1 to 25 of 30 Remote/Hybrid ITSM Jobs in the North of England

product community or thought leadership group. Experience developing or contributing to business continuity or disaster recovery plans. Awareness of upcoming trends in ITSM, low-code/no-code platforms, and digital service delivery. Experience implementing or integrating other modules within the ServiceNow ecosystem (e.g. HRSD, SecOps, GRC). Selection Process ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

opportunity to work with enterprise clients and provide technical leadership across projects. Key Responsibilities: Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.). Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing ...

Tendering and bid support experience Managing Profit & Loss, forecasting and financial reporting Confident user of business tools such as Oracle, Remedy ITSM and MS Office What we offer: A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

regular audits of the CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud ...

systems Use of Microsoft Office Suite GCSE English Language and Maths grade C or above (or comparable qualification) Desirable ITIL Foundation Certificate in IT Service Management Educated to A level standard Experience Essential Substantial experience in a technical role Proven experience in the development of computer based solutions Systems development ...

urgency and appropriate actions to mitigate threats. Participate in the incident response process, assisting with investigation and remediation. Support managing support request via the ITSM tool. Undertake BAU activities such as daily checks. Assist with analysing and trending of security log data. Support triaging of vulnerabilities, response and mitigation with ...

support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range ...

technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This post is subject to the Rehabilitation ...

qualifications Excellent written and verbal communication skills across technical and non-technical audiences Critical thinking and problem-solving ability Working knowledge of IT service management Ability to meet deadlines while managing shifting priorities Confidence working independently and collaboratively as part of a wider team Devonshire is an equal-opportunity employer ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

background delivering technology services into retail or hospitality sectors An understanding of technology and experience working with ITIL frameworks Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Experience managing supply chain or logistics support functions Permanent position Sheffield based HQ (S20) Hybrid working policy ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

related automation tools. Experience with RBAC, security, and compliance in enterprise environments. Knowledge of CI/CD, DevOps, and integration with monitoring and ITSM tools. Excellent communication, documentation, and stakeholder management skills. Knowledge of config as code concepts If you are interested in this role or wish to apply, please ...

Mode of Working Hybrid/Office Based: Office based Duration of Assignment: 3 months The Role ServiceNow HRSD Lead Required Technical Skill Set: ServiceNow, ITSM Modules, HRSD module No. of Requirements: 1 Desired Experience Range: 8+ Location of Requirement: UK Your Responsibilities: (Up to 10) Requirements Sanitation: Work with stakeholders ...

medical | Pension | Bonus | Hybrid working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform life cycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock - James Street Station) with hybrid working (2 days onsite) , you'll lead upgrades, custom development and integrations ...

Private medical | Pension | Bonus | Flexible working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform lifecycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock – James Street Station) with hybrid working (2 days onsite) , you’ll lead upgrades, custom development and integrations ...

Our client is seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security ...

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...