Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality
- Location
- Stockport, Cheshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
written interactions into measurable intelligence. From configuring platform logic like scorecards and syntax to extracting and shaping data with SQL, Excel, and Power BI, you’ll translate complex language patterns into meaningful outputs that drive performance. Collaborating with QA, Operations, and our Knowledge & Insight … Actions Configure and maintain scorecards, processes, and category structures within the analytics platform. Extract, transform, and analyse conversational data using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate ...