3 of 3 Remote/Hybrid Problem Management Jobs in the North of England

work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + Equity + … iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical ...

patching. Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies. Verifies all change management processes are followed and documented as per the current guidelines. Documentation Creates Knowledge base articles to record and document fixes to common customer challenges. … team. Professional Development Effectively completes training within the timeframe required by the business. Maintains current knowledge of technological innovations and trends. Process Follows Change Management processes to implement configuration changes.? Follows Problem Management processes to troubleshoot and resolve recurring issues.? Participates in the on-call rotation ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...