urgency, recover priority incidents under pressure, and maintain core support coverage across on-site and offshore support hours. Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response. To be successful in this role, were seeking the following: Excellent SQL scripting skills. … solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation. Strong understanding of Site Reliability Engineering (SRE) principles, including service health, reliability, availability, observability, incident reduction, and continuous service improvement. Experience with SRE practices such as monitoring and alert tuning, incident management, post-incident reviews, root cause analysis ...