3 of 3 Remote Service Desk Team Leader Jobs in the North of England

Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and … drive improvements in a dynamic, supportive environment. Lead a team of Service Desk Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are … valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for complex technical issues Oversee daily operations of the helpdesk and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developingIntelligent Service Desk team. This role will be toprovide operational leadership, alongsideanother Team Lead, for20-30staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities: Assist with supporting the … growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within Netcompany). Must be More ❯