17 of 17 Remote/Hybrid ITSM Jobs in the North of England

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

more industry accepted Agile competencies such as CSM or CPO - Familiarity with process improvement competencies such as Lean Six Sigma - Familiarity with IT Service Management, ITIL best practices - Familiarity with ALM tools such as Azure DevOps ...

excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB ...

business needs into actionable requirements Key Skills: Strong experience as a Product Manager within ServiceNow environments Good functional knowledge across key modules such as: ITSM HRSD ITOM CSM Proven ability to: Define product vision and roadmap Manage and prioritise backlogs Deliver value-driven outcomes Strong understanding of Agile/Scrum ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

systems Experience working closely with DevOps, QA, engineering, and release management teams Strong working knowledge of tools such as Jira, ServiceNow, or similar ITSM/delivery tooling Experience working in Agile, Scrum, or hybrid delivery environments Strong stakeholder management skills across technical teams, product teams, and third-party vendors Hands ...

years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment, responsive to urgent ...

relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

second line support teams to ensure consistent, high-quality service delivery. Ensure incidents, service requests, problems and changes are managed effectively through ServiceNow. IT Service Management Execution: Operate ServiceNow as the system of record for live service operations. Ensure ITSM processes are applied consistently and pragmatically across the service desk. … Proven experience managing live service operations in a managed services environment. Previous experience in and ISO 20000/27001. Strong hands-on experience operating ITSM processes using ServiceNow. Experience supporting cloud hosted (Azure) or Modern Workplace services (Microsoft M365) in live operation. Demonstrated operational leadership and decision-making capability Strong ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions … align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools ...

performing solutions aligned with enterprise IT strategy. Key Responsibilities: Architecture & Solution Design Define and design end-to-end ServiceNow architecture across modules such as: ITSM ITOM (Discovery & Service Mapping) ITAM Develop architectural blueprints, standards, and best practices Align solutions with enterprise IT strategy and digital transformation goals Lead design … estimation, and continuous improvement Key Skills: 10+ years’ experience in IT, including 3+ years as a ServiceNow Architect Deep expertise in: ServiceNow platform architecture ITSM, ITOM, ITAM modules Strong hands-on experience with: JavaScript, Glide, Flow Designer, Integration Hub Proven experience delivering large-scale ServiceNow implementations Strong integration experience across ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...