11 of 11 Remote Customer Retention Jobs in the North of England

Understand tracking requirements via Google Tag Manager and support configuration. Work with technical teams on dataLayer specifications for custom tracking. Ensure tracking and reporting align with client KPIs. Client Retention Build strong relationships with clients. Take a senior role in managing Paid accounts. Implement strategies to meet KPIs and objectives. Support the team in resolving client issues. Authority More ❯

value to clients A self-starter who thrives in a fast-paced, autonomous environment What You’ll Be Doing Own the full commercial lifecycle – from new business to client retention and account growth Personally lead and close high-impact opportunities while building the team around you Design and implement scalable sales and account management processes Recruit, develop and More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and operations. More ❯

value crypto players across multiple regions. Youll be responsible for developing and nurturing relationships, identifying opportunities to boost lifetime value, and delivering tailored campaigns and rewards to ensure elite customer satisfaction and retention. What's on offer: Competitive Salary + Performance-Based Bonuses Remote Working Opportunity to Shape the VIP department Key responsibilities of theHead of VIP Crypto Player … with top-tier customers, ensuring high engagement and satisfaction levels. VIP Program Strategy & Execution Design and optimise the VIP experience from onboarding to personalised promotions, exclusive events, and retention initiatives. Data-Driven Personalisation Use player data and behavioural analytics to segment users, track activity, and anticipate needs delivering relevant, real-time value. Issue Resolution & Support Act as the … quickly and professionally. Collaboration Work closely with product, marketing, operations, and support teams to align on VIP goals, campaigns, and service improvements. Reporting & KPIs Track key metrics including retention rate, lifetime value (LTV), average revenue per user (ARPU), churn. Skills and capabilities of theHead of VIP Crypto Ability to set up a VIP department from scratch for Crypto More ❯

Desk-Based Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯

extending our experimentation platform to provide fully dynamic, user specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/… availability. We serve billions of requests per week with double digit millisecond response times. Reliability, scalability, and cryptographic agility is critical to us! Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of truth for all products, subscriptions More ❯

aims and ambitions, issues and challenges Develop and maintain strong, long-term client relationships built on trust and results Working collaboratively with the wider CDS operational teams to ensure customer satisfaction related to service delivery/support services across CDS clients. To develop ‘higher and wider’ client relationships across your nominated accounts. Flexibility and innovation to respond to customer needs, often travelling to customer sites to work with them to … develop and agree solutions. About You Hardworking, determined individual who is results driven Strong understanding of digital, data and technology solutions and delivery approach Proven track record of client retention and account growth Self-starter equipped with tenacity, resilience and a competitive streak Strong communicator, with a desire to build long-term relationships At Furza, we’re committed More ❯

sitting in the product team, reporting into the Head of Data Science & Analytics. You’ll work across one of their flagship digital platforms, helping teams understand user behaviour, optimise customer journeys, and support personalisation efforts. A strong grounding in SQL and a passion for experimentation are key. Key Responsibilities - Analyse user journeys and behavioural data to support product and … pipelines. Skills & Experience Essential: - Good working knowledge of SQL for data analysis. - 1–2 years experience in a data, product or digital analytics role. - Strong understanding of user behaviour, customer journeys, and retention metrics. - Comfortable working in a fast-paced, product-led environment. Desirable: - Experience working on a consumer-facing digital product. - Exposure to A/B … How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords Data Analyst, Product Analyst, SQL, Digital Analytics, Subscription Analytics, Customer Journey, A/B Testing, Remote Jobs, Behavioural Insight, Python, Digital Products More ❯

sitting in the product team, reporting into the Head of Data Science & Analytics. You'll work across one of their flagship digital platforms, helping teams understand user behaviour, optimise customer journeys, and support personalisation efforts. A strong grounding in SQL and a passion for experimentation are key. Key Responsibilities - Analyse user journeys and behavioural data to support product and … pipelines. Skills & Experience Essential: - Good working knowledge of SQL for data analysis. - 1-2 years experience in a data, product or digital analytics role. - Strong understanding of user behaviour, customer journeys, and retention metrics. - Comfortable working in a fast-paced, product-led environment. Desirable: - Experience working on a consumer-facing digital product. - Exposure to A/B … How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords Data Analyst, Product Analyst, SQL, Digital Analytics, Subscription Analytics, Customer Journey, A/B Testing, Remote Jobs, Behavioural Insight, Python, Digital Products More ❯

PHP Framework 2 years' experience of using/supporting MySQL/SQL bespoke database applications. Experience with Jira and Bitbucket or similar systems Personable & friendly character, natural motivator Drives customer satisfaction and retention Organised, multitasked and professional Results oriented. You are looking to personally grow in a growing and ambitious company. You understand the client 1st' focus More ❯