Hull, North Humberside, North East, United Kingdom
Ad Warrior
IT ServiceDeskTechnician Location: Hull Salary: £28,500 per annum The Role The IT department are looking for someone to fill the vacancy of ServiceDeskTechnician for the Hull office. The role will be suited to someone who is technically minded, reliable … technology and the internet, movement of IT equipment, creation of knowledge base articles for team members and users. Role Profile: Supporting end users with service requests and incidents via Jira, their call logging system and ensuring that tickets contain sufficient information to be acted upon Looking after queries relating … all contacts and actions are logged in Jira and regular updates provided to the customer Ensure that issues that cannot be resolved by the servicedesk are escalated to the appropriate engineer with concise details and actions taken so far Assist in creating technical documentation, knowledge base Skills more »
1st/2nd Line ServiceDeskTechnician - £24K - £28K We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line ServiceDeskTechnician with experience in a fast-paced servicedesk environment. In this role, you will be … staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards. Key Responsibilities Respond promptly and professionally to servicedesk queries, emails, and tickets. Offer friendly and supportive first-line technical support for hardware and software issues, including desktops, laptops, printers, and … days with length of service. Access to an Employee Assistance Programme. Summer and Christmas parties. Employee events throughout the year. Training opportunities. Death in service benefit.* Cycle to work scheme.* Referral schemes for bringing in new claims and team members. City centre location. Paid day off on your birthday. more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Rullion Limited
ServiceDeskTechnician Newcastle (Outside IR35) Attention all talented IT professionals! An exciting opportunity has arisen for a skilled ServiceDeskTechnician to join our esteemed client on an urgent basis. We're currently seeking individuals to provide invaluable support for a Windows refresh more »