1 to 25 of 27 Remote Incident Management Jobs in the North of England

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

and questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

are appropriately patched and maintained to minimise vulnerabilities. Ensure standards are adopted across Service Teams. Mentor and support Service Teams on appropriate use of cloud resources. Contribute to service management processes covering change control, incident management and DR. Operate in a fast-paced agile environment, balancing an operational mindset with the need to deliver. The ideal skills … across network, backup, observability, security and governance. Experience at managing security of systems in line with ISO27001, Cyber essentials or NIST standards. In-depth experience with Identity and Access Management, including Privileged Access In-depth experience with Terraform, IaC and associated pipeline management. Experience managing Windows and Linux servers and associated services, e.g. Directory Services. Experience with cloud native … serverless architectures. Experience with disaster recovery and service management principles and processes. Good understanding of agile and modern software engineering and development practices. Experience across a range of the following technologies: CloudFront, WAF, AWS Firewall, API Gateway, Transit Gateway AWS VPN, Zscaler ZPA, AWS Identity Centre, Microsoft Entra AWS Backup, AWS Systems Manager, Security Hub, Guard Duty, Microsoft Defender More ❯

maintain the applications that are in production or work on operational support and break-fix of our core IT business systems. The roles will include (but not limited to): Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and … assessments Change management - code deployment and control These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate. Key responsibilities: Leadership and Management Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner. Provide data to enable reporting … on project delivery to senior management and governance boards Feed data into the roadmap of projects with timelines of completion Proactively monitor services to ensure that they are performing as expected. understands key change management tools and processes. Service Delivery Work with team members to arrive at technical decisions and ensure the correct process is being followed at More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality More ❯

alert fatigue. You'll create bespoke analytic rules and collaborate with analysts to refine detection capabilities. You'll also take an active role in managing security alerts and leading incident response and investigation efforts. As a senior colleague, you'll advise on cyber risks, emerging threats, and mitigation strategies aligned with the Government Security Framework and standards. You'll … responsibilities You will be: Leading large, cross-functional technical team in the design, development, and enablement of automated monitoring processes, advising on the latest SIEM (Security Information and Event Management) and network analysis tools, techniques, and procedures to detect malicious activity, while communicating directly with leadership on the progress and status of monitoring. Leading wider implementation of a monitoring … as expected, ensuring requirements, policies, and standards to govern all activities and outputs are met. Reviewing high-priority or high-complexity analysis of security event data to manage security incident response, making key decisions on reporting or escalations for monitoring Containing and remediating those incidents, identifying potential process improvements. Communicating with a broad range of senior stakeholders and be More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately A collaborative mindset, comfortable working in a dynamic, fast-paced environment Knowledge of AWS, Datadog … Splunk (VictorOps) Familiarity with ITIL processes (or similar support frameworks) Experience working within regulated environments Experience with KPI/Dashboard reporting and maintaining activity reports Proven ability to manage incident handovers effectively Microsoft, CompTIA, or other technical certifications (desirable) A continuous improvement mindset and a passion for delivering excellent user experiences The Perks: 25 Days Holiday, with the option More ❯

within a timely manner to allow us to drive SLA performance. You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently Take good care of all Company supplied tools and equipment Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

within a timely manner to allow us to drive SLA performance. ~ You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. ~ Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

within a timely manner to allow us to drive SLA performance. ~ You’ll be accountable for ensuring high priority incidents are picked up and handed over to our Major Incident Management team to reduce our customers degradation or outage time. ~ Ensure that reported faults and Service and requests are responded to in line with SLAs and all Company … effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings of a Service More ❯

sit at the heart of our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and more cost-efficiently. What you … ll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules, and self-service infrastructure Enhancing CI/CD pipelines (Azure DevOps, YAML-based … services (SQL, Cosmos DB, ADF, Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and automated budget controls What we More ❯

collaboratively with colleagues across multiple departments. Your day-to-day responsibilities will include supporting policy development in line with leading frameworks such as ISO 27001 or NIST, overseeing vulnerability management activities alongside IT professionals, conducting architectural reviews for new projects, and helping drive continuous improvement in technical controls. You will also be instrumental in managing third party risks by … assessing supplier compliance, contributing to incident response processes when issues arise, preparing insightful metrics for leadership teams. Collaborate with teams across the business to identify, assess, and track risk mitigation activities through to completion. Support the creation and maintenance of information security policies, standards, and procedures aligned with regulatory frameworks and industry best practices. Assist in managing third party … where necessary, and help implement new solutions as required. Contribute to the deployment of advanced security tools and technologies that enhance the organisation's overall cyber resilience. Oversee the incident management process by supporting detection, response, reporting, and resolution of security incidents. Prepare clear security metrics reports for stakeholders at all levels to inform decision-making and demonstrate More ❯

to good practice. Ensure stakeholders are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioners Office (ICO). Collaborate with Technology … business units to implement privacy-by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response plans and ensure timely reporting … DPIAs) for high-risk processing activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging technologies. Excellent communication and stakeholder More ❯

to good practice. Ensure stakeholders are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioner’s Office (ICO). Collaborate with … business units to implement privacy-by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response plans and ensure timely reporting … DPIAs) for high-risk processing activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging technologies. Excellent communication and stakeholder More ❯

Incident Response Analyst Cybersecurity Consultancy (UK-Based, Remote with Travel) We are currently working with an innovative and growing UK-based cybersecurity consultancy to recruit an Incident Response Analyst . This is an exciting opportunity to join a forward-thinking organisation that provides penetration testing and continuous vulnerability management services to a wide range of clients across … sectors. As part of the expanding Incident Response team, the successful candidate will play a critical role in detecting, analysing, and mitigating cyber threats. This role requires strong analytical thinking, problem-solving abilities, and the agility to operate in a fast-paced environment. Key Responsibilities: Conduct initial assessments of security incidents and contribute to incident management. Participate in … live Incident Response operations, including digital forensic investigations. Perform security assessments, threat intelligence gathering, and OSINT analysis. Collaborate across departments to ensure a comprehensive approach to cybersecurity. Engage directly with clients to retrieve relevant logs and access infrastructure for forensic analysis. Thoroughly document incidents, including timelines, affected systems, response actions, and improvement recommendations. Produce clear, detailed reports for client More ❯

Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users More ❯

curious, analytical thinker with a passion for technology and problem-solving, we want to hear from you! Role Support cyber security risk assessments, cyber security audits and cyber security incident management. Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features. Liaise with colleagues across the Council to ensure More ❯

enabling faster, more efficient delivery of insights and innovation across the Group. What you'll do Manages the development and/or operation of significant aspects of the data management system with guidance from senior colleagues. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development … suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Delivers outcomes by managing others and working within established systems. Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches … with Google Cloud products, particularly in the context of analytics platforms or large-scale infrastructure. Understanding of Site Reliability Engineering (SRE) principles, including SLIs/SLOs, error budgets, and incident response. Experience with infrastructure as code (e.g., Terraform, Deployment Manager) and CI/CD pipelines. Proficiency in monitoring, logging, and observability tools (e.g., Stackdriver, Prometheus, Grafana). Knowledge of More ❯

through software delivery pipelines using Infrastructure as Code Maintaining and Developing Infrastructure - Curate the Container Orchestration, Monitoring, Messaging and Data Storage Platforms, developing any necessary integration Supporting Incidents - Assist Incident Management in Production all the way through impact assessment, service restoration and post-mortems, including being part of the SRE on call rotation Sharing Knowledge - Enabling development teams … gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on customer experience with good More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯