13 of 13 Remote/Hybrid Customer Retention Jobs in the North of England

Cloud) Location: Manchester, UK (Hybrid/Remote) Employment Type: Permanent About the Role: We are seeking an experienced Head of CRM to lead our customer relationship management strategy, customer life cycle programmes, and marketing automation initiatives. This role will be responsible for maximizing customer engagement, retention, and lifetime value through the effective use of Salesforce Marketing Cloud, data-driven decision-making, and customer-centric marketing strategies. Key Responsibilities: Define and deliver the CRM strategy aligned with business growth objectives. Lead the administration, optimisation, and development of Salesforce Marketing Cloud. Develop and execute customer ...

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve … solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

Calling all HR Tech & Customer Success superstars! We're growing our team at Talos360! Are you passionate about people, performance management and helping organisations get the very best from their teams? Do you love building brilliant customer relationships, solving challenges and helping businesses get real value from their … technology? Perhaps you're already working in Customer Success, Implementation or Customer Consulting for an HR technology or Performance Management provider and fancy a new challenge? Then we might have just the opportunity for you! Location: Warrington (Hybrid – 3 days office/2 days home) Salary ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

Managing Director and shape its next stage of growth. This is a hands-on opportunity to lead an established commercial team, develop major customer relationships and bring greater structure to sales activity. You'll have the autonomy to influence the sales strategy, support your team's development and personally … coach and develop a commercial team of five, including account management and business development. - Build and deliver a sales strategy focused on profitable growth, customer retention and new business. - Introduce structured account planning, identifying opportunities across customer sites, departments and product requirements. - Take personal responsibility ...

agencies (including PR and graphic design) for ad management and media outreach. Support Account Management and key commercial stakeholders with promotional activity and client retention initiatives. Maintain productive relationships with suppliers and external partners. Qualifications and Skills Demonstrable experience managing ROI-driven digital and offline marketing campaigns. Minimum ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

Business Development team. They focus on bringing new customers on board; your role focuses solely on managing and developing existing relationships. With an established customer portfolio, ongoing product development and the backing of a sizeable group, there's plenty to work with. Your role As Account Manager … renewals, resolving concerns and identifying where additional products or services could make a difference. Your responsibilities will include: Building lasting relationships across an existing customer portfolio. Managing contract renewals and supporting customer retention. Identifying opportunities to grow accounts through relevant upgrades and additional services. Working with internal teams ...

payments and fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital.Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention.Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow.Build for scale … experiences that work across markets.Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision.Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform.Embrace AI: Use AI tools to accelerate discovery, research and decision-making ...

Monitor performance and client outcomes to maintain exceptional service standards. Act as senior stakeholder across key client relationships. Support strategic account growth and client retention initiatives. Provide senior-level guidance on complex organic search challenges and opportunities. Agency Growth Partner with commercial and client services teams to support … Delivery of agreed commercial and profitability targets. A highly engaged, well-developed and scalable team. Best-practice processes embedded throughout the department. Strong client retention and revenue growth. Continued evolution of the agency's organic search offering. About You We're looking for a commercially minded leader ...