1st Line Support Technician - MSP
Stockport, Greater Manchester, North West, United Kingdom
VCG
includes: Providing a helpful and polite first level support service through taking calls and handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products … update any required skills set Dealing with 3rd parties in a professional manner to ensure customer service levels Scheduling and supporting engineers during installations, fault resolution and 3rd party issues Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed more »
Employment Type: Permanent
Salary: £24,000
Posted: