inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, trackingissue status, validating corrective actions and proposing … communication of the resolution to the client. Assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action. Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issuetracking systems, while keeping the client informed. Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate. Builds client relationships through accurate and More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
LeoVegas Group
domain. Ensuring scalability and fault tolerance of systems through the implementation of microservices architecture. Utilizing Git/Github for version control and Jira for issue tracking. Building and maintaining complex systems to optimize performance and functionality. OUR SUCCESSFUL CANDIDATE WILL HAVE: ESSENTIAL SKILLS 3+ years of experience with common … Experience in building scalable and fault-tolerant systems with a focus on microservices architecture. Strong knowledge of version control using Git/Github and issuetracking with Jira. Demonstrated expertise in building complex systems and understanding their functionalities. WHO ARE WE? At the core of LeoVegas Group, is More ❯
Experience API testing. Desirables: Prior experience of working in the gambling industry or comparable projects with similar scope and intricacy. Familiarity with test management, issuetracking, and project management tools. Understanding of contemporary testing techniques and approaches. Previous testing experience involving 3rd Party feed data. Proficiency in API … support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a More ❯
Experience working with automation. Prior experience of working in the gambling industry or comparable projects with similar scope and intricacy. Familiarity with test management, issuetracking, and project management tools. Understanding of contemporary testing techniques and approaches. Previous testing experience involving 3rd Party feed data. Proficiency in API More ❯