25 of 25 Remote SLA Jobs in the North of England

Strong analytical and problem-solving skills with data-driven decision-making capabilities Excellent interpersonal and communication skills for engaging with stakeholders at all levels Experience with IT service reporting, SLA management, and performance metrics Understanding of modern IT infrastructure including cloud services, networking, and security principles Ability to balance technical requirements with business priorities Preferred Skills and Qualifications Bachelor's More ❯

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You’ll be working on building new devices, installing, configuring, and repairing desktop and mobile More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you've been responsible for logging and closing tickets, with an understanding of KPI's, SLA's , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

end-to-end lifecycle of client's environments, from build and configuration to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will More ❯

end-to-end lifecycle of client's environments, from build and configuration to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will More ❯

management, or technical delivery within a B2B software or infrastructure environment Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation Solid understanding of SLA frameworks, incident management, and service models Excellent communication and stakeholder management skills, including the confidence to present to senior leaders Ability to coordinate cross-functional teams and manage priorities effectively More ❯

for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working More ❯

changes, and client queries, ensuring timely resolution. Lead installation, configuration, and maintenance of server racks, structured cabling, and associated hardware. Deliver advanced remote hands assistance for client systems, ensuring SLA targets are consistently met. Manage cabling requirements, including patching and cross-connects, and oversee quality standards. Coordinate logistics for the facility including deliveries, stock levels, and daily operational support tasks. More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

Rules Queues and Auto-Response Rules Automation & Productivity Flows (screen flows, record-triggered flows for case automation) Approval Processes (e.g., case escalations, discounts) Reporting & Analytics Reports & Dashboards (service performance, SLA compliance, agent productivity) Einstein Case Classification & Recommendations Customer & Channel Support Customer Community/Experience Cloud Live Chat/Live Agent (real-time support channel) Desirable Experience Salesforce Lightning Experience Salesforce More ❯

Rules Queues and Auto-Response Rules Automation & Productivity Flows (screen flows, record-triggered flows for case automation) Approval Processes (e.g., case escalations, discounts) Reporting & Analytics Reports & Dashboards (service performance, SLA compliance, agent productivity) Einstein Case Classification & Recommendations Customer & Channel Support Customer Community/Experience Cloud Live Chat/Live Agent (real-time support channel) Desirable Experience Salesforce Lightning Experience Salesforce More ❯

audit-ready Collaborating with colleagues across sites, occasionally travelling to provide on-site support Skills & Experience: Strong 2nd Line Support background in a multi-site environment, with ticketing/SLA experience Cisco CCNA certification (or currently studying towards it) Some experience supporting network infrastructures Knowledge of Fortinet, Zscaler, or Azure would be a big plus (but not essential) A proactive More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills & Technologies VMware vSphere, NSX-T/V, SRM vSAN, VCF, Tanzu Aria Suite … vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field or equivalent combination of education and experience Typically More ❯

Controller Responsibilities and Duties: * Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's and liaising with office on stock movements * Track and monitor license usage, ensuring maximum reasonable asset utilisation * Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: * Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's and liaising with office on stock movements * Track and monitor license usage, ensuring maximum reasonable asset utilisation * Removal of unused licences by identifying and deactivating redundant software from users More ❯

Company description: Thornton & Ross Job description: Role Purpose As the Senior Analytics, Automation & AI Expert, you will be a strategic and technical leader, responsible for driving our data, automation, and AI initiatives to support STADA UKs digital transformation. Sitting on More ❯

Company description: Thornton & Ross Job description: Role Purpose As the Senior Analytics, Automation & AI Expert, you will be a strategic and technical leader, responsible for driving our data, automation, and AI initiatives to support STADA UKs digital transformation. Sitting on More ❯