4 of 4 Smart Meter Jobs in the North of England

Change and Continuous Improvement Manager and the Service Desk Performance Manager to align site capabilities with operational KPIs, contributing to the smart meter ecosystem. Responsibilities As part of your duties, you will be responsible for: Leading site development initiatives, including the creation of a SMART … responsible owner of content for the client knowledge hub. Designing and delivering L&D programmes for service desk teams, focusing on smart meter technologies, query resolution and compliance training to maintain high operational standards. Using our digital QA systems to evolve and monitor service desk performance, conducting ...

when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering/Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk … similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities ...

policies, identifying, reporting and helping to resolve hazards to maintain a safe working environment. Work collaboratively with teams across the business, including Leakage, Smart Metering, Service Operations, Network Technicians … Customer Technicians, to resolve customer queries and operational issues. Support the delivery of the metering programme, helping achieve GSS targets, income objectives and improved meter reading performance. Contribute to strong customer satisfaction and C-MeX performance by resolving issues promptly, reducing escalations and enhancing the customer experience. Maintain high ...

Responsibilities Install, exchange and maintain commercial and industrial electricity meters Work on Low Voltage and High Voltage Code of Practice metering systems Carry out meter and logger communication testing Diagnose and restore failed metering communications Retrieve data from metering equipment Use meter programming and diagnostic software Complete accurate … Hourly metering NVQ Level 3 in Electrical Installation or an equivalent qualification 18th Edition Wiring Regulations City & Guilds electrical qualifications or equivalent Experience using meter programming software Strong electrical fault-finding and problem-solving skills Good IT skills and confidence using digital field systems Excellent written and verbal communication ...