risk accounts and implement recovery plans Ensure smooth onboarding and ongoing client engagement ...

from independent operators to major brands including Tesco, ASDA, YO! Sushi, Radisson Hotels, and KFC, and we’re proud to maintain a 90% client retention rate. We’re also the first certification body for Safe to Trade, helping raise standards in food hygiene and allergen management. At Shield ...

back end systems * Work with modern analytics and attribution tools including GA4, GTM and AppsFlyer * Gain exposure to CRM, lifecycle marketing and customer segmentation through platforms like Bloomreach * Collaborate closely with data, pricing and commercial teams to influence business outcomes About the Role * Own web analytics across … data using SQL where required to improve data accuracy and reporting depth * Support A/B testing, funnel analysis and CRO initiatives to improve customer journeys * Deliver insights on CAC, LTV, ROAS, conversion rates and quote to bind performance * Conduct cohort and segmentation analysis to identify high value customers ...