13 of 13 Remote/Hybrid SLA Jobs in the North of England

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop ...

support via a range of communication channels Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain high levels of end user satisfaction, as measured through feedback and survey results Duties ...

Ware Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and Escalate faults accordingly and ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guideance to the UK IT support team. The company also ...

SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain ...

/to be across incident, problem, change and vulnerability management; support CAB documentation and communication. Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices ...

communications, and effective resolution. Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. … Minimum 5 years’ experience in a Service Delivery/Service Management role Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement Strong customer‐service orientation with a pragmatic problem‐solving approach Proven advocate and practitioner of ITIL best‐practice processes Experience in a customer‐facing ...

WSSI reporting • Produce finance dashboards including cash flow reporting and management accounts summaries • Develop warehouse/operations reporting including picking & packing KPIs, employee utilisation, SLA compliance and pick heat maps • Work with stakeholders to refine KPIs and ensure dashboards are intuitive and performance-optimised Requirements: • Experience working with ERP/ ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...

Please hit the button to Apply and/or call Will Martin at InfraView for further info. Service Manager Framework call offs, Performance MI, SLA s, KPI S, Enterprise Agreements - £50,000 - £55,000 Manchester - Hybrid ...