17 of 17 Remote/Hybrid SLA Jobs in the North of England

suite Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA's Work closely with the wider applications teams helping to define support requirements and improvements to service across Business Applications Act as a technical support ...

Service: Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA's Candidate specification Essential: Experience managing people and high-performing teams Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities) Knowledge ...

user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). ...

Performing break-fix repairs and delivering quick, effective solutions Carrying out IMAC (Install, Move, Add, Change) tasks Managing your own ticket queue to meet SLA and KPI targets Keeping ticket records accurate and up to date Communicating clearly with users, translating technical issues into simple terms Collaborating with wider ...

professional conduct at all times Adapts positively to changing priorities and remains resilient under pressure Key performance indicators: Timely closure of vulnerabilities within SLA Compliance with secure configuration baselines and patching standards Reduction in phishing success rates and web application risk scores Audit readiness and successful evidence submission Contribution ...

architects What We’re Looking For Extensive experience in D365 Customer Service and Microsoft cloud services Strong background in integration design, case management, SLA handling, and contact routing Proficiency with Dynamics/Power Automate connectors and configuration best practices Understanding of FS business processes, particularly in Capital Markets and back ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

logged, prioritised, and resolved. You’ll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you’ll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

Responsibilities/Duties Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier ...

full Vaioni portfolio across Connectivity, Voice and Security Maintain a minimum 3:1 sales pipeline against monthly targets Respond swiftly to inbound leads ensuring SLA adherence Own inbound lead qualification and progression Qualify opportunities with key decision makers Present, propose and close solutions professionally Maintain accurate CRM data for reporting ...

ethical leadership and stewardship of organisational assets Key performance indicators: Mean Time to Remediate critical findings and percentage of high‐risk findings closed within SLA Baseline compliance coverage (CIS), patch compliance (e.g., >X% within Y days), and reduction of attack paths Phishing resilience rate and reduction in user‐reported compromises … adherence to encryption and key‐management standards, and reduction of privileged access Audit success measured by severity and count of findings, incident containment within SLA, and completion rate of post‐incident hardening activities Candidate specification Essential: Proven leadership in cyber security, with experience managing teams and driving strategic initiatives Deep ...

Level 2 Network Support Engineer | Manchester | Hybrid | £35K A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...

most efficient management methods Defined with assumptions and risks where information does not exist Clearly governed and reported for all stakeholders Aligned to SLA/OLA commitments Ready for handover into BAU support This role is service‐led rather than platform‐led , and is critical to enabling operational continuity, knowledge … Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities , including shadow run periods. 5. SLA/OLA Alignment & Governance Map existing SLA and OLA commitments to pipeline services. Ensure the BAU service model can realistically meet agreed service levels. Define governance ...