Remote Resource Management Jobs in the North of England

24 of 24 Remote Resource Management Jobs in the North of England

DevOps Manager

Leeds, England, United Kingdom
Hybrid / WFH Options
MRJ Recruitment
closely with Engineering, Delivery, and Architecture teams to ensure seamless integration and interoperability across the stack. Drive platform innovation by tracking emerging technologies, tools, and vendor solutions. Support financial management by tracking compute, license, and platform run costs — identifying cost-saving opportunities. Build strong internal and external stakeholder relationships — advocating for platform goals and aligning with business objectives. What … we’re looking for: Expertise with Azure cloud services, including resource management, networking, and compute. Proficiency in Azure DevOps, including CI/CD pipelines, Azure Boards, and Azure Repos. Knowledge of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Deep … hybrid environments with a clear understanding of platform interconnectivity, scalability, and self-service. Strong leadership skills — able to build, develop, and motivate cross-functional teams. Excellent communication and stakeholder management skills, including the ability to influence senior leaders. Experience driving platform maturity within digital transformation programmes is highly desirable. Bonus points if you have: Experience building platform teams from More ❯
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DevOps Manager

Bradford, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
closely with Engineering, Delivery, and Architecture teams to ensure seamless integration and interoperability across the stack. Drive platform innovation by tracking emerging technologies, tools, and vendor solutions. Support financial management by tracking compute, license, and platform run costs — identifying cost-saving opportunities. Build strong internal and external stakeholder relationships — advocating for platform goals and aligning with business objectives. What … we’re looking for: Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Experience with Azure cloud services, including resource management, networking, and compute. Proficiency in Azure DevOps, including CI/CD pipelines, Azure Boards, and Azure Repos. Knowledge of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Deep … hybrid environments with a clear understanding of platform interconnectivity, scalability, and self-service. Strong leadership skills — able to build, develop, and motivate cross-functional teams. Excellent communication and stakeholder management skills, including the ability to influence senior leaders. Experience driving platform maturity within digital transformation programmes is highly desirable. Bonus points if you have: Experience building platform teams from More ❯
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Leads DevOps Engineer

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
Reliability Engineering (SRE) practices to improve stability, monitoring, and response. Partner closely with Engineering, Delivery, and Architecture teams to ensure seamless integration and interoperability across the stack. Support financial management by tracking compute, license, and platform run costs identifying cost-saving opportunities. Expertise with Azure cloud services, including resource management, networking, and compute. Proficiency in Azure DevOps … including CI/CD pipelines, Azure Boards, and Azure Repos. Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Experienced in cloud/hybrid environments with a clear understanding of platform interconnectivity, scalability, and self-service. Experience driving platform maturity within digital transformation programmes is highly desirable. Bonus points if you have: Experience building platform teams More ❯
Posted:

Assistant GIS Consultant

Manchester, England, United Kingdom
Hybrid / WFH Options
Mott MacDonald
MacDonald Get AI-powered advice on this job and more exclusive features. Location/s: Reading, Southampton, Manchester; UK Recruiter contact: Steven Johnston Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our … to contribute towards this purpose. By joining our team, you can expect to work on a diverse range of projects including national scale infrastructure programmes, biodiversity assessments, integrated water resource management plans and ecosystem services analysis. Due to strong growth, Mott MacDonald’s ENC Digital Delivery team has an opportunity for an enthusiastic, resourceful, collaborative and innovative Assistant … commercial environment. Key Responsibilities And Duties Include Support the wider GIS team in completing activities to deadlines across a number of projects Assist colleagues with geospatial data digitising, data management, analysis and mapping for report final figure production Evaluate user needs and provide recommendations for the most appropriate tool or suite of tools. This may include GIS specific tools More ❯
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Project Manager – Retrofit (Now Closed)

Manchester, England, United Kingdom
Hybrid / WFH Options
Carbon Co-op
You don’t need previous experience within the low carbon, construction or retrofit sectors, just to demonstrate a commitment to our core values and previous work in a Project Management role. As a Project Manager here, you’ll oversee two to three projects at a time, of varying timescales and complexities. Working in the innovation space means there will … the execution of projects from initiation to completion, ensuring timely delivery and high-quality outcomes. Collaborating with interdisciplinary teams, stakeholders, and external partners to drive project success. Budget and Resource Management: Managing project budgets, tracking expenditures, and ensuring cost-effectiveness. Optimising resource allocation and utilisation to maximise project efficiency. Identifying potential risks and developing mitigation strategies to … ensure successful project delivery. Monitoring and assessing project risks throughout the project lifecycle, making adjustments as necessary. Reporting and Documentation: Preparing regular delivery, financial and resource progress reports, presenting project updates to stakeholders, partners, and the leadership team. Maintaining accurate and comprehensive project documentation for future reference and audits, using in-house project management reporting systems and processes. More ❯
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Senior Project Manager

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
IDHL Group
About The Role Management Responsibilities Provide direction on industry best practice to other members of the Project Management Team Act as an escalation point for internal and external stakeholders within the Project Management Team Support the wider PM/AM Team in resolving scheduling conflicts efficiently Lead implementation of internal processes to ensure smooth delivery of work … drive positive change within the team and business Support senior project managers on high-profile, complex projects with multiple stakeholders Person Specification Key Qualifications and Attributes: Experience in Project Management Strong decision-making skills Ability to solve problems independently Excellent time management and organisational skills Interest and knowledge in websites and related trends (UX, CRO, CMS, SEO, etc. … Experience managing digital projects or client accounts, preferably in an agency environment Expertise in project planning and resource management Knowledge of Waterfall, Agile, or Hybrid methodologies Strong client/stakeholder management experience Clear communication skills for client interactions Ability to guide clients on project feasibility and complexity Comfort in leading client meetings and setting agendas Attention to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Project Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
IDHL Group
About The Role Management Responsibilities Provide direction on industry best practice to other members of the Project Management Team Act as an escalation point for internal and external stakeholders within the Project Management Team Support the wider PM/AM Team in resolving scheduling conflicts efficiently Lead implementation of internal processes to ensure smooth delivery of work … drive positive change within the team and business Support senior project managers on high-profile, complex projects with multiple stakeholders Person Specification Key Qualifications and Attributes: Experience in Project Management Strong decision-making skills Ability to solve problems independently Excellent time management and organisational skills Interest and knowledge in websites and related trends (UX, CRO, CMS, SEO, etc. … Experience managing digital projects or client accounts, preferably in an agency environment Expertise in project planning and resource management Knowledge of Waterfall, Agile, or Hybrid methodologies Strong client/stakeholder management experience Clear communication skills for client interactions Ability to guide clients on project feasibility and complexity Comfort in leading client meetings and setting agendas Attention to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Project Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
IDHL Group
About The Role Management Responsibilities Provide direction on industry best practice to other members of the Project Management Team Act as an escalation point for internal and external stakeholders within the Project Management Team Support the wider PM/AM Team in resolving scheduling conflicts efficiently Lead implementation of internal processes to ensure smooth delivery of work … drive positive change within the team and business Support senior project managers on high-profile, complex projects with multiple stakeholders Person Specification Key Qualifications and Attributes: Experience in Project Management Strong decision-making skills Ability to solve problems independently Excellent time management and organisational skills Interest and knowledge in websites and related trends (UX, CRO, CMS, SEO, etc. … Experience managing digital projects or client accounts, preferably in an agency environment Expertise in project planning and resource management Knowledge of Waterfall, Agile, or Hybrid methodologies Strong client/stakeholder management experience Clear communication skills for client interactions Ability to guide clients on project feasibility and complexity Comfort in leading client meetings and setting agendas Attention to More ❯
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Oracle Cloud Service Delivery Manager

Newcastle upon Tyne, England, United Kingdom
Hybrid / WFH Options
Version 1
and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … Addition, You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project … revenues and costs (Financials) An excellent understanding of software configuration management Effective verbal and written communication skills The ability to be a self-starter. Recognises what needs done, takes responsibility for bringing people together to find solutions and escalates when progress is impeded. Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and More ❯
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Oracle Cloud Service Delivery Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
Version 1
and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … Addition, You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project … revenues and costs (Financials) An excellent understanding of software configuration management Effective verbal and written communication skills The ability to be a self-starter. Recognises what needs done, takes responsibility for bringing people together to find solutions and escalates when progress is impeded. Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and More ❯
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PMO Manager / Lead Leeds

Leeds, United Kingdom
Hybrid / WFH Options
Radar Healthcare
margins. Facilitate internal governance meetings, including weekly project and portfolio reviews, monthly operational reviews, and financial performance analysis. Provide accurate revenue forecasts and utilisation reports, supporting financial planning and resource management. Analyse data to identify performance trends, root causes of issues, and opportunities for process improvement. Support Engagement Managers and Project Managers by ensuring consistent application of governance processes … processes. Continuous Improvement: Measurable enhancements in operational efficiency, driven by process optimisation and best practice adoption. What you've done so far Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field. Relevant qualifications such as Prince2 or P3O. Minimum 5 years of experience in PMO leadership, operations management, or a similar role … within a professional services organisation. Proven experience in defining and building PMO standards, processes, and governance frameworks. Strong understanding of project and programme management fundamentals, including governance and delivery processes. Expertise in developing and tracking KPIs to measure project and portfolio performance. Expertise in, and experience as a business owner of, PSA tools (e.g., Teamwork, OpenAir, Forecast), including configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

PMO Manager / Lead Leeds ·

Leeds, England, United Kingdom
Hybrid / WFH Options
Radar Healthcare
margins. Facilitate internal governance meetings, including weekly project and portfolio reviews, monthly operational reviews, and financial performance analysis. Provide accurate revenue forecasts and utilisation reports, supporting financial planning and resource management. Analyse data to identify performance trends, root causes of issues, and opportunities for process improvement. Support Engagement Managers and Project Managers by ensuring consistent application of governance processes … processes. Continuous Improvement: Measurable enhancements in operational efficiency, driven by process optimisation and best practice adoption. What you've done so far... Bachelor’s degree in Business Administration, Operations Management, Project Management, or a related field. Relevant qualifications such as Prince2 or P3O. Minimum 5 years of experience in PMO leadership, operations management, or a similar role … within a professional services organisation. Proven experience in defining and building PMO standards, processes, and governance frameworks. Strong understanding of project and programme management fundamentals, including governance and delivery processes. Expertise in developing and tracking KPIs to measure project and portfolio performance. Expertise in, and experience as a business owner of, PSA tools (e.g., Teamwork, OpenAir, Forecast), including configuration More ❯
Posted:

Devops Engineer

York, Yorkshire, United Kingdom
Hybrid / WFH Options
Candour Solutions
limits, bottlenecks and tipping points before they're reached Person Specification Mandatory skillset: • Experience of working as an engineer, working on solutions in Azure. • Experience with Terraform and Azure Resource Management Templates • Experience setting up and working with Azure DevOps pipelines • Knowledge of Cloud native, microservices, containerized systems, preferably with Kubernetes • To have a strong desire for continuous More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Project Manager

Sale, England, United Kingdom
Hybrid / WFH Options
Verastar Limited
delivery of more complex project scope and objectives. They are accountable for delivery of quality projects on time, on budget and brief. They are also responsible for the line management of Project Managers. Senior Project Manager is a highly respected and influential role at Verastar. Reports to: Programme/Portfolio Manager Responsibilities of the role Define, plan, control and … logs, functional specifications, and regular project budget reports. Provide effective and timely reports to ensure stakeholders are kept up to date at all stages throughout the project lifecycle. Effective management of risks including early identification, escalation of issues and realisation of opportunities. Create quality assurance plans, ensuring these are followed to assure all projects objectives are met and delivered … closely with relevant stake holders to ensure effective and efficient implementation of the project(s). Conduct project reviews to identify and drive improvements. Leveraging appropriate best practice project management techniques and leading wider members of the team. Reviews scope documentation completed by project managers, and coaches and mentors them to strengthen the scope, and deal with scope change. More ❯
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Software Team Manager (SAP)

Skelmersdale, Lancashire, United Kingdom
Hybrid / WFH Options
The Config Team
social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more. About the Role Are you a passionate people and resource manager with a background in SAP technical expertise? Do you enjoy guiding teams to success while ensuring everyone enjoys the journey? If so, joining our team as the Software … will helpsteer our technical team towards excellence in SAP technical delivery providing services to ourSAP AMS, Software, and Consulting teams. You willbe the go-to person for everything from resource management to delivering top-quality software solutions that our customers love, but therole is not just about managing tasks; it's about nurturing a team culture where collaboration … effective, scalable, and createsa positive work environment. To lead, input and shape the structure and ways of working for the software team, including career pathing for colleagues. Own the resource planning for the software team, ensuringwe've got the right people on the right projects and tasks, with enough space for skill development-especially in the latest SAP features. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior / Principal Waste Engineer

Blackburn, Lancashire, United Kingdom
Hybrid / WFH Options
Assystem GmbH
the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world … Senior/Principal Waste Engineer - Warrington/West Cumbria - Permanent Assystem is a prominent player in the nuclear decommissioning sector, partnering with the Design Services Alliance and providing waste management services to strategic nuclear clients in the UK. Our services include life extension and feasibility assessment. Provide Assystem and our customers with authoritative waste management and characterization advice. … Prepare and review waste and characterisation documentation in support of decommissioning projects, including: Facility & Project Waste Management Plans Technical Reports and Presentations Provide key waste and characterisation input to bids Articulate durations and costs for planned work Champion waste-informed decommissioning and sustainable waste management Be a primary contact between Assystem and our customers, potentially being seconded to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Statistical Programmer

Salford, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
CRO Solutions
process development, standard macro development. The Role: Develop and Implement Standards : Adapt and embed CDISC standards into our internal processes to ensure consistency and compliance in all projects. Team Management and Mentorship : Lead and manage a team of support programmers on our internal projects. Act as a mentor to junior statistical programmers, fostering their professional growth and development. Lead … Programming Activities : Serve as the lead programmer for all programming activities on our internal projects. This includes reviewing timelines, budgets, and resources, identifying risks, and ensuring adequate resource allocation throughout the study lifecycle. Independently develop, review, and validate all statistical programs, datasets, and reports. Quality and Timeliness : Ensure the delivery of high-quality outputs within prescribed timelines, meeting, or … professional experience. Internal Standards Development : Ability to define and develop internal programming standards and processes. Project Leadership : Experience in leading the programming aspects of clinical studies, including timeline and resource management. Collaboration : Strong ability to liaise with the Statistics group and other departments to ensure project alignment and success. Desirable Skills : Early Phase Trials : Experience with Phase I/ More ❯
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

Head of Digital

Newcastle, Staffordshire, United Kingdom
Hybrid / WFH Options
Publicis Groupe
goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney's media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of … Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional … planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection, and more. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Digital

Newcastle-under-Lyme, England, United Kingdom
Hybrid / WFH Options
Publicis Groupe
goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney’s media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of … Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional … planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. #LI-MP1 Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection More ❯
Posted:

Scrum Master

Leeds, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
in the office) We are looking for a Scrum Master/Delivery Lead to join our well established client. This is a great opportunity for someone with strong project management experienc e who is ready to step into a delivery lead role. Role Overview: As part of this role, you will be supporting the efficient delivery of work through … manage the workflow within application support teams by applying Agile methodologies like Scrum and Lean Kanban. Oversee the full lifecycle of IT technical projects, ensuring thorough planning, proactive risk management, and strong collaboration with stakeholders. Promote a culture of continuous improvement by analysing past challenges, extracting lessons learned, and identifying opportunities for process enhancements. Conducting planning, stand-ups, resource management, lessons learned, and playbacks. Tracking, reporting, and managing risks and issues. Plan development, tracking, and management. Escalating issues and risks as necessary. Facilitation of Technical Design and decision-making processes. Managing Cyber Risk Reduction throughout project delivery. What We Are Looking For: Experience in Agile project management (Scrum, Lean Kanban, or other similar frameworks). Demonstrated More ❯
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Head of Customer Advice Telephony and Transformation

Manchester, England, United Kingdom
Hybrid / WFH Options
theforum.social - jobboard
inform decision making and develop proposals for service development and continuous improvement. Work with DDaT technical leaders to ensure successful implementation of a new systems e.g. telephony and Workforce Management System. Co-ordinate user research activity for internal and external users and utilise this to develop proposals for service improvement. Work with a range of colleagues to ensure operational … buy-in and oversee implementation. Identifying and controlling risks, issues and changes that may arise during the project, resolving problems and conflicts that may arise. Main Accountabilities Advice Channel Management - Accountable for providing assurance around necessary infrastructure required to deliver advice through a variety of channels. Advice Channel Diversification - ensure advice is delivered in line with customer needs through … and developing the team and service. Standard Operating Procedures – Accountable for ensuring that standard operating procedures to ensure efficiency are accurate and clearly understood by all team members. Service Resource Management – Accountable for workforce planning in conjunction with the People Function Workforce Planning and Recruitment team, ensuring appropriate level and skill of resources are available to deliver services More ❯
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Head of Customer Advice Telephony and Transformation

Newcastle upon Tyne, England, United Kingdom
Hybrid / WFH Options
theforum.social - jobboard
inform decision making and develop proposals for service development and continuous improvement. Work with DDaT technical leaders to ensure successful implementation of a new systems e.g. telephony and Workforce Management System. Co-ordinate user research activity for internal and external users and utilise this to develop proposals for service improvement. Work with a range of colleagues to ensure operational … buy-in and oversee implementation. Identifying and controlling risks, issues and changes that may arise during the project, resolving problems and conflicts that may arise. Main Accountabilities Advice Channel Management - Accountable for providing assurance around necessary infrastructure required to deliver advice through a variety of channels. Advice Channel Diversification - ensure advice is delivered in line with customer needs through … and developing the team and service. Standard Operating Procedures – Accountable for ensuring that standard operating procedures to ensure efficiency are accurate and clearly understood by all team members. Service Resource Management – Accountable for workforce planning in conjunction with the People Function Workforce Planning and Recruitment team, ensuring appropriate level and skill of resources are available to deliver services More ❯
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Junior Procurement & IT Asset Administrator, Global Law Firm

Manchester, England, United Kingdom
Hybrid / WFH Options
WMDO - World Medical Device Organization
a new role within a dynamic and ambitious IT function at a renowned, 3,000-user, global law firm during a period of significant technology transformation. The IT Asset Management & Procurement Team is a crucial part - overseeing IT procurement, asset distribution, software licence management and asset control. This role is at the junior level in a team of … three and we are seeking someone highly organised & customer focused who has had some exposure to asset & licensing management & procurement. The role has a global element, liaising with offices in Asia Pacific, EMEA, Latin America & the Caribbean, North America and the United Kingdom. Key Responsibilities: Monitor and track software license usage to ensure optimal asset utilisation Identify and deactivate … redundant software to reduce costs, ensure compliance, and improve resource management Manage the Asset Control mailbox and support queue in line with internal processes Conduct asset database audits to verify records and maintain compliance Coordinate global stock management, optimising inventory across locations for efficient supply and demand planning Some software & hardware procurement What We're Looking For More ❯
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Customer Service Manager

Sheffield, England, United Kingdom
Hybrid / WFH Options
Tutorful
goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and … efficiency and service quality. Monitor customer feedback and use it to improve customer care processes and service delivery. Provide regular reports on team performance and customer service metrics to management Ensure customers are given excellent levels of service during all interactions Conduct training sessions to ensure that team members are equipped with the necessary skills and knowledge to deliver … Marketing and Development teams to align messaging, product enhancements, and support processes with customer needs and feedback. Skills required Minimum of 3 years of experience in a customer service management role Experience with contact centre technology, and deploying AI automation solutions Strong leadership abilities with the ability to motivate and inspire team members. Excellent written and verbal communication skills. More ❯
Posted:
Resource Management
the North of England
10th Percentile
£29,750
Median
£40,000
75th Percentile
£40,000
90th Percentile
£56,300