16 of 16 Remote ITSM Jobs in the North of England

leading teams of ServiceNow developers and implementing quality standards (code and architectural reviews). 5+ ServiceNow CIS certifications . Experience with at least three ServiceNow product lines outside of ITSM (e.g., ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Advanced scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms (AWS, Azure More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

CompTIA A+ (IT support and maintenance) Cisco Certified Network Associate (CCNA) (Networking) Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies) Certified Information Systems Security Professional (CISSP) (Cybersecurity) ITIL Foundation (IT service management) Google IT Support Professional Certificate (entry-level IT support skills) Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support More ❯

telecoms). Strong commercial acumen and stakeholder management skills. Preferred Qualifications Bachelor's degree in Supply Chain, IT, or related field. CIPS or CPSM certification. Familiarity with ITAM/ITSM tools (e.g., ServiceNow, Lansweeper). Core Competencies Strategic thinker with a knack for long-term planning. Expert negotiator with strong influencing skills. Analytical mindset with financial forecasting capabilities. Relationship builder More ❯

understanding of cloud platforms (Azure preferred). Knowledge of Infrastructure-as-Code (IaC), APIs, and automation tools. Familiarity with CI/CD pipelines, monitoring, and observability tools. Knowledge of ITSM, Agile, DevOps, and service-level objectives (SLOs) and indicators (SLIs). Excellent problem-solving skills and ability to work in complex, multi-supplier environments. Desirable: Bachelor's degree in Computer More ❯

role) Additional Skills: Knowledge of Apex code and Salesforce integrations (APIs) 3rd line IT support experience Familiarity with Microsoft 365, Intune, and cloud technologies (IaaS, PaaS, SaaS) Experience with ITSM platforms and documentation **Please note visa sponsorship is not available for this role. You must have existing full right to work documentation with no time-limitations to be considered More ❯

employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our growing ITSM teams in leading a large migration programme from our legacy products. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used More ❯

qualifications you will need to succeed in this role before applying below. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our growing ITSM teams in leading a large migration programme from our legacy products. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯

that integrate Active Directory and guest access solutions. Experienced in creating both high-level and low-level design documentation, with proficiency in Visio and Ekahau Pro. Familiar with IT service management and collaboration tools such as ServiceNow, Remedy and SharePoint. Highly organised, detail-oriented and focused on delivering a seamless end-user experience. All candidates will need to go through More ❯

HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. … ll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication and collaboration skills. What you More ❯

HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. … ll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports and documentation Confident communication and collaboration skills. What you More ❯

reduce operational impacts and support UKHSA's critical capabilities in public health surveillance, emergency response, and health inequalities reduction Coordinate the onboarding of new services into UKHSA's ServiceNow ITSM platform, working closely with project teams, service architects, support operations and commercial functions to ensure shared understanding of service responsibilities and performance expectations About us We pride ourselves as being … integrates them seamlessly into the UKHSAs operations. Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service transitions. Desirable criteria: Prior experience in leading teams would be advantageous for the Matrix Management role. Selection Process Detail … seamlessly, meeting both business and operational requirements Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service transitions. Desirable criteria may be used in the event of a large number of applications/large amount of More ❯

Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with a focus More ❯

Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable … with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module More ❯