9 of 9 Remote Problem Management Jobs in the North of England

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯

The Role This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support. You will collaborate with clinical and administrative teams to review … system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability to More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience with More ❯

Consultancy Salary: £55,000 - £65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯