21 of 21 Remote/Hybrid Service Management Jobs in the North of England

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in Sheffield Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager …/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site in Sheffield ...

Functional Consultant (Finance/Service Management) Rate: £700 per day (Outside IR35) Contract: 6 months Location: West London (Hybrid working) Sector: Manufacturing A leading manufacturing organisation based in West London is seeking an experienced IFS Functional Consultant to support a major IFS programme across Finance and Service Management modules. This is a hands-on functional role, ideal for someone who enjoys working closely with the business, shaping solutions, and ensuring IFS is configured to genuinely support operational and financial processes. Key Responsibilities Act as the functional lead for IFS Finance and Service Management ...

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership … incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response ...

Infastructure Architect - Inside IR35 - Hybrid The SilverFort Infrastructure Architect is responsible for owning, designing, operating, and continuously enhancing SilverFort as an enterprise service, delivering a unified identity and access management platform. The role provides architectural leadership across the SilverFort ecosystem, ensuring the service is secure, scalable, resilient … aligned to infrastructure and security standards. This role acts as the primary authority on SilverFort architecture, policy design, and service integrations, working closely with infrastructure, security, network, and platform teams. The architect provides strategic direction, supports complex change and transformation initiatives, and engages with vendors and delivery teams ...

line IT Service Desk Support 2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity ...

company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a Technical Business Analyst to support our Commercial/Contract Management team. In this role, you will work closely with our commercial lead to coordinate a variety of contractual, supplier, and financial tasks related … vendor ecosystem. This position offers a unique opportunity to collaborate with Product and Service Management teams, ensuring that contract scopes and funding requirements are clearly defined and integrated into our Procurement and Finance processes. Key Responsibilities: Maintain the "Vendor Contract Calendar," monitoring contract implementation timelines and renewal dates. ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

meet every requirement but are enthusiastic about the role, we encourage you to apply. You'll ideally bring: Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes Experience developing and customising ServiceNow workflows and integrations Familiarity with ServiceNow Virtual Agent and/ ...

been completed, there is an opportunity for hybrid working with one day per week away from the office. Key Responsibilities Team Leadership & People Management Lead, coach and develop an on shore and off shore development team, fostering a high performing, collaborative engineering culture. Run regular 1:1s, performance reviews … Maintain awareness of best practices across .NET, modern front end frameworks and cloud platforms; set and evolve coding standards and guardrails. Third Party & Operational Management Serve as the primary point of contact for third party desktop and infrastructure support providers, coordinating fixes, improvements and roadmaps. Ensure SLAs and SLOs ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge … Android operating systems Good understanding of virtual server infrastructure (VMWare) Good working knowledge of on premise and Azure Active Directory Awareness of Group Policy Management and Azure Microsoft Endpoint Manager Good understanding of Citrix XenApp/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues ...

leave (churn) and find ways to keep them with us. What we are looking for: Experience: 1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role. Customer Focus: Proven success in managing customer relationships and a strong commitment to quality … Strong problem-solving skills and the ability to present numerical data effectively. Technical Proficiency: Experience with CRM tools (Salesforce or NetSuite) and basic project management skills are highly desirable. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy ...

seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance … user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets ...

prem to AWS Implement and maintain security, monitoring, logging, and DR controls Automate infrastructure using Infrastructure as Code Support AWS networking, WorkSpaces, and cost management Key requirements: 5+ years' hands-on AWS engineering experience AWS Associate certification (or equivalent experience) Strong knowledge of core AWS services, networking, and security … Infrastructure as Code (CloudFormation or Terraform) Strong Linux skills scripting experience desirable Nice to have: ISO27001 experience Containers (ECS, Kubernetes, Docker) ITIL/structured service management experience This is a great opportunity to work on a large-scale, impactful cloud platform with real-world significance. Apply ...

project governance arrangements and secure the necessary project support. Quality Assurance: Ensure effective quality assurance and integrity of projects, aligning with corporate standards. Budget Management: Manage project budgets, monitoring expenditure and costs against benefits throughout the project lifecycle. Team Leadership: Facilitate team appointments, manage performance, and promote professional development … wellbeing. Stakeholder Communication: Manage communications with all stakeholders, ensuring clarity and appropriateness in content and format. Risk Management: Identify and manage risks to ensure successful project outcomes. Continuous Improvement: Contribute to the development of professional practises within the IT Programme and Project Management space. What We're Looking ...

delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures … account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance ...

responsible for the health, performance, and evolution of a suite of critical enterprise platforms spanning Finance, HR, Operations, Customer & Commercial, and Service Management. These platforms matter - when they work well, the business moves faster and smarter. You'll lead a talented group of platform and specialist engineers … complex environments Strong understanding of enterprise platforms (ERP, HCM, CRM, ESM or similar) and integrations A track record of improving reliability, performance, and service quality Confidence working with senior stakeholders and third-party vendors A mindset that balances stability today with innovation for tomorrow Why apply If you enjoy ...

Systems (KCS) is becoming Klipboard this year! Our new Klipboard brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing ...