4 of 4 Remote/Hybrid Journey Map Jobs in the North of England

maturity of the UX function. Design Delivery Drive end-to-end UX design activities from discovery through to delivery and optimisation. Create journey maps, wireframes, prototypes and high-fidelity designs. Solve complex interaction and information architecture challenges. Contribute to major transformation and re-platforming initiatives. Ensure design solutions ...

Research: Engage with customers to gather insights, testing ideas and iterating on designs based on feedback. Service Mapping: Create detailed service blueprints and journey maps that clarify the customer experience. Prototyping: Develop prototypes that bring your concepts to life, ensuring they are both functional and user-friendly. Collaborate ...

through feedback and user behaviour What we're looking for Essential: Experience designing digital products with a strong user-centred approach Proven ability to map and optimise end-to-end customer journeys Experience working within agile product and technology teams Portfolio demonstrating UX design, problem-solving and customer-focused … outcomes Strong understanding of UX, interaction design and information architecture Proficiency in creating user flows, wireframes, prototypes and journey maps Experience with modern design tools, particularly Figma Knowledge of accessibility and inclusive design principles Ability to use customer insight and data to inform design decisions Strong communication ...

Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number … fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer ...