26 to 50 of 115 ITIL Jobs in the North of England

role, with at least 1-2 years in a supervisory or management position. Proficient in using service management tools, with a strong understanding of ITIL framework and broad knowledge of IT systems and networks. Able to lead and motivate a team, with excellent problem-solving skills, and the ability to more »

implementation, project, and client management, will be key to your success in this role. Desired experience and qualifications include people and client management skills, ITIL qualifications, Microsoft Cloud Practice skills and qualifications, a strong technical knowledge across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our … future growth. Key Tasks Work as part of an IT Service Desk team based on ITIL principles. Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to the IT Technical Desk logging process. Provide sales team with pre-sales support, attend occasional more »

technical issues and solutions to a wide audience and with varying degrees of technical understanding Experience in using ITSM and Service Desk management tools ITIL/Agile methodology experience is desirable Knowledge or experience of testing, defect management and change/release processes Experience/capability of working as part more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do more »

non-technical teams, engaging and participating in agile delivery squads. Experience of working with 3rd party vendors delivering IT change. Knowledge of the various ITIL Service disciplines and an understanding of how these can be applied within and outside of IT Service. Familiarity of SLAs and a basic understanding of … and active desire to drive improvements. Demonstrable experience of designing Service Models and successfully delivering these into production. Writing high quality documentation and proposals. ITIL Foundation (either V3 or v4) is desirable Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and more »

C or above in English & Mathematics or equivalent industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and more »

advisory partner. Experience leading teams and people management. Confident with Microsoft 365 appliations including M365, Teams, Power B.I. You will also benefit from having: ITIL certified configuration management Working knowledge of Microsoft Active Directory. Working knowledge of Microsoft endpoint management solutions including intune, SCCM, Autopilot and/or other deployment more »

knowledge and expertise in IT infrastructure; Specialist knowledge of server infrastructure, network architecture, telecommunications; Thorough knowledge of structured IT Service Management methodology (such as ITIL) Experience Essential Understanding of Information Security at an academic level and or practical experience of information technology support Experience of the use of IT security more »

dealing with staff performance and disciplinary issues. Qualifications Essential Masters degree or equivalent experience Prince 2 Practitioner qualification Evidence of continued professional development Desirable ITIL foundation qualification MSP Practitioner qualification Process re-engineering Other Criteria Essential Proven ability to drive projects and initiatives from conception through implementation while improving processes more »

technical and operational strategies. Manage and optimize the support helpdesk operations, ensuring timely resolution of tickets and maintaining service level agreements (SLAs). Utilize ITIL best practices to streamline helpdesk processes and drive operational excellence. Monitor and report on key performance indicators, driving continuous improvement initiatives. Other duties: Cover OOH … 6.00pm calls go to an outsourced answering service who assess call and pass to Engineer/Help Desk Manager on call if required. Qualifications: ITIL qualification is preferred. Proven experience in a senior technical people management role, particularly in an IT helpdesk environment. Strong understanding and experience with ticketing tools more »

ESX, Horizon) Storage management and administration Experience of configuring and troubleshooting TCP/IP networking, including switches, routers, firewalls, VLANs and VPNs Understanding of ITIL And how you will be using them day to day: This role has touch points with all areas of the business including senior leadership and more »

resolve technical issues. Ability to work as a team member. Understand and use change management systems. Experience configuring and using Linux OS (desirable). ITIL Foundation qualification more »

keyboards, memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with own more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

of quality and professionalism. Excellent Time management skills. Team Player ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company more »

Administrating the Audio/Video & Video Conferencing systems. Provide ad-hoc support for key business users. Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience of providing 2nd Line support in a Windows 10/o365 environment. An enthusiasm … Network terminology and function, Laptop/Desktop/Printer hardware. Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days more »

have. Qualifications Required: Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23). Desirable: Oracle Certified CNC administrator, Hashicorp Terraform Associate, Oracle Linux Certification, ITIL Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development more »

Infrastructure, you will expertly manage customer tickets, meeting defined SLAs and KPIs through diverse channels like Phone, Email, or Web portals. Working within the ITIL framework, you will ensure clear ticket updates, managing your own ticketing queue and helping your team where possible. Requirements for the 3rd Line Azure Cloud more »

**Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success more »

The Trust's QIS (Quality Improvement System) for leader's certificate or willing to achieve in agreed timescale. Desirable Masters or further professional qualifications ITIL qualification PRINCE 2 Project Management qualification Experience Essential Experience of developing training, learning materials and digital content. Experience of staff management Experience in managing resources more »

desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be … strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT … Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between more »

/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain … or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating more »

documentation Ability to work both collaboratively and without supervision Desirable: Knowledge of Nucleus, Omnichannel, Audatex Understanding of the principles of Information Technology Infrastructure Library (ITIL) Networking skills an advantage Knowledge of VMWare useful Knowledge of Adobe apps Knowledge of Microsoft Intra/Azure an advantage Benefits 29 days annual leave more »

Systems Analyst Permanent Tyne & Wear £42,000 Excellent benefits Hybrid working (3 days per week on site) Sellick Partnership are partnering once again with our long-standing not-for-profit client based in Tyne and Wear to recruit for a more »

Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable Contribute to … experience will be beneficial for the role: Proven experience co-ordinating Service Design and Service Transition activities for new and changed services Understanding of ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management more »