Remote ITSM Jobs in the North of England

1 to 25 of 28 Remote ITSM Jobs in the North of England

Digital Workspace Technical Product Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager - DevOps

Manchester, United Kingdom
Hybrid / WFH Options
Michael Page
business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with More ❯
Employment Type: Permanent
Salary: £72000 - £92000/annum
Posted:

Service Delivery Manager - DevOps

Salford, Lancashire, England, United Kingdom
Hybrid / WFH Options
Michael Page Technology
business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with More ❯
Employment Type: Full-Time
Salary: £72,000 - £92,000 per annum
Posted:

Service Delivery Manager

Salford, Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Technical Specialist

Alderley Edge, Cheshire, North West, United Kingdom
Hybrid / WFH Options
Niche Employment Solutions Limited
Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme and More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

IT Technical Specialist

Alderley Edge, Cheshire, England, United Kingdom
Hybrid / WFH Options
Robertson Sumner Ltd
a productive hybrid and remote workforce. Collaborative Environment: Partner across HR and IT to improve employee lifecycle technology experiences. Skill Development: Enhance your skills in automation, identity management, and ITSM practices. Supportive Location: Join a vibrant and forward-thinking tech team based in Alderley Park. Key Role Responsibilities: Support and optimise end-user computing systems and collaboration tools. Configure and More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

Service Desk Analyst

Oldbury or Chester CH2 1HJ, United Kingdom
Hybrid / WFH Options
Midlands and Lancashire Commissioning Support Unit
requests through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service desk operating More ❯
Employment Type: Fixed-Term
Salary: £27485.00 - £30162.00 a year
Posted:

Change Manager, ITIL, Hybrid working

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Sanderson
track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯
Employment Type: Contractor
Rate: £575 - £625 per day
Posted:

Systems Engineer

Meadowfield Industrial Estate, Durham, County Durham, England, United Kingdom
Hybrid / WFH Options
CEF - City Electrical Factors - IT
large-scale SaaS platforms and integrations. Familiarity with email/web security platforms (e.g. Proofpoint, Forcepoint, Zscaler). Understanding of Atlassian tools such as Jira and Confluence. ITIL/ITSM certifications or relevant qualifications. About Us: CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

IT Service Desk Analyst - 1st Line

Lancashire, United Kingdom
Hybrid / WFH Options
hireful
role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you More ❯
Employment Type: Permanent
Salary: GBP 25,000 - 30,000 Annual
Posted:

IT Service Desk Analyst – 1st Line

Bolton - Hybrid, Lancashire, United Kingdom
Hybrid / WFH Options
hireful
role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum up to £30k base DOE plus great benef
Posted:

IT Problem Manager

Liverpool, Lancashire, United Kingdom
Hybrid / WFH Options
International Catalyst Services, LLC
related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Leader

Northwich, Cheshire, North West, United Kingdom
Hybrid / WFH Options
TEEMZ LTD
and IT systems e.g. FTTC, FTTP, MPF, VOIP Experience of working in a Telecoms Industry will be a strong advantage to the role A strong grasp of Microsoft Office, ITSM tools, and ITIL frameworks. Exceptional communication skillsclear, confident, and calm under pressure. Bonus if you have: Power BI skills, telecoms industry experience, and a results-driven mindset. More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

End User Compute Support Analyst

Newcastle upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
Desirable Awareness of digital channel shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both technical and non-technical people. … Any additional experience of business or IT work outside of degree would be beneficial. Presenting to groups of people. Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of Windows 7 & 10 environments. Qualifications Essential A-Level or equivalent in a More ❯
Employment Type: Permanent
Salary: £27485.00 - £30162.00 a year
Posted:

1st Line Technical Support

Northwich, Cheshire, England, United Kingdom
Hybrid / WFH Options
Teemz Ltd
and experience: Experience in a Customer Service/Helpdesk/Service Desk role. Strong understanding of IT systems and troubleshooting methods. Familiarity with Microsoft Office and IT Service Management (ITSM) tools. Knowledge of Cisco routers and Draytek. Ability to access and diagnose MPLS and router faults. Competency demonstrated in supporting products and services such as Managed and Wholesale DSL, FTTC More ❯
Employment Type: Full-Time
Salary: £30,000 per annum
Posted:

Service Implementation Manager

Newcastle Upon Tyne, United Kingdom
Hybrid / WFH Options
Health Research Authority
Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service … services offered within RSP(Research System Programme). The role will incorporate system and process management and also act as a central point of contact within HRA for any ITSM reporting and functional design requirements from these systems. They will be part of a highly successful team working as part of the RSP within the HRA. The role is a … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. Main More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Service Implementation Manager

Manchester, United Kingdom
Hybrid / WFH Options
Health Research Authority
Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from Service Design to Service … services offered within RSP(Research System Programme). The role will incorporate system and process management and also act as a central point of contact within HRA for any ITSM reporting and functional design requirements from these systems. They will be part of a highly successful team working as part of the RSP within the HRA. The role is a … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. Main More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Service Desk Analyst

Newcastle Upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
Desirable Awareness of digital channel shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both technical and non-technical people … Service Desk Strong attention to detail in logging support calls, updating call details Experience supporting Desktop hardware and Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant experience of the subject matter More ❯
Employment Type: Permanent
Salary: £26530.00 - £29114.00 a year
Posted:

IT Engineer

Sheffield, South Yorkshire, United Kingdom
Hybrid / WFH Options
Context Recruitment
support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain … Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer More ❯
Employment Type: Permanent
Salary: £38000 - £40000/annum
Posted:

Technical Systems Analyst

Middlesbrough, North Yorkshire, North East, United Kingdom
Hybrid / WFH Options
Reed Technology
and scripting solutions using PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of … Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development and continuous learning. More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

AI & Automation Engineer

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Eutopia Solutions ltd
chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum, Negotiable, Inc benefits
Posted:

Principal Service Delivery Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Evri
at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and … robust BCP and DR plans for critical services. Manage Vendor Performance: Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings. Own the Tools: Ensure ITSM tooling is modern, effective, and supports service objectives. Inspire and Lead: Build a high-performing team culture, nurturing leadership and specialist talent. Be a Trusted Partner: Act as a senior … Experience & Skills Proven track record in leading IT Service functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skillsable to translate tech into business value Strategic thinker with strong analytical and planning More ❯
Employment Type: Permanent
Salary: £80,000
Posted:

Infrastructure Manager

North West London, London, United Kingdom
Hybrid / WFH Options
JobHeron
Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯
Employment Type: Permanent, Work From Home
Posted:

Helpdesk OSD Analyst

Manchester, United Kingdom
Hybrid / WFH Options
Pontoon
per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead … Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage … events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and More ❯
Employment Type: Contract
Posted:
ITSM
the North of England
10th Percentile
£21,250
25th Percentile
£26,500
Median
£35,000
75th Percentile
£46,000
90th Percentile
£67,500