IT Support Analyst (Out of Hours)
- Location
- Newcastle upon Tyne, England, United Kingdom
queries. Troubleshooting IT problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Azure Virtual Desktop, Cisco VPN & Microsoft Multi-Factor Authentication). Ensure all interactions with the IT Service Desk are logged accurately in our ITSM tool (ServiceNow). Make use of and follow … busy professional services environment, supporting 2000+ customers. Significant experience working with high profile, VIP customers, in a demanding and time critical environment. ITILv4 qualification Microsoft Windows 11/Microsoft 365 certifications Experience using Powershell for bulk user administration tasks Experience of using automation technologies to streamline processes (e.g. ...