14 of 14 Remote Performance Metrics Jobs in the North of England

and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is … IT field. This position offers a hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage you to apply! Join our More ❯

basic + £6,000 car + bonus + benefits We are looking for a Senior E-commerce Front End Software Engineer to design, develop, and optimise high-performance B2C websites and shopping apps that enhance customer experience and business growth. Key Responsibilities: Develop and maintain scalable, secure, and responsive web pages using HTML5, CSS, jQuery, and Microsoft ASP. Build … and optimise cross-platform shopping apps using Apache Cordova and Ionic. Enhance Front End performance, ensuring fast load times, smooth interactions, and accessibility compliance. Work closely with UX designers, Back End developers, and digital teams to integrate Front End solutions with marketing data layers for advanced analytics and A/B testing. Collaborate with DevOps engineers to integrate CI …/CD pipelines and monitor Front End performance using New Relic. Stay up to date with emerging Front End technologies and E-commerce trends. What We're Looking For: Extensive experience in software development, including in a Front End role. Proven experience in developing and maintaining high-traffic E-commerce websites. Expertise in HTML5, CSS, JavaScript, AngularJS, jQuery, and More ❯

functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI More ❯

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

visually engaging, on-brand marketing materials. Conduct research on industry trends, competitors and audience needs to inform timely, relevant content and fuel continuous innovation. Monitor and report on content performance, providing actionable insights to optimise campaigns and maximise impact. Ensure all content reinforces Oak's brand narrative, tone of voice and positioning, working closely with the Head of Brand … events and product launches. Utilise tools like Adobe InDesign to design and format visually marketing materials. Leverage HubSpot to build lead nurture campaigns, create automated workflows and track Marketing performance Ensure all content is optimised for SEO and brand voice and tone is consistent across all , providing regular feedback, supporting professional development and allocating tasks Requirements What we're … Exceptional writing and editing skills, with a strong portfolio to match Strategic thinker with commercial awareness and understands how content fuels growth Knowledge of SEO, demand generation and content performance metrics Strong project management and stakeholder communication skills Bonus: experience working on internal comms, employee engagement, or HR tech content Experience in managing or mentoring junior team members More ❯

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. More ❯

across content outputs. Key Responsibilities Conduct detailed audience research to inform content strategy and design Develop and deliver user-centred content that aligns with product goals Analyse data and performance metrics to optimise content effectiveness Collaborate with cross-functional teams across product, design, and research Lead problem-solving discussions and provide content expertise across teams Drive innovative approaches More ❯

rapport fast and secure meetings for senior sales account managers Collaborate closely with sales and marketing to refine messaging and outreach Maintain accurate records in the CRM and track performance metrics This is the job for you if you are: Experienced in B2B sales, ideally in a lead qualification or SDR/BDR role. Experience in the tech More ❯

user guides and e-learning modules to video tutorials and FAQs. Deliver one-to-one coaching, classroom sessions, webinars, and virtual workshops. Measure training impact through feedback, assessments, and performance metrics. Partner with the Project Team to develop learning timelines and adoption strategies. Align DMS learning with compliance, data governance, and organisational policies. Provide ongoing support and troubleshooting for More ❯

activity and close key strategic deals Build and refine sales processes, playbooks, and forecasting models Collaborate with Marketing, Customer Success, and Product to align commercial efforts Use data and performance metrics to optimise team efficiency Represent the business in demos, client meetings, and industry events Candidate Requirements Essential: Strong experience selling a SaaS solution (must-have) Background in More ❯

trajectory.You will be a figurehead in the reporting of capital investment appraisal process, covering both pre and post investment appraisal. Building and monitoring dashboards measuring KPI’s and key performance metrics to support the production of weekly, monthly and annual reporting with commentary.Supporting stakeholders across the organisation is a key aspect to the role, however we have the … working from home if desired. Salary at c£70,000 to £75,000 basic plus bonus 25 days paid holiday plus bank holidays Pension (6% matched) Personal and company performance bonus Training & development budget More ❯

guides, video tutorials, FAQs and e-learning modules. Conduct one to one coaching, classroom sessions, webinars and virtual training workshops as required. Evaluate training effectiveness through assessments, surveys and performance metrics. Support learners with troubleshooting and technical guidance. Partner with Project Team to drive strategies for DMS learning Criteria: Strong experience as an IT Trainer, Systems Trainer, or similar More ❯