4 of 4 Remote/Hybrid Knowledge Management Jobs in the North of England

months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with an instantly recognisable … companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

with a passion for clarity, quality, and process excellence? We're looking for a Senior Document Controller to take ownership of a critical business management system, ensuring documentation is accurate, compliant, and accessible across the organisation. This is a fantastic opportunity for someone who thrives on structure, precision … communicated. About the Role As Senior Document Controller, you'll be responsible for the full lifecycle of controlled documents within the organisation's management system. You'll partner closely with document owners, subject matter experts, and stakeholders across the business to rebuild, streamline, and maintain a world-class documentation ...

Organisation This is a large, global organisation where technology plays a central role in how the business operates. Core systems underpin finance, people, knowledge management, client engagement, and service delivery, making this a high-profile and business-critical position. The organisation continues to invest in modern platforms, cloud … track record of leading system integration, modernisation, or cloud-aligned initiatives ** Confident people leader with experience managing teams and third-party partners ** Excellent stakeholder management skills, able to balance competing priorities and influence at senior levels ** Solid understanding of live service, support, and operational resilience in a 24/ ...