1 to 25 of 35 Remote/Hybrid Service Management Jobs in the North of England

memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows … solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved operational ...

Posting TitleIT Service Improvement ManagerSalary BandCompetitiveJob DescriptionAbout the RoleWe are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.This is a key leadership role … responsible for improving the way IT services are delivered and supported by developing and optimising service management platforms, processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

Cloud configuration, administration and ongoing maintenance. Manage user accounts, permissions and security within IFS. Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions. Analyse system issues and identify root causes. Work closely with development teams on bug fixes and enhancements. Assist with upgrades, patches … Cloud releases. Support integrations between IFS and third-party applications. Produce and maintain technical documentation and knowledge articles. Participate in testing, change management and deployment activities. Provide guidance and training to end users where required. Essential Skills & Experience Strong commercial experience supporting IFS ERP . Experience supporting IFS Cloud ...

Title: Service Desk Analyst (Contract) Job Description This contract Service Desk Analyst position offers an excellent opportunity for a junior IT professional or early-career Service Desk Analyst to gain valuable experience within a large enterprise technology environment. Based in Edinburgh with approximately 50% office attendance … will provide first-line IT support to colleagues across the business, resolving technical issues and service requests while delivering a consistently high level of customer service. The role runs initially until December 2026, with potential for extension, and is well suited to individuals with around 13 years ...

comply with security policies, risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. … Maintain accurate operational, security, and audit documentation. Collaborate with Network, Security, Infrastructure, Application, Compliance, and Service Management teams. Essential Skills & Experience Strong experience in enterprise network security operations and firewall management . Experience with firewall requests, policy administration, exceptions, and compliance. Strong understanding of ITIL Incident, Problem ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

improvement for live Workday environments. This is an office-based role in Manchester for someone who combines Workday functional knowledge, hands-on configuration experience, service delivery discipline and strong consulting skills. You will collaborate with client stakeholders, service teams, functional specialists, technical colleagues, integration teams and delivery leads … high-quality Workday managed services, enhancements and optimisation initiatives. You will analyse client requirements, configure and test Workday changes, resolve functional issues, support service requests and contribute to continuous improvement activity across live Workday environments. You will be expected to bring a modern consulting mindset: practical, service-focused ...

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

Posting TitleIT Service Delivery ManagerSalary BandCompetitiveJob DescriptionAbout the RoleWe are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected … bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills. You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable … continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience. Your Role As a Workday Technical Consultant focused on Workday Integrations ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Role Title: Service Sustainability Programme (SSP) Lead Duration: TBC Location: Sheffield. Hybrid, 3 days per week onsite Rate: up to £508.76 p/d Umbrella inside IR35 Role purpose/summary Lead the Service Sustainability Programme for a defined technology/service portfolio to improve stability, resilience … Benefits realization: track measurable outcomes (reduced severity-1/2 incidents, improved availability, reduced vulnerability ageing, improved DR compliance, reduced technical debt). Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers. Deliverables (typical outputs) SSP portfolio roadmap and prioritized remediation backlog Service ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Technical point of contact for complex applications, interfacing to both Client and customer stakeholders. Gain an understanding of the complete architecture … storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Principal Consultant Finance to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

Defining the business case and Project scope and ensuring the project remains aligned to its agreed objectives and budget. Lead end-to-end project management of the migration of network services from On-Premise Data Centres into Equinix co-location hubs. Develop and maintain project plans, timelines, risk logs … forecasting. Work with Business Analysts to validate and manage requirements, dependencies, and change impacts. Manage Partner engagement with Verizon and HCL, as required. Support Service Enablement and User Adoption functions to manage the service transition planning and business readiness. Identify and manage risks, issues, and interdependencies throughout ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

continuous improvement of systems and processes. The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement; Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions … user enablement, and business engagement. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Provide user support across ...