8 of 8 Remote Customer Retention Jobs in the North of England

accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the … and offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead … with commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of £10K-£30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of 10K- 30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of £10K-£30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … experience Experience in pricing and packaging across global geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Ideally an IT SAAS subscription based pricing background in both B2C and B2B products Excellent data literacy with a highly analytical and More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … a Scrum/Agile environment Experience working with CI/CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to More ❯