14 of 14 Remote/Hybrid Customer Retention Jobs in the North of England

with a fast-growing software organisation to appoint an experienced and commercially driven Director of Account Management to lead and scale a high-performing customer revenue function across the UK region. This is a strategic leadership role for a customer-focused commercial leader with a proven background … SaaS, retention strategy, and revenue growth. The successful candidate will lead a team of Account Management leaders and professionals, driving customer retention, Net Revenue Retention (NRR), expansion revenue, and long-term customer success outcomes. The role combines executive-level strategic leadership with ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join … well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership ...

Location : Stockton On Tees (hybrid) This role sits at the heart of how our client communicates with its customers. As an Email Marketing Associate – Customer Comms & Automation, you will own the lifecycle email programme – designing, building, and optimising the automated workflows and triggered communications that guide customers from conversion … through to long-term engagement. Working alongside a colleague who manages outbound cold email, segmentation, and re-engagement campaigns, your focus is firmly on customer-side communications: conversion journeys, onboarding sequences, usage nudges, lapsed customer recovery, and the full suite of sales funnel automations. ...

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks ...

Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support … that vision into reality Main Responsibilities - You'll: Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry. Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

Customer Success Manager Location: Manchester (hybrid - office based with 1 day WFH) Salary: £30,000 - £45,000 DOE About the business This is an exciting opportunity to join a high-growth UK start-up and despite their early stages, the business has built an outstanding reputation for the quality … their space and scaling fast, while still retaining a close-knit, collaborative culture where individuals can genuinely shape how things are done. As Customer Success Manager, you'll sit at the heart of the revenue function and play a key role in driving long-term customer value, retention ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

department on a journey of transformational change. The Role You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey Key Responsibilities • Lead, coach, and develop a team of implementation specialists • Set performance … clients during implementations • Build strong relationships with clients and internal teams (e.g., sales, product, support) • Manage expectations and ensure clear communication throughout projects • Maximise customer retention through ongoing service delivery • Develop and optimise implementation processes, tools, and methodologies • Drive efficiency, scalability, and consistency across projects • Monitor KPIs ...

basis for pipeline cadence and reporting. You'll own: Marketing-sourced pipeline against agreed revenue targets Account-based marketing into a finite, named UK customer base Sales and marketing alignment, including SLAs, qualification and handover Customer marketing for retention and upsell across the existing base Brand ...

basis for pipeline cadence and reporting. You'll own: Marketing-sourced pipeline against agreed revenue targets Account-based marketing into a finite, named UK customer base Sales and marketing alignment, including SLAs, qualification and handover Customer marketing for retention and upsell across the existing base Brand ...

wider sales team and laboratory operations to ensure seamless client experience. Managing a portfolio of existing accounts through regular quarterly touchpoints, ensuring client retention and identifying upsell opportunities. Maintaining accurate and up-to-date records of sales activities using CRM systems (Salesforce) and internal tools. Occasional … workload and priorities in a hybrid working environment. Experienced in Microsoft office, CRM experience is a bonus but, not essential. Any exposure to customer facing, account management, or technical support role within a scientific setting is desirable but, not essential. What s great about this role? Full training ...