Data Insight and CRM Manager
Newcastle upon Tyne, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Found Consultancy
closely with multi-stakeholders across the organisation and deliver on Data insights + CRM projects that will drive loyalty and spend from the existing customer base. Key Areas:- * Marketing Data Insights * Lifecycle Marketing * Rewards Programme * Strong data-driven, cross-channel experience * Experience in a brand/ecommerce environment B2B … B2C Job Responsibilities * Reviewing the customer loyalty scheme and update it to drive demonstrable value to the business and all customer segments * Working with the loyalty and CRM partner you will manage customer journeys to create, maintain and grow customer database * management and ongoing reporting and … optimisation of key lifecycle journeys, include onboarding and lapsing journeys as well as upsell, cross sell and reordering * Customer segmentation – Leading the communications strategy * Promotional Strategy – Managing our mix of site-wide sales * Customer Rewards Programme & Marketing lifecycles * Working collaboratively with stakeholders, both internally and externally, to more »
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